• Lens n Trends

Lens n Trends

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Overview

Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 21st among Sunglasses sites.

  • Service
    19
  • Value
    19
  • Shipping
    20
5
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How would you rate Lens n Trends?
Top Positive Review

“Finally received my sunglasses!”

Johnnie B.
2/1/23

I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.

Top Critical Review

“Did Not Receive My Glasses”

Jennifer S.
9/1/20

Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!

Reviews (172)

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customer service (47)
Thumbnail of user ashleyb502
1 review
2 helpful votes
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April 11th, 2019

Product was exactly what I was looking for, great customer service as well! Would shop with them again in the further.

Thumbnail of user ph3855
1 review
1 helpful vote
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December 6th, 2017
Verified purchase

Item ordered hasn't arrived, and it has been impossible to reach anyone at Lensntrends. Does anyone work there?

Service
Value
Shipping
Thumbnail of user karryh
1 review
2 helpful votes
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April 5th, 2019
Verified purchase

Don't hold your breath waiting for your product, service, or even a effing email. You will die first.

Thumbnail of user antoinetteg13
1 review
0 helpful votes
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May 27th, 2018
Verified purchase

It's been 7 days since purchase. The only communication has been a charge on my credit card. No acknowledgement of order, and no frames, zip.

Thumbnail of user petero418
1 review
2 helpful votes
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May 30th, 2021

I never received the glasses I paid for. After numerous emails and phone calls no response. 400$ sunglasses and 5 months later.

Tip for consumers:
Do not purchase from here. I never received my goods.

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliaa79
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

Everything from ordering to receiving, including communication during the process was flawless.
Shipping was superfast! Thank you!

Thumbnail of user brennap2
1 review
0 helpful votes
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July 10th, 2018
Verified purchase

Very disappointed that my order still has not even shipped and I cannot get any updates. I'm worried that this company is not legitimate.

Thumbnail of user davidc697
1 review
1 helpful vote
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March 8th, 2018
Verified purchase

Purchased eyewear but it was never shipped to me. I have sent two emails inquiring about the shipment but they have gone unanswered.

Thumbnail of user dinas32
1 review
0 helpful votes
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February 22nd, 2018
Verified purchase

Taking very long to delivered, I place a order on the feb. 11 and nothing yet, I keep emailing them and no response

Thumbnail of user stephd43
1 review
0 helpful votes
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November 20th, 2022

Great support and communication! Love my new sunnies, so chic and classic. Totally recommend this store!

Service
Value
Shipping
Returns
Thumbnail of user deneeng6
1 review
4 helpful votes
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March 24th, 2022
Verified purchase

I ordered my glasses on Feb 17 and never received them. I called my credit card company and got my money back. Please read reviews before ordering.

Thumbnail of user ashleyk133
1 review
0 helpful votes
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October 24th, 2018
Verified purchase

Great experience. Quality frames at a fraction of the cost. A+. Quick turn around and allows me to have the frames I want without breaking the bank

Thumbnail of user dereckm95
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

I'm pleased with the prompt response to my correspondence, and I'm pleased with how well you all were able to expedite my order! Thank you!

Service
Value
Shipping
Quality
Thumbnail of user brittnien
1 review
0 helpful votes
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May 1st, 2018
Verified purchase

Took a week to ship out and another 5 days to receive (still have not received product to review, tracking states Friday-5 days from now)

Thumbnail of user tirsheias
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

I was sent the wrong frames. Spoke with customer service and hope to receive the correct frames once in stock

Thumbnail of user jonniej2
1 review
0 helpful votes
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October 19th, 2019

I love my new frames. The quality is on point couldn't be more happier with my ray bans they are new fav glasses

Thumbnail of user kathrynm168
1 review
1 helpful vote
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February 15th, 2019
Verified purchase

Completely fake website. No response, no tracking info, no attempt to resolve or help but so very happy and eager to take my payment.

Thumbnail of user dianep713
1 review
0 helpful votes
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January 17th, 2020

There were a few issues with my order and Haley was extremely helpful and solved them! My helmet was delivered as promised and I love it!

Thumbnail of user karent964
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I bought glasses that they say were in stock. A week later I got an email saying they were no longer available and suggested I buy some ugly glasses.

Thumbnail of user innag4
1 review
1 helpful vote
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March 20th, 2018
Verified purchase

I NEEDED TO RETURN MY ORDER, TWICE SEND MY REQUEST,
I RETURN MY ORDER, HAVE CONFORMATION OF DELIVERY BUT NO RESPONSE TO MY PHONE CALLS ABOUT OUTCOME. IT'S ALREADY MORE THEN 2 WEEKS

Thumbnail of user kareng833
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

Haley helped me so much. I was little worried that I was going to get my order on time but she made sure I got it on time. She was great.

Thumbnail of user toms808
1 review
0 helpful votes
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July 29th, 2019

Thank you Lensntrends for my gorgeous pair of Tom ford glasses! They have excellent customer service! I will definitely purchase from them again.

Thumbnail of user kikiw6
1 review
1 helpful vote
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March 12th, 2018
Verified purchase

Love my Authentic Tiffany shades they are super cute. Boxed up nice and clean with all accessories. Very fast shipping. Would order again.

Thumbnail of user sandrac381
1 review
0 helpful votes
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March 14th, 2019
Verified purchase

Loved my Versace eyeglasses, fast delivered, just perfect. I was really looking forward to wear them and they look great!

Thumbnail of user noelw23
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

I will definitely be buying my glasses from here again. Customer service was excellent, which is extremely important to me.

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Shop for popular designer sunglasses and eyeglasses at Lensntrends.com. Free shipping and popular brands for men and woman!

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