Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.
The app Life360 works well. As a female who travels alone worldwide, the app makes it easy for my family to know exactly where I am. If something were to happen to me, there is a shot that I can be found. My teen has the app too. When his car broke down in the middle of the night, we were easily able to find him and help.
We do not use the app as a way to spy on each other but instead as a way to stay safe or help one another.
Products used:
The app.
Date of experience: January 27, 2021
Parents, do NOT download this app. If your kids are learning to drive and they get in an accident, Life360 will sell this information to insurance companies and your child's insurance will be higher than it should be. It also does not show the right location. You could be at work and it will say you're 30 minutes away or something. For me, when my mother goes to work, around the time she arrives at WORK, it says she's arrived at HOME and vice versa. It's honestly a very bad app. Don't Download It!
Date of experience: March 20, 2020
Got this app because I thought it would be good for safety. Then I found myself checking up on my bf of 2 years. Turns out it was showing him up in places in he claimed he was never in. Also, showed him he was turning his phone on and off. We have had numerous heated discussions regarding this and now I have a hard time trusting him. I love him and want to trust him! Guess this app is not a good one for us. Don't use this app because it gives unreliable information. Trying to get my $60 refunded. Julie
Date of experience: October 25, 2016
I think this is a horrible app because now parents think it's a good idea to force their kids to get it and spy on them. Build trust with your kids, this app invades your privacy too much and I'm sure having it would feel like you are being watched 24/7 which you basically are. It tracks your location at all times, how much time you're there and keeps it in your history so other (usually parents) can see everything you do.
Date of experience: March 12, 2020
This app worked well for several weeks, but now it's just berserk! It updates randomly (but not very frequently), and indicates impossible locations, like, in the middle of a road at midnight, when he's standing right in front of me in the kitchen! Right now, the app shows my son as being in our home - but he is at least 15 miles away. In addition, the app has not updated for 9 hours, so it's pretty worthless. I'm going to have to cancel it...
Date of experience: August 9, 2018
This app does not allow for teens to experience the freedom that they need to learn. While sharing locations could be a matter of safety, Life360 shares needless details about the activity of teens, and therefore, impedes on their privacy and liberty.
Date of experience: September 20, 2019
This app is great, my only problem is that it keeps sending me notifications of other members arriving and leaving a location when they are with me in the same room. This never happened when we first installed it but then it started to have glitches
Date of experience: January 19, 2020
I drive a lot for work and this app helped me feel more safe because I knew my boyfriend could track my whereabouts if needed. We had gotten the new driver report upgrade and after I had gotten home that day my boyfriend asked what I had been doing on my phone while driving... I told him nothing. I ignored some messages and adjusted my maps app. That's it. I even showed him my recent calls and texts. A few day later we decided to try it out while running an errand and I had done the same type of things I had done that day on my phone - Those actions didn't get recognized by the app. Talk about causing major trust issues here. It also doesn't show location properly and will say I stayed at a location longer than I did. This app just keeps getting worse.
Date of experience: September 11, 2017
Daniel F and Gary K said most of the problems I'm having. Me and my husband have it for safety reasons but also because I can get really paranoid. I noticed it would jump to a random location and notify me that he left and would take minutes to go back to where he actually is. Fix the app then maybe I'll come back.
Date of experience: March 18, 2021
This app was ok when I first installed but it has since went downhill and quickly! It has created many issued for my fiance and I when it says I am not at work all day while I am sitting at my desk doing my job. It has put his location between work and home many times a day making me wonder what was going on and creating issues. Also, we purchased the premium which is supposed to have so many "great" advantages such as Driver & Passenger Protection... What a joke, it never activates when leaving the house! Waste of money and altogether terrible app!
Date of experience: October 16, 2018
Being completely honest this app is more dangerous than you think. You think it will help know where your kid is nope kids leave there phones at home when they go out so you can't even get in touch with them and then you'll have no clue where they are it makes kids sneaky screw this app shut it down now
Date of experience: January 1, 2020
My teen showed that she was on the phone 7 times in one 15 minute ride... when she comes in I am ready to take those keys! But when I confront her about it she pulls her phone out & shows that she has it set for 'Do not disturb while driving', the phone detects motion & will not allow text or voice calls thru! I even checked the call log & could see the missed calls! Thats is not a useful app in my book!
Date of experience: April 26, 2018
We signed up when they allowed up to 5 locations without charge went in to replace them because of changes in our life. Of course this meant deleting one of our five to add a new location. Once it was deleted, another one could not be added in its place. No warning of this was provided at all. After thinking maybe we did something wrong, now we only have two locations. They knew this would happen and provided no information that it would. While I was thinking of getting a paid plan that thought is gone. This is a dirty way to do people imo. Beware. There is no transparency in their processes.
