LidsReviews 149

Had the best customers service in fanzz in the meadows mall in Las Vegas suite 1300 I was looking for NFL things for my family and boyfriend the two nice gentleman in fanzz there names are Quincy and Matthew they help me a lot on what I can get them and they made it fun to come back to the store when I go back to the mall I know to come back to that store thanks you guys for all the help and everything you guys did for me they need get a raise on helpping me out this store the only store in the mall I had the best customer service in ever thank you you guys :)

Waste of time ordering online. No way of knowing what is in stock. They do not update their inventory in real-time. After 12 days I receive a: "Thank you for your order! Unfortunately the item(s) are no longer in stock and will not be shipped". My fault for giving them a second chance (I had ordered a different hat before, only to receive the same the-item-is-no-longer-in-stock email days later). Now I have to order elsewhere after about a month of waiting for nothing.

I ordered 5 hats recently because they had a sale for $10 each, which I thought was a good deal. The first red flag was that I was initially charged for my "free" shipping. Then, when the hats arrived 2 of them were missing. If you looked at the receipt that they placed in the box, you would have no idea that any were missing. It was as if they thought I wouldn't notice that 40% of my order wasn't given to me. So I contacted customer support and was told that they'd ship it to me and email a tracking number. Instead I got an email saying that I had been refunded. I was then told that it's because the hat isn't in stock anymore. The same hat is available - and listed as in stock - on their website. Why shop somewhere that won't send you what you order? Just go somewhere else.

I had a coupon for Lids, so instead of buying off shop.mlb.com, where I've had NO trouble, I tried Lids. I will never buy from them again. I got the run around when trying to get my order shipped. It wasn't correct and it ruined Father's Day and a trip to the ballpark to see them team (they aren't from around here and I really wanted my husband and sons to have their hats for the games, but that didn't happen.) I tried to use chat, email, phone and social media. Unfortunately, there wasn't ONE CSR who even seemed to care that there was an issue.

Worst customer service I have ever dealt with. I purchased a hat 3 weeks ago and received it 4 times every time it was the wrong size. I had to go back and forth to the post office 4 separate times for the same hat. Told customer service the problem the apologized and continued to make the same mistake. I no longer will receive the hat I purchased as a gift because I don't have time to keep returning the EXACT SAME SIZE hat (incorrect size) ever two days. Supervisors are no help and apologize, but do not know how to correct a simple mistake. Absolutely ridiculous and I would never recommend this company or shop there again.

The employees in the Philadelphia area, with the exception of the store manager at ox. Valley (john), are very unprofessional. It is mostly men and all they do is hit on women, talk about women, and make female customers feel uncomfortable. They are rude and don't seem to take their jobs seriously. They eat on the counter due to lack of breaks and most of their employees work alone all day... & then the dms complain about theft if there is any. The website is a joke, and even if your order does show up, no one will call to let you know. Customer service gives customers what they want just to shut them up, and they never back up the employees. Not a fan of lids anymore.

I called to verify if an order that I placed for my husband had arrived. The first sales agent was not very helpful and he passed me off to the store manager Jordan. I thought great now I will receive the service that a customer deserves. I was wrong. He was even more rude. I asked him if he would be willing to help me and he told me to "RELAX." After I told him about how I was treated initially he stated "Well your hat is here and there's no need to talk about it further." My husband is a big fan of Lids and I am so mad and shocked that I was spoken to that way.

I ordered items on the 16th. Got my email confirmation. After that nothing no shipping date. Nothing. I notice some items were canceled from my bank statement. Its the 27th. I called customer service.and they said it arrived at the store on the 21st. No call from store nothing. Stated they were going to send it back today if I had not picked it up today. So after you order. You are left to guess. No tracking number. Email saying shipped. Call from the store. Nothing. Just getting the word out to be careful.

Purchased an NBA hoodie online; later I received the wrong style/model and 3 sizes smaller. I emailed customer service and after not receiving a reply for almost a week I filled out the enclosed return form and shipped it back to them.

I later received an email stating they would refund my money, minus the $9 I had to pay for shipping. Eight days later and I still haven't received my refund.

They lost a customer forever over $9 dollars; what terrible "customer service."

Ordered a Jersey for my son on December 14. Was guaranteed to have it before Christmas. Today December 28 still no Jersey. The manager at the Bend, Oregon store is awful! She is no help and quite rude when answering any question I have. I work retail and I know the way shipments and ordering work. My friend was the previous SM so I know what processes and procedure they have and she has no clue. Terrible hire Lids! Maybe you should call Moe and get him back in that store before it goes out of business! I will never shop this company again! Total disappointment.