• LetsTango

LetsTango

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Overview

LetsTango has a rating of 3.4 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. LetsTango ranks 51st among Electronics sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate LetsTango?
Top Positive Review

“Go for Online Deal on Purchase of Gadgets in Dubai”

Hasan s.
3/23/18

Last month, I came to know about Letstango.com in Dubai and ordered one HP Spectre Notebook. When it was delivered to my home on the 4rth day, it turned out to be an apt online deal on gadget for me. I could pay through cash on delivery and even got the product at a low price.

Top Critical Review

“Very bad experience”

Ziad M.
4/9/20

I have ordered an item available in stock with expected delivery 1-2 days. Its already been more than 2 days, I can't reach them to the contact number provided in their website as it seems out of service (even could be a false number) and when I sent them an email the customer support team stated that my product should be delivered within the current month. I highly do not recommend anyone to purchase anything from their website.

Reviews (31)

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customer service (5)
Thumbnail of user ziadm2
1 review
23 helpful votes
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April 9th, 2020

I have ordered an item available in stock with expected delivery 1-2 days. Its already been more than 2 days, I can't reach them to the contact number provided in their website as it seems out of service (even could be a false number) and when I sent them an email the customer support team stated that my product should be delivered within the current month. I highly do not recommend anyone to purchase anything from their website.

Thumbnail of user johnd3903
1 review
1 helpful vote
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July 11th, 2020

I ordered 2 products from them and suddenly i have these issues:

Almost a week they send me email saying that:
1) First item i ordered was out of stock, they're suggesting other brands with slightly different amount on what i ordered, i just agreed just to proceed with my order.

After couple of days again
2) The second item i ordered has suddenly price increase on way higher on what is posted online.

I decided to cancel my order and ask for refund but its been a month and still didn't received my money.
Worst customer service ever, he just keep on ignoring my emails didn't bother to reply and always making excuses when i calling him saying that he is done on his part and the problem is in accounts department which is completely unacceptable for being customer service representative.

It pissed me off, i blocked their website on my pc just to avoid them.
PS: while writing this review i still didn't receive my money.:(

(Sorry for my bad english)

Thumbnail of user antonellom2
1 review
12 helpful votes
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June 13th, 2019

Very unprofessional and misleading, they commit a fast delivery on the site at purchase and then they do not deliver on time, when I called they lie about it and say that the courier has been trying to contact me... when the courier didn't even have the consignment until yesterday, poor response as well from the customer service team! I sent an e mail to cancel the order after they failed the delivery date and they don't even bother to reply and acknowledge! Now waiting a confirmation of cancellation and refund of 2500 dhs after 5 calls made to them

Thumbnail of user rajuk16
1 review
16 helpful votes
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April 17th, 2019

I ordered LG home theater system from Letstango.

The stock shows available and hence I placed the order

After i placed the order, (amount deducted from my credit card), 2 / 3 days later they are saying the item is not available.

When I asked them when the item will be available, they have no clue.

This is totally unacceptable and never faced this kind of situation with other websites.

I will never ever even consider to buy from them.

Thumbnail of user hasans5
1 review
7 helpful votes
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March 23rd, 2018

Last month, I came to know about Letstango.com in Dubai and ordered one HP Spectre Notebook. When it was delivered to my home on the 4rth day, it turned out to be an apt online deal on gadget for me. I could pay through cash on delivery and even got the product at a low price.

Thumbnail of user younisa
1 review
20 helpful votes
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April 16th, 2018

I ordered HP Laserjet Pro from Letstango for my office in Dubai after evaluating my options. Even nearly after 4 months when I call the letstango support they so their best. There is a person called Ryan there and he is good! It made payment through cash on delivery and best is that for sending it to Abu Dhabi they did not charge any shipping.

Thumbnail of user miket159
3 reviews
23 helpful votes
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May 26th, 2019

I didn't buy anything from this company, but someone sure used my credit card with them. Over $1300. Neither the company nor MasterCard will say anything about it. I want to know WHO did it and also the billing address of whoever did it.

Seriously, Dubai? Why would someone in the U.S. buy something online from Dubai? This stinks of criminal fraud.

Thumbnail of user jhumad
1 review
10 helpful votes
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March 7th, 2018

I bought one Apple Wireless Airpod and Apple Magnetic Charging cable. I am a gadget freak and I mostly buy new gadgets through various online portals. However, I must mention it was a hassle-free buying exp. I was thoroughly impressed by its supportive customer care. Before buying, I called them 3 to 4 times and they addressed all my queries with patience.

Thumbnail of user imadn
1 review
22 helpful votes
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April 27th, 2018

I got the product in due delivery date. Opted for home delivery with cash option. I wasnt harassed by tonnes of phone calls for product delivery like my previous experience with other portals. Guy opened the product infront of me to check. And said that he will take it back if the product is damaged. They use safe packing so it was perfectly delivered.

Thumbnail of user shadabk2
1 review
22 helpful votes
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April 17th, 2018

Two weeks ago, I called up the customer support professional of Letstango and asked them if they could deliver one Samsung Galaxy Tab within 2 days as mine had broken and I needed an immediate replacement. What I could have managed was just the weekend without my tab as I had to be travelling for an urgent work. They delivered it on the weekend and the their customer care checked with me post delivery.

Thumbnail of user camilleb92
1 review
1 helpful vote
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November 24th, 2020

I bought an Iphone which was sold as brand new and for a similar price than one sold at the Apple store but big was my surprise and anger when I discovered it was first a used one and second a STOLEN and blacklisted phone. I was able to make use of this phone while in Dubai but it suddenly stopped working when I moved to France and used a local courier. The phone was coincidentally stolen and blacklisted in France. This company is fraud and they are selling illegal stuffs. Worst customer service I've ever seen I literally harassed them to get refunded but they would simply ship it back to us at your own cost. What you do is criminal offenses and you should never be able to trade again. Stay away and spend a few more pounds on a REAL phone from the Apple store.

