LEGO

Products on the website are a little more expensive than the same product if you buy it from other websites ie. Amazon, but it gives you this feeling like you are buying it from lego itself, and I'm a big fan of lego!

I called with a question about the vip program and this was some of the best phone customer service I've recieved in my life. The guy, Evan, was super easy to understand. It was like my neighbor was helping me.

Kids? I haven`t got any, and still this is one of the best for entertainment. No matter how old you are - LEGO is LEGO, always ;) Concerning the website itself - never purchased here, always was going to the local store.

I couldn't place an order, after payment there was redirection to blank page and nothing happened. I have tried many times on different browsers, finally succeded without 3D secure verification(still don't know why, it just billed my credit card without bank verification). Then I've realized I entered the wrong post code by accident (the whole process made me so upset). I tried to chat with customer service just after placing an order but they told me it was too late and the package was shipped! I tried to place another order again with correct address without any success - redirections to blank page only. Still don't know what will happen with my first order.

Great high quality mini movies for the kids and the kids in us. Where better to choose your legos than from the source. Best choices and always in stock. I bet you will find legos you never knew about in here.

I made an order and the website kept logging me out of my account and crashing as I tried to place an order. Because of this, Google autofilled the wrong address. Now the birthday gift I ordered for myself is being sent to the wrong address and I will probably never see it. Customer service was useless. I could not update, change, or cancel the order once it was made. I've spent A LOT of money on Legos, so this is really disappointing. I will never order from the website again.

OMG this person went out of their way to help, my daughter wanted all 10 new mario figures, and DOM was amazing and found all 10 different figures, he was so patient and helpful, thanks DOM at the Southampton Lego store In the shopping am mall your 5 stars. He also made my sons day helping him choose the best starwars set, still to build,

Dear All,

I hope you are fine and healty.

We live in Turkey and we use your products with love and appreciation.

We bought the Lego ******* Classic set from one of the internet shopping sites. However, after completing the installation of the Blue Train item, we realized that the three wheels are not working in sync and are rubbing against each other. Under normal conditions, all three wheels should rotate counterclockwise, while the middle wheel rotates clockwise. This causes the train to stop moving. We ask you to resolve this issue.This situation caused a great disappointment for us (my 5 year old son and I). Unfortunately, it has shaken our confidence in Lego. My son is currently asking if he can play with this train and I cannot give a correct answer. I cannot say that this product was designed incorrectly because its wheels do not turn in the same direction. An urgent solution is needed.
If there is a situation, technique or installation that we missed or did not understand, we ask you to inform us.
Unfortunately, this product of yours has also caused us unhappiness.
We ask for your support to rectify this situation. I am forwarding the relevant photo and video to you in an e-mail.

Kind regards.

Tried to order a A-wing Starfighter UCS set off the site, after making the payment to Lego I received a conformation email when I logged into my account I noticed that the account was flagging a error so i logged a support ticket (no replay over 5 days), by the weeks end Lego just randomly gave me back my money (my moneys apparently not good enough for them), logged a seconded tick still no response on either ticket. The funnest part is this is my first and last time using this server.

Do not buy from Lego.com. Placed my order 2 weeks ago. When I checked my order status the order had been cancelled. Now products are out of stock. Thanks for butchering my holiday shopping Lego.com.

Great gifts for all ages of children. I come here monthly to buy gifts for my little nephews and nieces. They have a big range of legos for all ages! They have these cute super mario ones now.

Stores like this shouldn't complain about losing business to places like Amazon because they deserve to. Why do I even bother anymore. Order never received after 2 weeks, but tracking showed that it was out for delivery for several days, stuck in a loop. Called customer service, and they said they'd try to locate the item and I'd get a refund whenever they located the lost item and it was returned to them by the truck. This could take a month. So, I have to wait a month to get refunded while they try and find an item that is obviously lost. The two weeks before that I was actually waiting for the item puts me at over a month that Lego will be holding my money hostage. Lego's aren't cheap. Ordered same exact things from Amazon, at slightly cheaper prices, and they arrived in 2 days. Still waiting on my refund from Lego. Didn't need it for Xmas- needed it before Xmas, and ordered in plenty of time for it to arrive, according to the website. Things happen, shipments get lost, but why punish the customer for it, by making them wait a month for a refund, when they now have to find someplace else to purchase the item.

Lego is a great site where you can order every non retired lego set with fast delivery, cool exclusives and a loyalty programme where you can get free lego merchandise

Lego is the best, website is not good enough. I still play with lego blocks, me and my brother. Not big price and hours of creative fun, my father play with LEGO too:-)

LEGO ARCHITECTURE SET *******
Trying to put this together. Per the information received from LEGO "The set ******* doesn't contain numbered bags. That's part of the challenge of construction." So, I have gone through the 6 bags and found a bag that had the first two pieces required. I opened that bag and started the assembly as shown on page 33 the first page of pictures. The instructions are just pictures of the piece required and the number of pieces to use now. I got pieces #1 and #2 put together now piece #3 I found it, now piece#4. It is a square with 4 of the raised circles, from the color in the instructions it is white or light gray. I have sorted out all the pieces in this bag and there is no such piece like this of any color. If I go to the last page there is an inventory of all the pieces but not by bag. If I look through the list there are 12x white, 3x brown, 3x black. On a fast check this is too many. So, do I have to rob from another bag? If I look at the next page, I see two pieces that are not in this bag. This is not a jigsaw puzzle! Do not buy these sets!

