Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 21st among Sunglasses sites.
I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.
Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!
Wish had right product. Still waiting on order. Thought it would be here by Christmas. But still haven't even got a tracking numbers for it. Wish I get some information on what is going on
Seemingly helpful but until I receive the product I wouldn't say it's been a good experience. I made the most orders but both items are in back order and I have to wait extra long for my purchase
I love my new raybans! Customer service was great had no wait time when I called and was very helpful. And my order came a day early! Couldnt be happier!
Never received item no explanation I paid through paypal no response from the company however, when I went back to their site it stated what I wanted was out of stock?
I bought 3 to 4 pairs of Lens n Trends sunglasses and I have to say I really liked quality they proved and the shipping is also very fast. Overall, they have a decent service.
Took 2 weeks to tell me my item wasn't available. No response to my email when I asked on status of order. Whether an item is available to ship should be known within a week so Customer can move on.
1, You order an item
2, Some time later they email you that product is not in stock
3, You ask for cancellation
4, They neglect your request, so you ask again
5, They say they cancel your order
6, They wait 5 months and charge your card, regardless...
It's a delight to work with lendsntrends. They are friendly and very knowledgeable of their products. They also carry the latest models and I am a big fashionista
Tip for consumers:
Very easy site to order products
Products used:
Custom made sunglasses and reading glasses
My son Tatum who is 4 loves his new blue Rec Specs glasses I got his prescription put in theme today an he has to wear theme all time he is going in pre-k an he says he'll be the coolest kid in school with his new Rec Specs glasses
Needed to cancel my order because did not hear from the company. They replied very quick to avoid a cancellation. In addition They also expedited my order.
The website was easy to use, and they carried the glasses that my retail store said we're discontinued. They were a fair price and delivered to me quickly.
I emailed lensntrends about my eyeglasses and havent received a responds yet. My eyeglasses hasn't arrived, its been already 2 weeks. Yet still no responds
This website was very helpful. Carrine help me a lot. This is my second purchase. I will always recommend and come back to this website to buy more glasses.
Thank you
Products used:
Tom ford
I've bought multiple pairs of sunglasses from them and loved all of them! No complaints! Always a swift purchase. I will continue to buy sunglasses from them.
I buy an item and I received it in good condition, one day if I need to buy an item I will buy it without no problem. Also I can recommend you to other people, thanks for all. Good bye.
Would love to know what's going on with my order. No acknowledgement of receiving order and certainly no exchange of info on order fulfillment. Not happy.
I ordered my glasses on 3/21 and received an e-mail stating that my glasses were shipped and to arrive on 3/28. It is now April and I still have not received my glasses.
I saw Tiffany glasses I LOVED at LensCrafters but was not about to pay 270$ for them. So I found the exact ones on here for 120$ cheaper! I got next day shipping (I normally wouldnt but it was only 5$ extra) and within 20 minutes of ordering I got a confirmation that they were shipped and I got them in the mail the next day. They came with the authentic Tiffany packaging (case and cleaning cloth) and when I brought them to LensCrafters to have my prescription lens put in, I compared them to the ones in the store- only thing that was different is that the Havana pattern in store was more brown/patterned whereas the one I ordered was darker but I think thats because the frames arent all the same with the Havana pattern. Everything else was authentic and I have no doubts that its Tiffany. Very happy with my purchase and the fact I saved 120$ :)
Received the sunglasses in the wrong color. Contacted them about the issue and they replied they are sorry. Emailed them 3times asking how to return and I received no answer!
I love the quality of the sunglasses and there are so many options that I can choose from and the costumers service is great will deff keep purchasing from this site
I SENT THEM SO MANY EMAILS AFTER OVER A MONTH OF MY ORDER BEING LATE. THEY NEVER PICK UP THEIR CUSTOMER SERVICE LINE AT ANY GIVEN TIME OF DAY.
ALL POSITIVE REVIEWS ARE FAKE!
I was skeptical at first, but my order arrived in about 4 days, and was very well packaged. Would definitely shop through this site again.
Very happy with the customer service they respond quickly to any questions or concerns you have. Would definitely recommend them in the future
Ridiculous reason given for no show of my glasses...
No updates... Companies that behave this way. I would never recommend or use again
Never received order. No response to calls or emails. I think this is a fake website. Do not order from them
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