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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user johnd4088
Illinois
1 review
7 helpful votes
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September 4th, 2020

This app is the worst thing you could've created. With the understanding that the app was designed to ensure the safety and protection of loved ones in emergency situations, it also guarantees an undesirable round of questioning. Having to download this app as a senior in high school and continue to to be demanded to remain on the app as a 21 year old college student, one could see my frustration. Constantly being asked "where are you?", "why are you there?", "why were you at this location for x hours?!" can deteriorate a relationship due to the bombardment of interrogative questions and ever so growing environment of distrust. If my parent says they trust me then why ask a myriad questions concerning my where abouts? In conclusion, do not believe the rating I give this app because if there were an option to give it 0 stars, I would with no remorse.

Date of experience: September 4, 2020

Thumbnail of user lingardt
Spain
1 review
1 helpful vote
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November 19th, 2018

Using this application to track my wife every time she starts acting a bit suspicious, i'm not so sure but i have a feeling she might be having an affair. I had to get this fixed by looking for an expert in trail and spouse monitoring using mobile phone tracking. Itechspyware at gmail dot com.
Was very helpful in clearing my doubts about a cheating wife.
Evidence from Facebook, WhatsApp, SMS, Call records, deleted files.

Date of experience: November 19, 2018

Thumbnail of user juliet329
Washington
1 review
1 helpful vote
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April 4th, 2018

My daughter was in an accident today, lucky no one was seriously hurt, and the Life 360 app, I pay for the premium service did not alert or call myself or my daughter as promised. It has been iffy for sometime but today it really showed I paid for nothing. Time to find a new app!

Tip for consumers:
Once you pay it works for about a month then all of a sudden it stops. When I first got the app I had to say the location accuracy was a 1 for about a week, it finally started working but lasted only about a month. Very disappointed because the entire purpose of this app was so it would notify me and call my daughter to see if she needed help. It doesn't work.

Service
Value
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Returns
Quality

Date of experience: April 4, 2018

Thumbnail of user christac23
Georgia
1 review
4 helpful votes
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September 24th, 2018

I've had Life360 for years. My husband is an OTR truck driver and this app allows me to see where he is at any given moment. Not only that, I know he's safe... as long as he's moving, he's ok, and it tells me when he's safely at a truck stop for the night. As if that's not enough... I recently had occasion join him on some of his overnight stays hours away from where we live... even out of state... and would have had a hard time finding him except Life360 led me straight to him, no errors, no mistakes, no searching. I gladly pay the $7.99 a month fee for all it gives me. Roadside assistance, driver protect, emergency services. It's worth every penny. The negative reviews on this site are a joke!

Date of experience: September 24, 2018

Thumbnail of user teresam692
South Carolina
1 review
13 helpful votes
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August 31st, 2020

At what point does it end? A site I thought was made to help parents maintain parental control yet whining children who apparently have something to hide pitch a fit and therefore a service I pay for no longer provides what they advertise. The fact my children are on 360 with me means they are allowed to do more because I can feel safe in knowing their status and surroundings. Alot can happen and go wrong in a 10 mile radius. Life 360 has become nothing more than a disappointment that has fallen victim to screaming toddlers.

Date of experience: August 31, 2020

Thumbnail of user treyk4
Alabama
1 review
14 helpful votes
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December 14th, 2014

Unreliable at best. This app is not what you need if you're keeping up with kids, loved ones, etc. Not only does the app report people "can't be located" often, it then blames the person, not their garbage app. I had both phones that we had this app installed on sitting side by side. Life360 showed one 3 blocks away and couldn't find the other. After going through the troubleshooting list it gives you and finding nothing on the list applied I sent an email asking customer service what was the deal. A week later I'm still waiting for a response. Garbage app, garbage customer service, just skip this useless waste of time.

Date of experience: December 14, 2014

Thumbnail of user yogis1
New York
1 review
1 helpful vote
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March 16th, 2017

We used the app for a while and found it helpful. However, I requested them to cancel my premium service over 10 months ago but they keep billing me every month. They have taken a happy customer and over $4.99 a month have turned us into someone that is going to be negative about them forever. Is $4.99 a month worth it Life360?

Tip for consumers:
Make sure you know how to cancel the premium service. A simple please cancel does not seem to do the job.

Date of experience: March 16, 2017

Thumbnail of user pricelessw
Texas
1 review
3 helpful votes
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January 28th, 2019

I can understand not wanting to answer phone calls, but seriously, I couldn't even submit a contact form for support. If we can't figure out your app and you don't have someone to help, then do you honestly think anyone wants to attempt further use of your product? Here's the answer: NO.

