• Lens n Trends

Lens n Trends

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Overview

Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 20th among Sunglasses sites.

  • Service
    19
  • Value
    19
  • Shipping
    20
5
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How would you rate Lens n Trends?
Top Positive Review

“Finally received my sunglasses!”

Johnnie B.
2/1/23

I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.

Top Critical Review

“Did Not Receive My Glasses”

Jennifer S.
9/1/20

Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!

Reviews (172)

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customer service (47)
Thumbnail of user johnnieb92
1 review
2 helpful votes
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February 1st, 2023
Verified purchase
• Updated review

I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted!
I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.

Tip for consumers:
Keep reaching out to their email. They will eventually get back to you.

Products used:
Sunglasses

Service
Value
Shipping
Quality
Sporadic Replies
January 20th, 2023
Verified purchase
• Previous review

I ordered my sunglasses from Lensntrends in October 2022. Since then I have emailed multiple times asking for updates or a refund. I received two replies with apologies and that they will send my sunglasses out in a week. The first reply was December and no sunglasses. I just heard from them this week, January 2023. I will see if they follow through this time.

Tip for consumers:
Delayed delivery and Sporadic email replies

Products used:
Sunglasses

Service
Shipping
Ordered over 2 weeks ago and no communication
November 17th, 2022
• Previous review

I ordered some Wiley X sunglasses over 2 weeks ago and the SHOP app says order placed. I have tried emailing Lendsntrends twice with no reply. I will gladly accept my refund but I can't get any reply. This company/ website is terrible. Do not use.

Products used:
Sunglasses

Service
Value
Shipping
Returns
Thumbnail of user melissab1421
1 review
0 helpful votes
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December 25th, 2020

Thank you lensntrends for my amazing glasses. Hands down the best website to buy designer glasses, so affordable, excellent friendly customer service, fast shipping. Recommended to everyone I know and will be shopping with them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferc1789
1 review
1 helpful vote
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September 1st, 2020
Verified purchase

Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!

Thumbnail of user natalier572
1 review
0 helpful votes
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November 25th, 2022

They offer designer glasses at affordable prices. This is my second time ordering and I was very satisfied, shipping was also in a timely manner, glasses are beautiful, high quality, authentic and I could not be happier. If your looking for designer glasses and to save some money check them out!

Products used:
Prada PR17WS

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Value
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Quality
Thumbnail of user alexam104
1 review
0 helpful votes
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November 29th, 2021

Purchased Ray-Ban stories smart glasses which I have been eyeing. I am a blogger and use my phone a lot. These sunglasses take photos, video, play music and take phone calls. Saw it on other sites but I have been shopping with Lensntrends for years. By far the nicest company and customer service is always top notch. Love my glasses so much. Highly recommend Lensntrends for affordable designer eyewear.

Service
Value
Shipping
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Quality
Thumbnail of user mikek959
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

Waited 2 weeks after I placed the order without receiving a shipping update. I emailed them and then they were dispatched the same day. Not sure why there was a delay, but I did receive the sunglasses that I ordered. I would be a hesitant to use them again in the future.

Tip for consumers:
Email them and make sure the item you want is in stock before you place the order.

Products used:
Sunglasses

Service
Value
Shipping
Quality
Thumbnail of user donnav78
1 review
1 helpful vote
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February 22nd, 2019

Let me say that lensntrends are the best. From start to finish just amazing even sent my sister to them. That's how good they are. And will send all my friends when they need glasses they are fast and courteous and just great people over all. So if your looking for the best. Lensntrends I would recommend 5 stars.

Thumbnail of user caitlynm41
6 reviews
3 helpful votes
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July 7th, 2021

Amazing frames and trendy wear. So many different brands are available at very discounted price. I bought designer sunglasses for myself as well as for my brother and we liked it so much. Perfect color combination and classy frames. Also protects the eyes from UV rays.

Thumbnail of user clairen67
1 review
0 helpful votes
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November 23rd, 2020

Obsessed with my Tom Ford eyeglasses with prescription lenses from Lensntrends! They are exactly what I wanted, price was so affordable compared to other retailers, authentic and arrived so quick with free shipping. Recommended to everyone and will be returning for more.

Thumbnail of user mitziu
1 review
0 helpful votes
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July 17th, 2019

I ordered sunglasses 6 weeks ago. I have called/ emailed 2-3 times per week to check on my order. Every time I am told that they have the frames, but waiting on the "box" from the warehouse so they can ship them to me. I am promised that it should just be 2-3 more days and I will "have them next week." Next week comes and goes and still no sunglasses.
I finally had enough today, and asked for a refund. We will see if that ever happens, either!

Thumbnail of user victoriat105
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I found exactly what I was looking for in this site. Ordering was easy and my glasses arrived safely, quickly, and with no issues! Will definitely order from here again. Prices are also great with free shipping!

