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LifeStorage Reviews Summary
The company's reputation is significantly marred by numerous complaints regarding poor facility conditions and inadequate customer service. Customers frequently mention issues such as unclean environments, malfunctioning equipment, and rising rental costs, which contribute to a sense of dissatisfaction and frustration. Additionally, reports of unprofessional behavior from staff highlight a concerning lack of effective communication and support. While there may be occasional positive experiences, the overwhelming sentiment indicates a need for substantial improvements in both facility maintenance and customer interaction to enhance overall satisfaction and trust in the company's services.
This summary is generated by AI, based on text from customer reviews
I received a call from the store manager telling me that the trash cans outside the life storage place aren't really trash cans and to come back and take the trash that I left in there. Instead of letting me know in a normal, calm way, she gave me a big attitude and was yelling at me over the phone. I have never been so insulted as I was tonight. I finished the phone call in tears. Her name is Ebe and she is a horrible employee. I will be filing an official complaint against her.
Dirty floors, doors that don't work, emergency lights that don't operate, missing fire extinguisher (on the first floor), no electric outlets in hallways, locked bathrooms, rent that starts out low (to get you in) and then increases rapidly, discrimination and eviction for customers who complain about these lousy conditions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members