Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 21st among Sunglasses sites.
I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.
Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!
Product was exactly what I was looking for, great customer service as well! Would shop with them again in the further.
Item ordered hasn't arrived, and it has been impossible to reach anyone at Lensntrends. Does anyone work there?
Don't hold your breath waiting for your product, service, or even a effing email. You will die first.
It's been 7 days since purchase. The only communication has been a charge on my credit card. No acknowledgement of order, and no frames, zip.
I never received the glasses I paid for. After numerous emails and phone calls no response. 400$ sunglasses and 5 months later.
Tip for consumers:
Do not purchase from here. I never received my goods.
Products used:
Sunglasses
Everything from ordering to receiving, including communication during the process was flawless.
Shipping was superfast! Thank you!
Very disappointed that my order still has not even shipped and I cannot get any updates. I'm worried that this company is not legitimate.
Purchased eyewear but it was never shipped to me. I have sent two emails inquiring about the shipment but they have gone unanswered.
Taking very long to delivered, I place a order on the feb. 11 and nothing yet, I keep emailing them and no response
Great support and communication! Love my new sunnies, so chic and classic. Totally recommend this store!
I ordered my glasses on Feb 17 and never received them. I called my credit card company and got my money back. Please read reviews before ordering.
Great experience. Quality frames at a fraction of the cost. A+. Quick turn around and allows me to have the frames I want without breaking the bank
I'm pleased with the prompt response to my correspondence, and I'm pleased with how well you all were able to expedite my order! Thank you!
Took a week to ship out and another 5 days to receive (still have not received product to review, tracking states Friday-5 days from now)
I was sent the wrong frames. Spoke with customer service and hope to receive the correct frames once in stock
I love my new frames. The quality is on point couldn't be more happier with my ray bans they are new fav glasses
Completely fake website. No response, no tracking info, no attempt to resolve or help but so very happy and eager to take my payment.
There were a few issues with my order and Haley was extremely helpful and solved them! My helmet was delivered as promised and I love it!
I bought glasses that they say were in stock. A week later I got an email saying they were no longer available and suggested I buy some ugly glasses.
I NEEDED TO RETURN MY ORDER, TWICE SEND MY REQUEST,
I RETURN MY ORDER, HAVE CONFORMATION OF DELIVERY BUT NO RESPONSE TO MY PHONE CALLS ABOUT OUTCOME. IT'S ALREADY MORE THEN 2 WEEKS
Haley helped me so much. I was little worried that I was going to get my order on time but she made sure I got it on time. She was great.
Thank you Lensntrends for my gorgeous pair of Tom ford glasses! They have excellent customer service! I will definitely purchase from them again.
Love my Authentic Tiffany shades they are super cute. Boxed up nice and clean with all accessories. Very fast shipping. Would order again.
Loved my Versace eyeglasses, fast delivered, just perfect. I was really looking forward to wear them and they look great!
I will definitely be buying my glasses from here again. Customer service was excellent, which is extremely important to me.
Shop for popular designer sunglasses and eyeglasses at Lensntrends.com. Free shipping and popular brands for men and woman!
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