Thumbnail of user nathans128
1 review
0 helpful votes
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April 19th, 2018
Verified purchase

It's now been a week since I've ordered my glasses and they still haven't even shipped. This is after I payed extra for expedited shipping. I also tried to address this issue through their website and haven't gotten a response in two days. Not even a confirmation email that they received my message. I'll be calling and expecting a refund.

Thumbnail of user gilm36
1 review
0 helpful votes
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November 10th, 2020

Lens n Trends provide professional and personal customer service. They did not have the item that I was looking for. They quickly informed me and help me find a pair of glasses that I liked even better. I will continue shopping with them.

Thumbnail of user ashleym636
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

Glasses came packaged extremely well. Received expedited shipping as a courtesy being that the glasses were on back order. Received in a timely manner. Will definitely shop on this site again. Love my entire experience.

Thumbnail of user nikit13
1 review
2 helpful votes
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May 1st, 2020

I ordered my glasses on April 10th and still have no emails or texts about my shipping updates, as I was promised. No glasses have come in the mail, and there's no way to track my order outside of downloading some app that is asking for information I don't want to or need to share with it to track a package. I need these to drive at night, and I was hoping to have them by now.

Where are my glasses, guys?

Thumbnail of user ariellaj
1 review
0 helpful votes
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July 29th, 2019

I just received my frames from Lensntrends and I'm so happy with my order. I ordered my Tiffany frames about 3 weeks ago but they have informed me that they were coming from Italy and I will have to wait 10-15 business days! I waited and I'm so glad I did because the glasses are amazing and a wonderful fit! Thank you again for your wonderful customer service!

Thumbnail of user carrinea3
1 review
0 helpful votes
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May 22nd, 2021

Love my Ray Ban glasses they are so perfect and pricing was affordable. Quick shipment and customer service was so helpful! Will be shopping here from now on. Recommend to everyone who needs designer glasses at affordable prices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jymmiahf
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

I was a little skeptical about ordering after reading their reviews but decided to place my order anyway. I'm very pleased with service. Company kept me updated with shipping status. I purchased some Tiffany frames and received them in 4 or 5 days and they were way cheaper on this site than they are at Lens Crafters. (Same exact frames by the way)

Thumbnail of user barbaral255
2 reviews
0 helpful votes
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May 24th, 2018
Verified purchase

Love the round seventies look! Well made and the style is so flattering. I purchased 2 pair. Customer service really worked with me and kept me informed of one pair that was backordered. Thank you, Lensntrends for my beautiful glasses and at a great price!

Thumbnail of user jeffb606
1 review
0 helpful votes
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April 20th, 2019

I broke my frames 1 week ago and found a replacement on Lensntrends. I was skeptical after reading all these negative feedbacks. I will say they lack in notification but I received my lenses in exactly one week. 5 Stars.

Thumbnail of user michelleg316
1 review
0 helpful votes
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May 26th, 2018
Verified purchase

I saw a pair of Tiffany & Co frames in a store that I really wanted but they were a bit out of my price range at $330. I found the exact ones here for $190 including tax and shipping! I am so happy! I was able to get the frames I really wanted! Thank you!

Thumbnail of user alexandras184
1 review
1 helpful vote
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July 26th, 2020

Soooo happy with my purchase of Gucci sunglasses. So affordable compared to other sites and 100% authentic. The customer service representative was so helpful and kind. They delivered in a timely manner and answered all the questions I had. I could not be happier with my purchase. Lensntrends is my new favorite eyewear store. I will be purchasing again and recommend this store to everyone who needs glasses.

Thumbnail of user allyb27
1 review
0 helpful votes
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March 28th, 2019
Verified purchase

I found same frame at the different web site, at a little chipper price. After a month of waiting for my order I was notified that it has been cancelled. Before placing an order with LensTrends I contacted Customer Service in writing to check availability for this particular frame. The rep came back to me the very next day advising that this frame is out of stock, but they could order it for me and I will take just a couple of weeks to receive it. I am very happy that I went with this company! The frame was received within promised time period.

Thumbnail of user michellec1850
1 review
0 helpful votes
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May 26th, 2021

Great experience working with the designer/owner! If you're looking for a good shopping experience, I recommend going there - great selection and everyone is helpful, friendly and knowledgable. You won't be disappointed!

Thumbnail of user meganh157
1 review
0 helpful votes
  • Send Message
March 28th, 2019
Verified purchase

My glasses arrived in just over a week from ordering. I really like them! It would have been nice to have gotten a shipping notification/tracking number, just to know the order was placed and on its way.

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Shop for popular designer sunglasses and eyeglasses at Lensntrends.com. Free shipping and popular brands for men and woman!

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