Date of experience: January 28, 2019

Thumbnail of user jeffm1509
Colorado
1 review
3 helpful votes
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December 1st, 2021

Reasons to avoid:
- It requires way too many permissions
- They sell your information to 3rd parties who in turn sell your driving history to insurance companies
- uses more background processes than almost any other app on my phone.

The rest of the reviews on here have the bugs covered pretty well so I wont beat a dead horse. Dont waste your money and risk your personal information being sold to the highest bidder.

Value
Quality

Date of experience: December 1, 2021

Thumbnail of user jeffreyh65
Illinois
1 review
6 helpful votes
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January 24th, 2017

This app is for helping you make sure your family is safe. And it does a great job of that. I love the new drive tracking features too, as Inhave two boys both in some stage of getting their license.
Btw, GPS doesn't work indoors, which is why it can be a little inaccurate at times.
If you have dating issues, insecurity issues, trust issues, please stop telling people this app is bad... you're using the app for the wrong goals.

Date of experience: January 23, 2017

Thumbnail of user reginaldz
Texas
1 review
0 helpful votes
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December 30th, 2022

Sometimes it's easy to get caught up in so much in your life,that you forget other people face problems as well.keyword "Other people" my car got stolen,the storage facility called the police on me,got my car towed to a Walmart parking lot and got the police called on me again, and Then Live 360° sent out a "Respectable,genuine guy "Twine" and this guy didn't flex or flinch about my situation, he was their to help, he was just doing his job.Great service is hard to find and Webster needs to make this guy the Poster Guy of "great Service", I gotta tip my hat to him,keep up the good work bro...360° needs to give him a raise the way yalls reviews look.lol jk

Products used:
Roadside assistance

Service
Value
Shipping
Quality

Date of experience: December 28, 2022

Thumbnail of user ricardor14
Texas
1 review
13 helpful votes
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October 28th, 2015

It is a good way to spy on my wife, but the other day she accused me of being in a town 25 miles away at 3:41am and its weird cause the time calculation matched up. I explained how i was abducted by aliens because I had no better way of explaining my self. She then tried running me over with a car for "cheating" on her. Wow! Thanks life 360, now I have to bail her out of jail.

Date of experience: October 28, 2015

Thumbnail of user helenl157
South Africa
1 review
5 helpful votes
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December 7th, 2018

We live in a dangerous country. Earlier this morning it showed my 13 year old son (who slept over at a friends house) leaving the house at 02:15 and walking straight into a wooded area in a dangerous part of the city. We left searching for him, unleashed a massive manhunt and contacted the police as he wasn't answering his phone (because it was 03:00 in the morning) only to find that he was fast asleep. We woke up a whole neighborhood, wasted precious time of the police and accused our son of lying. This app should be reported somewhere as it does more damage than not knowing where your loved ones are.

Date of experience: December 7, 2018

Thumbnail of user davidc2715
GB
1 review
23 helpful votes
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February 17th, 2020

The app used to be pretty precise. Now everyone is jumping everywhere. I dont live with my gf or my kid but it will randomly update their locations to my house at something like 3am and zip them back to their locations. It's currently showing that inaccurate location as I write this. I cant recommend this in good conscience to anyone as an especially paranoid person would go nuts about stuff like that. Find a different app.

Date of experience: February 17, 2020

Thumbnail of user billm1214
Maryland
1 review
6 helpful votes
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January 21st, 2021

My parents force me to use this app so they can keep track of where I am at all times. The problem is, I'm an adult and they are still insistent on using it to keep tabs on me. The data it collects is also usually incorrect, and I feel like I have less safety, security, and privacy with my entire family and this corporation being invasive of my personal life and where I go.

Service
Value
Quality

Date of experience: January 21, 2021

Thumbnail of user nw98
Florida
1 review
3 helpful votes
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May 2nd, 2020

This app was awesome for my daughter and I while she was in college. As a theater department student not finishing rehearsals until midnight, she asked me to download to make sure she got to her car safely. She went to an etremely crowded college and was often forced to park far away. Many nights she was forced to walk alone late at night and this app made us both feel better. I'm assuming many of these bad reviews are made by kids who don't want their parents knowing what their doing, but I'm happy to show an example where it was helpful.

Date of experience: May 2, 2020

Thumbnail of user nicolec95
Alabama
1 review
10 helpful votes
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June 23rd, 2016

It can be off a couple of blocks, or over ten miles. The times can be off by 1-3 hours. It once told me I was 15 miles away from my house for an hour while I was sitting on the couch. It showed my husband and I 2 miles apart when we were together! Great argument starter.