I've been a fan of LEGO toys for nearly two decades now, starting from when I was only a toddler and saw my parents' gifts to one of my cousins, a LEGO pirate set, and immediately wanted one. Over the years, I've been able to watch their progress and the way their product line has grown and expanded, as well as that of their their online business. I used to think of LEGO toys as things I'd go to Target or Toys-R-Us to buy, but their site is far and away the best place to find what you need. Where a store might be lacking in selection, the LEGO website has it all, and its product organization is a model of excellence. Even better, its customer service is extremely courteous and prompt, and I've been able to experience its benefits both as a child (when my dad would email them for the occasional missing piece in sets) and as an adult (when I recently sent them questions regarding Star Wars designs). I would recommend the site to anyone looking for a constructive (no pun intended), creativity-stimulating toy for their children that would rather them not sitting in front of a screen for six hours a day. Absolutely wonderful site (and company).

I was trying to get pick a brick and I signed in and it deleted my bag and it said it could not ship pick a brick to Canada but they can ship sets to Canada why

This is the first time I ordered from Lego and will be the last. Very poor tracking of my order. It doesn't even deserve 1

I love this shop, if Lego make something new - they've got this first:-)
I preffer Star Wars Lego and olders like immortal series with Pirates.
Cya ;)

I am totally done with the Lego company. FAIR WARNING: do not purchase Legos over the phone with any Lego store. Last week I bought a Lego set for my grandson ($399) at an out of state store near my daughter and grandson because the set he wanted was no longer available online. During the sale transaction the salesperson messed up imputing the information so the store register ended up not confirming the sale but my bank confirmed the sale. The store personnel (and I spoke with many employees over the next few days) assured me that the charge would "fall off" my bank account in a day or two. As the week wore on I began angrily demanding my money back. I had also earlier called my bank to try to have the charge removed immediately but was unsuccessful. On Monday morning my bank showed that the $399 charge had gone through as a final transaction and was no longer pending. Please note that no one at the store had ever reached out to me. Monday afternoon, yesterday and this morning I have been dealing with Lego customer service at the corporate headquarters in Connecticut. I am not making much progress with them either. I spoke with my Bank late last night and if I put in a dispute resolution request regarding this matter the process can take up to 120 days to get my money back from Legos. In addition the Citibank person I spoke with told me that Legos and their bank will have to pay a penalty fee to Citibank which is usually higher than the disputed amount and it would blemish their financial record. Legos did not follow US banking rules in dealing with my situation. They were suppose to contact their bank to make sure the charge never would be finalized. I am more than angry. I did purchase the Lego set early last week using another bank account, believing the people that I dealt with at the Lego store that the charge would drop off in a day or two. Funny thing is when I talk to people in Customer Service they end the call saying that Legos wants to keep me as a customer. That's not happening. Please help me by calling the Tigard, Oregon store to complain of their treatment of me: *******109 and Customer Service at *******647. Thank you for your support.

Ordered online in early December. Now approaching mid January and still no delivery. I did receive an apology just before Christmas. Not good enough.

My cashier, Mateo, from aventura mall lego shop, was kind, helpful, and treated me to a high quality customer service.

I placed an order on the 22/09/2023 for 4 items out of which only 2 arrived. These arrived in 2 separate delivery boxes without space to fit anything else. The corner of item Home Alone V29 was damaged along with the delivery box and I would have liked this replaced. However my main concern was the goods which I have paid for but have not been provided. When I questioned the 2 missing items I was confirmed that a refund had been issued and would reflect in my account in 3-5 business days. This was confirmed on the 26/09/2023. I then received an email requesting photos which I sent through swiftly on the 27/09/2023 and received no further reply to. When I chased this issue today (28/09/2023) I was told the refund needed to be approved and that a replacement has been sent along with a return raised for the damaged item to send back. I have still not received any way of returning the damaged item and then received an automated email saying the replacement has been cancelled and no communication about my refund for the unfulfilled goods. So I chased your team again who now advised no refund or replacement will be provided because I have another account?

It's worth mentioning that this was a business order for my charity organisation called The Sausage Squad stories which could be confirmed via the email address attached to the order. This is a charity I set up to write and provide children's books to children in hospitals across the UK during COVID as well as fundraise for a charity called Starlight UK. These Lego toys were bought to be given away at a fundraiser for the same cause. It is deeply sad that you not only failed to provide any sort of service or solution to this problem and feels as though are accusing me of lying but have also not communicated any of this to me.

As I said to their customer service, it seems like Lego purposely take your money and fail to provide the goods or a refund because they know consumers cannot afford to seek expensive legal advice so they can get away with this. However I won't be letting this money go especially as they are stealing from a charity and children in hospitals, which is truly disgusting given the nature of their business.

I of course no longer want a replacement of the damaged item and just want to be done with Lego as a company and want my money back for the entire order. However now I don't seem to be able to exercise my legal right to even return the items I did receive. The fact you have caused such stress, stolen money from a charitable cause and wasted so much of my time should be punishable. But I don't hold hope that they will ever be held accountable.

I truly hope they do not put anyone else in such a situation in the future.