Light in the box

I am no longer going to use this site.
I have ordered 4 more items
So far one fits.! All look great.
The others are too small but also vary greatly.
5xl mens jacket arrives labelled as women's coat wouldn't fit a teenager.

Ordered 2 ladies blouses rose colored. The image looked brighter than it was. The material very cheap n flimsy. Very much lower class bargain store material. I didn't remember the name n the return address was not the name of the website Light in the box. I will never order again from this clearly cheap product and a place obviously needed to be avoided. I think the price was around $20.00 and probably worth about $2.00 if that. Looks good but what a disappointment. Don't be fooled. AWUFL.

I ordered off this site. And did not receive confirmation of my order. For some unknown reason I could not get into my account?
I contacted customer service and they pot me through to a third party agent that I had to pay for, to resolve my issues!.
I have contacted my bank and they are looking into this!
Do not order from them!

I bout and pair of jeans and a pair of boots recently. Neither item was anywhere near that which was advertised. Look at the attached image. It's mostly junk. I won't even bother trying them on.

I ordered 1 lenovo ht 38 bluetooth head set on 26th may 2023.but this product not delivered me. Again and again I send mail their email id.They say to check with the local courier center there.light in the box not provide local tracking number. Then how to conduct enquiry.if they are, the paymet wil not be returned. They have no responsibility.Let them grow.

Update: on March 13! I am so glad I am so-done with this Fake Company! All the items I got were of Such Bad Quality! And I ordered Ten items! That cost me over 90$ for my Two Orders! And almost 30 for the shipping!- it was ridiculous!+ Not even Worth it! So I demanded a Full refund for What I paid for! And I'm happy to say I got my money back for the Shipping! And I finally got my money back for my orders too! But it was Most of it Not all of It! I wanted 96$ back! Instead I got 66! But I still got my money! So Never again will I deal with Them! It was one of the worst experiences I ever went through! So Beware of this Foreign Biz! Take my word for it! Never order from Light in the Box! And don't believe their Title! Nothing Lights up! Their ads and Name: Nothing But lies! And the only good thing I got out of this!- is a REFUND! Goodbye fraud!- SeeYA!

So I ordered clothes from light in the box went to leave a review and I guess because it was a 1 star review I wasn't aloud to leave said review...not impressed at all with this company I would recommend staying away from them.

Rubbish firm I paid for Jacket but never received It. Will never use this firm again. No communication from the firm via email

An update on my previous reviews on this company. STILL NO REFUND and they have closed my complaint. DO NOT TRUST THEM, THEY ARE JUST OUT TO TAKE YOUR MONEY.

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Order Date Order Number Order Total Order Status Action
October 19,**************610 £ 33.53 Shipped
October 20,2020

Goods never arrived!

I bought a heart mosaic which is just a plastic mold with cheap bits glued on! One bit was already off when I got it and it had no rope to hang it! $35 for this crap? SO dissatisfied!

I I told the customer service agent that helped me that I would change my review but that I would still be honest. Customer service when they did respond did try their best to help me. They are doing their best for what they are working with. As far as their distance. I love my shorts. Appreciate the effort. I ordered my stuff on April 22nd for Mother's Day and it got here today the 19th of May. Please allow time for processing delays and shipping

I purchased $115.00 of clothing fron lightintheboxlimited 6+items, 4 were totally the wrong size, adult sizes ordered maybe would have fit a 10 year old. I paid $39.00 for a nice looking cargo shorts they advertised but I received a cheap pair they sell for less than $10 dollars on their site. I wasn't even able to make any reliable contact with customer service, spent hours trying before I finally gave up. Very very disappointed!
2RK*******UJ*******H (transaction ID)
Litb********************* (invoice)

The item was posted and received in quick time... especially considering these times.
The Faucet nozzle performed completely to all advertised expectations.

The arms which hold the phone are not adjustable and IPhone therefore will not fit. This item is pure junk. Return policy does not cover shipping. I am stuck with this worthless thing.