Date of experience: June 23, 2016

Thumbnail of user stacys130
Texas
1 review
11 helpful votes
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September 14th, 2018

This morning my son asked why Daddy went somewhere at 5 in the morning. I checked the app and it had my husband somewhere from 5-6 am when in fact he was asleep at home right next to me. How in the world does the app just make this stuff up? So disappointing. This needs to get fixed if we are to be able to trust it.

Date of experience: September 14, 2018

Thumbnail of user megb173
Florida
1 review
2 helpful votes
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February 17th, 2021

The app itself is very great, and helpful for all families to have in times of serious need. I have experienced many cases, myself, where Life360 is used for the opposite. Having teens download the app installs distrust from their parents into them. Personally, my family overuses the app to the point where it's not normal, and it's very weird. Life360 allows members of your circle to see your driving route, your speed, the times you were at places, and always where you are. The app in itself is great, when used correctly. May other people have problems with this issue, too. I think that Life360 should install a timer for people viewing other's locations while on the app. This will let parents look at the location for a reasonable amount of time, only when needed, or if something like Crash Protection goes off. It will block off how frequently that parents can view the location.

Date of experience: February 17, 2021

Thumbnail of user tyraw1
Florida
1 review
18 helpful votes
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August 28th, 2018

The app needs to be fixed ASAP. It's showing on my partners phone that I left the house at 3am and didn't return until an hour later. When in fact I was at home beside him. This app was causing a lot of trust issues within my relationship. Because how can a GPS app be wrong right. It took me coming here and reading the reviews for my partner to believe that this app is stupid $#*! hell. And other people have had the same experience. I would not recommend this at all..

Date of experience: August 28, 2018

Thumbnail of user casens
Missouri
1 review
3 helpful votes
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January 1st, 2017

I had used this app for my daughter since she's been hanging out with a lot of friends recently. She hasn't gone anywhere she's not suppose to be, but it seems that someone had hacked and was following my daughter around late at night in the parking lot. It started becoming a reoccurring problem and we didn't know what was happening, so we tried different things like deleting this app, that's when the problem stopped. I do not recommend this app to anyone if you care for your child's safety.

Date of experience: January 1, 2017

Thumbnail of user michaelt3537
Texas
1 review
1 helpful vote
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November 27th, 2022

I have had this app for about 4 months now and it's given me nothing but problems. I am 17 and on probation, I have a 7 pm curfew, and I can't leave home without my parents. This app was supposed to make my life easier, but it has done nothing but give the wrong location, randomly stop sharing my location, say I made a trip when I didn't. This app has made my life a living hell.

Service
Value
Quality

Date of experience: November 27, 2022

Thumbnail of user paulaa110
GB
2 reviews
20 helpful votes
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January 16th, 2020

I've been using this app for a while and it's always been really accurate but the other night in the middle of a bad storm it says I left my house at 1.30 in the morning and walked a 15 minute round trip via an unknown location! I didnt even leave my bed! This has now caused my boyfriend to think I'm up to something and I've no way of proving my innocence! I've emailed the 360 company twice now and had no response from them! This is so frustrating and causing huge problems in my relationship! Wish id never downloaded it!

Date of experience: January 16, 2020

Thumbnail of user melb79
Georgia
1 review
8 helpful votes
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March 30th, 2017

This site shows my husband in the woods at various times, when he is supposed to be at work. When I questioned him he sent photos to prove where he was. Recently it showed him in close proximity to a strip club at the time they close and had him there for almost 2 hours. After consulting a detective who was ready to start a full blown investigation I noticed it showed him near the club again at 11 in the morning. It didn't show him driving there just showed him near (each time). I called him and he was at work... either he is manipulating the app or its wrong. This needs to be fixed if its wrong or I foresee many marital problems arising from it. And of all locations to show a strip club! We got this to keep up with the kids and now its causing problems.

Date of experience: March 30, 2017

Thumbnail of user ac883
Florida
1 review
0 helpful votes
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October 8th, 2020

My family has used this app for several years. I raised 3 girls and it has definitely gave me a peace of mind knowing they are safe and where they tell me they are going. I don't use it to spy like some people think parents do. There are a lot of sick people in this world and if something were to happen to one of my family members I can trace where they have gone to. It has only glitched a hand full of times and certainly not enough over the years to give a bad review. Recently someone stole my sons phone and I was able to go straight to the location and get the phone back with this app. No crash detection does not work but I can track how fast my new drivers drive or slow. Which helps me guide them.

Date of experience: October 8, 2020

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#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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