Date of experience: August 9, 2020
Doesn't work all the time. I keep turning my spouses phone to "always" so tracking should work. It does not. Keeps reverting to another setting. UNRELIABLE. Cant get any response from the company on how to solve issue. Onto another app.
Date of experience: August 13, 2020
Life360 is amazing. It saved me when I had a depressed teen who would leave school and I needed to know where she was. It allows you to see where your family is, how fast they are driving, and what time they got to their destination. The low rating is 100% because of teens trying to get it removed from the app store.
Date of experience: March 25, 2020
Tried this on our iPhone 6's. This app is hit and miss... it often doesn't respond (states in banner to check connection, when connection is fine). It also says my daughters phone is somewhere its not. I know this because myself or my wife are with her and it locates her miles away somewhere she has never been. When it does work, it's not up to date, but may often be hours behind. Definitely needs more work
Date of experience: March 10, 2015
I had a parent thinking I drove 87 with her kid in car and I had cruise set at 70 for the whole 5 miles driven. This app has caused problems between us because they believe I went that fast at one time. Never got over 70. Y'all need to fix this damn app it's a trouble maker app! I don't have app never had but got pics saying I was speeding! Fix your damn app or delete it
Date of experience: December 20, 2018
I purchased the upgrade and cancelled it within the 7 days required of them. Now, a year later, Google charged my credit card for a "subscription renewal" which I NEVER authorized. It's a mess and Life360 is not refunding the amount. They are not an honest company; don't be duped by their "Family" facade.
Date of experience: August 29, 2019
Nightmare this app is gonna cause me a divorce it says I leave in middle of night when I don't. It says I visited an address over 100 times never been to that address my wife thinks that's my girlfriend's house. My wife got app I agreed because she thought I was having an affair so since I have nothing to hide I agreed and it's caused major problems almost like something out of twilight zone. I tried contacting customer service no phone number it's like pandora you can never talk to anyone because of this app my wife is convinced I'm having an affair. It also says phone usage when I never touched my phone she thinks I'm erasing messages. Don't get life 360 it's caused alot of problems for me it don't have any customer service.
Date of experience: January 13, 2021
My foster mom tracks my phone, today it says I was off some road for about ten minutes while I was at school but didn't have any more information other than "off blank road" This app it annoying and makes more problems for me. Trust issues have been cause by it. Get it together!
Date of experience: March 31, 2017
This app saved my daughter and her friends when they were in a terrible wreck. As soon as they crashed I received a text that she had been in a collision. It gave her exact location so I was able to make it there quickly. Any parent would benefit from downloading this app. I give it 5 stars and I have encouraged so many families to create circles for their loved ones
Date of experience: November 7, 2020
Like others below, according to the app, it put me far away from my actual location. It caused an unneeded argument at home and like others we are guilty of lying about a location until we can prove otherwise, essentially proving that the app is flawed. I have messaged the company several times with no response. Of course, there is no phone number. If the ceo is reading this, please respond to my texts. Hopefully these messages go viral and puts your company out of business. If someone at google is reading this, the concept is a good one, please do this yourself and put life360 out of business
Date of experience: December 22, 2017
Had to contact my son to see why he left for an hour to go to some house close by And then return back to school to find out that he never left it all has to be signed out... This can cause a major issue in a family if it's not taken care of please please please help me whoever invented this, get these bugs out
Date of experience: August 1, 2018
Life360 USED to be a great app. Lately, family members can no longer connect and the locations are all over the place. Accuracy is usually no better than within a kilometre. Or map shows I'm at work, but app says I'm near an address blocks away! You'd think I was spending my nights at someone's house instead of at work! My daughter is in school, but the app suddenly shows her kilometres away and moving, then suddenly back at school. If you want family members to wonder if you're cheating on them or skipping school, then this is the app for you!
Date of experience: September 4, 2019
This app has been wonderful for our family. There are obviously some kids that don't like it (as is evident by the pretty humorous tantrums being thrown in the comments here). If your kids are well behaved and for the most part trustworthy, then they will probably like this app too. If they like to sneak around and don't want their parents to know their whereabouts, then they probably won't like the app. This is a huge compliment to Life360! To those that complain about battery life, the app needs GPS to determine your location, and GPS radios typically require a significant amount of power, especially if you use drive detection mode. Your complaint about this would more accurately be directed toward the phone manufacturer. This app can't do its job without GPS location updates.
Date of experience: July 23, 2018
#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.