Light in the box

Beware. I ordered a hat for a wedding. It arrived in such a small box it came out square and unusable. I asked for a return only to be offered 70% and to keep it. It's only fit for the bin. I then was told to potentially get a refund in four weeks I had to pay up to $40 to send it to Hong Kong and they would check it and potentially refund What's the betting they lose it in the post

When they first started they would take images from high end catalogues and advertise them as their own. I've ordered from them a few times recently and three out of four items have been thrown in the garbage. One item smelled so bad I couldn't get rid of it fast enough. Looked nothing like the photo. Two hair items were totally different from advertised and quality was so bad I could never wear them in public. What can we do? They won't give you a full refund or even try to help. As consumers, we're at a total disadvantage and this company is stealing from us. This company should be shut down immediately. I paid mainly by PayPal. Money is taken out immediately!

If you order a dress or any clothing they will not allow you to return it. They told me it was one of a kind made specialy for me so they cant take it back. It was not specified that i cannot return it. Beware you buy it you keep it. Good luck if you want to return it.

Do not use this company. The returns policy is downright misleading. Items have to be returned to Asian warehouse at a cost of up to 40 dollars. Their advice...don't bother, accept a 10 % discount on a further order

I was extremely disappointed with the purchase that I made.

After searching and believing this company had beautiful clothing, I ordered a long sleeved blue and white top.

My purchase arrived quickly and when I opened the package I was so disappointed.
It was poorly made from a cheap polyester and the blue was a much faded version of what I had seen online.

The top has a criss-cross feature at the front and it was very poorly constructed, with bits and pieces of threads hanging off which hadn't been trimmed.
It does not sit neatly.

As a seamstress I was appalled 😳.
I had paid $47 Australian dollars for this rag. It must have cost them $3 to make.
When I looked at the returns policy it was very detailed and almost incomprehensible. I was unable to return it.

To sum up, I believe the photographic images have been heavily photoshopped.
Even at a glance, the models are very "tanned" and colourful and all the clothing has had colours enhanced. The colours are not 'real'. They are fake.

It is a fake website. Don't believe what you see.

BRICKBATS to you ' light in the box'
You website is deceptive and captures attention through deceptive means.

DO NOT WASTE YOUR TIME AND MONEY buying from this fake company!

Tried to get a submit ticket to return an item but cannot find where on their web site. This compay is awful and more so to return or exchange an item. Hours I spent on the computer trying to have my bolero changed or returned. Size was too big. I never order an xl I am a small person. Hate how I spent house trying to no avail, This company is a BIG RIP OFF. Don't ever order from them.

Why so many anti left & pro right political items? I'd like to see some orange monster shirts with the big shaggy combover.

Clothing received from this company is at least 4 sizes smaller than normal sizing and not even close to fitting, and looks nothing like site pictures. Customer service tries to get you to keep the goods and on sell them rather than return them, or tries to force you to pay for very expensive returns of incorrect sent sized products which it seems like is their intention. Worse online shopping experience ever.

I ordered two swimsuits using their size guide they were far to small wanted to return. It was virtually impossible even though I followed instructions. Ended up writing negative feedback received an email to follow link to customer services. I clicked on the link it then said my search returned no results. Absolute wind up left with two useless swimsuits and cannot return. Be warned.

We bought a lamp from this company and when it arrived it was broken. We have now during 3 months, +30 e-mails, +20 photos and films tried to return the broken lamp. They constantly ask for pictures and reply with excuses that "according to supplier." "you can get 20% back"... it all a hassle you don't want!

I ordered 6 items and they are all poor quality. The return policy is not just difficult but it is misleading. There is no return address or process details on line and the details are not provided when requested. The customer service is so poor and I am waiting for my partial refund rather than dealing with expensive return post and delays. Be aware the product reviews on their website are fake!

Sizing is ridiculous. Used sizing guide provided when ordering - checking size of each article I ordered - some using the guide were M, L, XL for my bust measurement. Received the order - nothing fits. I've spent $313.12 AUD on rubbish. Apart from the lack of fit, the material is awful (non breathable polyester - so hot) and feels cheap. The clothing doesn't even look like it does on the website. Can't find out how to contact customer service by email to chat about it. Will never shop there again.

I received my item yesterday which is totally different from what I ordered. Very disappointed it's cheap looking, flimsy, nothing like the picture and certainly not worth the money. Be careful when using this company, I never will again

I have been ordering from the company for a while now, the products are very well made, the sizes are spot on good quality material used great customer service, and you can earn nice points toward future purchases.

I placed an order over a month and a half ago and there is no sign of it. The package was said to be going to arrive in 5 days. When I asked when my package would be delivered they did not estimate any time but said 'rest assured it will be delivered soon' and that they would check where it was. Next time I look at their website it says package delivered - it was not delivered - and shows my case as closed. Have sent another complaint. Have not heard back yet. I will definitely never use this corrupt company again. I would have only risked less than $40-$50 had I known what a scam this is but my husband has bought a couple of times from here successfully so I thought it might be ok. If I could put 0 or minus stars I would.

Whilst unhappy with the initial response to my refund request, I have to say that they have now reacted in a proper commercial manner.
Light in the Box are obviously concerned about their image which is good. From this experience I would buy from them again.

Beware! Scam!
Absolute shame that I placed an order on June 10,2023 and its already July 15 and I have not received my order of 1 painting. They promised me delivery in 3 - 5 working days and today its a month and a half with zero response from them. All they have to say is that they will check with their local courier and revert. Their local courier company is non existent as I have tried calling and emailing them several times with zero response!
100% scam! Beware!

Ordered chair covers for dining room chairs, paid £30 for 3 plus £9.50 delivery. Supposed to be velvet, they arrived after 3 weeks and where a flimsy stretch material. They didn't fit and looked awful. I decided to return them. The cost to return to China as they instructed was over £21 and that didn't include the packaging cost. You can say they don't accept returns as it is hardly worth going to the trouble. They do have a depot in the UK but do not allow you to return goods there Buyer beware no returns

I bought some solar lights and they lasted 6 months before failing. Out of 12 lights 8 failed within a week of hitting the six month mark. Save your money.

I am no longer going to use this site.
I have ordered 4 more items
So far one fits.! All look great.
The others are too small but also vary greatly.
5xl mens jacket arrives labelled as women's coat wouldn't fit a teenager.

Ordered 2 ladies blouses rose colored. The image looked brighter than it was. The material very cheap n flimsy. Very much lower class bargain store material. I didn't remember the name n the return address was not the name of the website Light in the box. I will never order again from this clearly cheap product and a place obviously needed to be avoided. I think the price was around $20.00 and probably worth about $2.00 if that. Looks good but what a disappointment. Don't be fooled. AWUFL.

I purchased a dress on this site and when it arrived in 9 days from order I opened it and to my surprise it was the worst quality product I've ever ordered. The return required me to send all the way back to China (on my dime) rather than to where it came from. The other option was to keep it for 10% refund or 20% another dress! Hahahaha what a joke, what a scam. Don't buy!

After posting this review the company reached out and apologized for their product quality and refunded my money. I appreciated both the follow up and the refund. I'm disappointed I had to take it public to get a response. I strongly feel the site should change their return policy and update the guidance on their site. The personal response and apology brings their rating up a notch.

I ordered off this site. And did not receive confirmation of my order. For some unknown reason I could not get into my account?
I contacted customer service and they pot me through to a third party agent that I had to pay for, to resolve my issues!.
I have contacted my bank and they are looking into this!
Do not order from them!