Do not deal with this company. I bought a $159 Led tap that never worked. Under there tap and bathroom item policy, they wont exchange or refund my money. They are obviously not working under Australian consumer laws or i would have my money back or exchange. My advise would be to shop at ALIBABA the same items are cheaper. If you pay by Alibabas trade agreement you wont lose any money. Too many chineeese companies are allowed to get away with this. Ive found them really dishonest,and they never appologise for anything, its always your fault. I made a mistake on Alibaba of not paying with the trade agreement and lost $2000 on an engine block i never received. So it may look like a bargain on LIGHT IN THE BOX But if they are selling faulty goods youve done your money. BE WARNED

It's been eight days now that I'm trying to track my package, when I ordered it was showing that the delivery takes 4 to 7 days, now it's day eight and of course the tracking info is not updated and still haven't received my package, my order number is YBEAI*******158YQ, I absolutely do not recommend this website, I ordered before from similar websites but they are at least reliable when it comes to shipping time and tracking, if I get my item I will post an update here!

Ordered 6 items. Quality of material is not good. Will be keeping 1. Have requested to return. They have offered for me to donate the items and get full refund.

MAKING A RETURN IS VIRTUALLY IMPOSSIBLE. YOU ARE CHATTING WITH ROBOT AND NO NUMBER TO CALL. DO NOT BUY ANYTHING FROM THIS COMPANY, YOU WILL NOT BE ABLE TO RETURN. THEY JUST KEEP RUNNING YOU AROUND IN CIRCLES

Bought a coat from here. Coat was way too small. Sent it back for refund never got my refund. Worst company to deal with. Sizing is incorrect. Will never buy from there again

Ordered 5 pairs of cargo shorts, 3 identical, 2 different. Given the option to pay for express delivery 4-7 days or go with standard 7-10 days. I opted for 7-10 days $41.79 (4-7 was over $50) as soon as I clicked pay and the transaction was complete, I received a notice saying all orders are delayed due to transport issues. I couldn't track my order, didn't mind so much, it'll get here when it gets here were my thoughts. My order arrived in 15 business days, the 3 identical shorts that were all labelled 34" were not the same, 1 was too small the other 2 were so big a belt couldn't even fix it. The other 2 were the same, 1 too small the other too big. I was very disappointed with the quality but figured, you get what you pay for. (wasn't good). I immediately sent a return or exchange email. The response was UNBELIEVABLE! I was advised that shipping would be as much or half of the order so I should keep the items. The order comes form China and due to the pandemic we have closed our overseas factories. Offered what I'm guessing are the 3 standard options. A, keep items and accept 20% credit. B, keep items and get 10% refund. C, return items and get a full refund of purchase price, could take 20-30 days. They went on to tell me that I should have checked the measurements against the sizing chart, as each country is different. How do you have the identical shorts labelled with the same sizes and they are clearly different. I emailed my option to get a full refund and haven't heard anything back. Will definitely not buy anything from them again.

Recently ordered and paid for 2 different HENLEY LONG SLEEVE SHIRTS

Recently ordered and paid for 2 different Henley long sleeve shirts, $50.00 each, and received 1 that I ordered and! Other not ordered that has short sleeves. LITB wants me to buy the one I dont want and I,m not sure happens to the one they owe me. Think twice before using this outfit, they are hit and miss, I'd look at an alternate supplier

The sizing of the dresses is RIDICULOUSLY SMALL, the initially tell you that you cannot return ANY of their dresses. Why would anyone buy 2 sizes of the EXACT SAME DRESS...to RETURN the one that doesn't fit~Well neither of them fit and they want to give me some stupid 20% "value" of the dresses or mail them to China where they tell you not to use a reputable shipping company, but only the Post Office and the address is seriously not legit! They STEAL YOUR MONEY!

I have an in item I would like to return. But the website is impossible to navigate. There was no return address in the package, and customer service have not responded to me.