Thumbnail of user terric341
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

After a few purchases and seeing the mixed reviews online, I decided to give my review of letstango to share my experience. The first purchase I did was just 1 face mask, I was skeptical cause it was super cheap (Nature Republic mask for AED 7!) and if they didn't deliver I wouldn't be too worried losing the amount. The customer service agent really put me at ease. I was surprised it was delivered in the same day, and in an eco-friendly bag instead of a cardboard box.

It started being my go-to for kbeauty products. Not making any big purchases... Up until I saw they have a buy now pay later feature. Setting up was simple... and long story short I basically got my very own iPad Pro and Apple Pencil for paying nothing upfront! I'm super happy. I didn't know Dubai had such features. I also want to thank the customer service for being patient with my millions of questions about the pay now feature. 5 stars!

Tip for consumers:
Ask the customer service if there are any promo codes going on

Products used:
Korean Beauty products, skin care, iPad Pro, Apple Pencil

Service
Value
Shipping
Returns
Quality
Thumbnail of user anils26
1 review
6 helpful votes
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March 12th, 2018

Till now I ordered 4 gadgets from letstango.com and I have found all of them to be of high quality. The accessory brand I have seen in some stores too. The Samsung Galaxy Note phone, Vector Luna Smartwatch, I got really good price.

Thumbnail of user abhijitd2
1 review
3 helpful votes
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March 9th, 2018

The customer support they give after the product buy is the one of the best I have seen. Even the refund policy is customer friendly and prompt. I ordered a DSLR camera as a gift from this site however had to return it as my brother changed his mind. Fortunately it was hassle free and got a timely refund.

Thumbnail of user jasons353
1 review
17 helpful votes
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March 22nd, 2018

Last month I shifted to Dubai for a work assignment and I wanted to buy a few kitchen accessories at reasonable rates. I ordered induction Cooker with Non-Stick Pan, one UST Toaster and one Ceramic Cookie Mug from Letstango.com. Within 3 days, the products were delivered at free of cost to my house. Packaging was good for breakable items.

Thumbnail of user asadk8
1 review
1 helpful vote
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April 23rd, 2018

LetsTango is very good company to purchase electronic products. From here I purchase products of for men and women. After purchasing camera and some perfumes I am very satisfied to use this online platform. Products are very good and no defect.

Thumbnail of user prasenjitg
1 review
12 helpful votes
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March 16th, 2018

Hi, when you thinking about online shopping always look at its return and exchange policy which for letstango is also better. So they got good monthly sale and daily offers. I usually take cash on delivery but creditcard, debitcard and also giftcard is accepted here what I know. Hope this was helpful, thanku!

Thumbnail of user karlb54
1 review
1 helpful vote
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March 13th, 2018

Last year when I ordered one HP LaserJet Pro printer for my office I was quite anxious if the printer work properly. I had to spend and be sure to get it right since my boss was going to pay for it. I usually buy from the sharafdg but decided to order online this one time was getting a 5 % off and didnt have the time really to go get it myself. Overall I am satisfied.

Thumbnail of user kevinv215
9 reviews
6 helpful votes
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August 29th, 2020

I know know that if I want to biy only the best procducts from a trusted online store then this is the store for me. It has so many things in store that you may even end up buying more than you wanted. The website also has a nice design and is easy to navigate. In a fe minutes you will have ordered what you want.

Thumbnail of user kk303
1 review
22 helpful votes
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July 25th, 2019

They first list a product as if its in stock. Then they send you email saying they canceled your order because its out of stock and u have to wait 10 days for the refund to come back in your account. Now its been 30 days you have to beg for your money back they wont give you your refund ***scammers***

Thumbnail of user lauroc2
12 reviews
1 helpful vote
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August 29th, 2020

This is a with a very good customer service. It took me quite a long time going through the stores website and not because it was hard but because I was just going through the many producs available in the store. I finally got what I wanted and ordered. It arrived in time adn i have never been happier.

Thumbnail of user syeda44
4 reviews
28 helpful votes
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December 28th, 2016

I have bought samsung LED 50KU7000 TV. The price is around 30% less than carefour or SharafDG. The item was delivered to my house in Musaffah within time specified. Their online chat window is useful. Most of the time the customer service will call you if you leave a message. I use internet extensively for shopping but i did not find such a wonderful service from a local website.

Thumbnail of user gopals9
1 review
22 helpful votes
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March 5th, 2018

Attractive offers always compel me to shop online. I have picked up attractive deals on letstango.com on top brands post comparing prices on pricena. Ended up buying a Headset of JBL at AED 1175 recently and my experience overall was good. I got a well packaged box coordinated at my delivery time. Same headsets as how I saw instore. Will definitely will buy again.

Thumbnail of user hassane10
1 review
18 helpful votes
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November 18th, 2018

Bought a Monitor and screen was defected upon arrival - letsTango refused to honor their 14days defect returns and their cheating distributor refused to accept the return of the defected Monitor - lost 1200AED while blaming me for mis-handling the Monitor!? They have cheated me and delivered a broken monitor! They are dishonest and cheaters.

Thumbnail of user enriquev19
1 review
13 helpful votes
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April 7th, 2019

The site shows the item is in stock.

Customer service has no clue on what the site shows, the item clearly isn't in stock and everyone makes you go crazy.

They should be awarded for being LIARs!

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hassan Z.

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