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Light in the box has a rating of 1.6 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Light in the box most frequently mention customer service, and full refund problems. Light in the box ranks 722nd among Marketplace sites.
I have been ordering from the company for a while now, the products are very well made, the sizes are spot on good quality material used great customer service, and you can earn nice points toward future purchases.
Poor customer service. Very difficult company to deal with. Clothes look nothing like the depicted photos. I found it frustrating to deal with them.
Very poor quality, Taki and sizes does not match. When you want to return, they offer you a cupon for next purchases, but I DON'T WANT TO BUY FROM TEM ANY MORE! If you still want to buy it, do it through Amazon, so you can return it. EXTREMELLY DISSAPOINTED!
Products used:
Dresses
Order was completely wrong sizes and You're unable to return or get in touch with them to correct the problem. Total scam
Overall is a very good experience. Ready to accept and respond right away the e mail. Product is received on time.
An order of over $30:00 'attracted' a shipping cost of $34 + dollars. I cancelled order...and will go elsewhere now.
I used to buy from LIB for more than 7 years and it's amazing. They have lots of products and is trustworthy. I recommend it.
Don't shop with this company!
Scumbag steal my money
You will not be able to return exchange if clothes not fitting
No customer service at all. Too long to receive products. No way to contact them. Do not advise order
Products used:
None cos it took too long to arrive
Absolute Garbage! I ordered numerous items, some 2 out of 7 were somewhat acceptable. The rest of the items were not even close nor consistent to North American sizing? Labels inside the garments had no size label, but "chintzy" care labels. Every thing was made of cheap unbreathable polyester...absolute garbage and false to what the product description reads, nor did the size or fit meet their size chart guidelines. What I feel I got, was a made for order. The garments looked Iike they were sewn at the time they recieved my payment and then shoved In a package to ship to Canada. Oh, and would it surprise you that attempting to return and / or exchange is not easily done online. No customer service contact? Once you finally cut through the nonsense of the site...bonus credits and their strange lure of trying to confuse and distract you to buy more...you are then given the option to keep it and get a credit instead for your next purchase? Of course, it says that if you're not happy on the website, they will assume the return Shipping fees...but when if and when you finally get to the page to confirm return, they indicate that fees are your responsibility and should be sent back to their Asian warehouse at approximate cost of $20-40 CDN. Do they honestly think that I'm that stupid? I'm pretty sure they'll provide me with some phony address in China and claim they never got the products back? That's how this scam works. I'd be out for shipping costs and the products returned will never be refunded on my credit card. They'll probably re-sell them to the next sucker. I'm waiting for a reply return ticket for the items I recieved today. Nothing in my emails and it's been 3 hours.
Funny how these Scammers are so quick to respond when you place an order...but magically go silent when you're returning GARBAGE.
Easy ordering, reliable delivery, high product quality.
100% recommendation for seller. Thank you. Thank you.
Orders not received Chinese company no proper comeback Facebook needs to stop these companies advection their site
Customer service has been very helpful with my purchase. Nicely made product and a lot of choices to choose from..
Don't Order anything from this website. Legal scam and trashy cheap products...BASICALLY NOTHING good to say at all
DO NOT BUY FROM THIS COMPANY, I placed an order for $200, I never received an email to confirm and track shipping and I never received my order.
Products used:
Womens clothing
Hice un pedido de mascaras para el covid-19 y esta empresa no solo me mandó el producto a tiempo, sino que encima me hicieron un pequeño regalo y el precio era muy accesible.
El vebdedor muy amable y la empresa me ha tenido informada de todo el proceso de envío.
Muchas gracias, volveré a comprar.
Danke... lob tolle Ware,
Schneller freundlicher Support! Sollte es mal länger dauern (Lieferung) einfach beim Support melden, da wird sofort geholfen!
Ik raad het aan ook de serevice voor na verkoop is geweldig, ze zoeken een oplossing indien een probllem En draaien er niet veel doekjes rond
Il rubinetto ricevuto è esteticamente molto bello e funzionale. Con un lavandino in pietra o in marmo ci sta benissimo
Je commande depuis longtemp sur se site, je l'adore on trouve de tout pour pas cher et en plus il livre dans le monde entier, je recommande.
Ba quaidadeds produtos. Tive problemas com os serviços aduaneiros, que foram resolvidos com o pagamento de taxas aduaneiras.
Excelente empresa, tanto com relação aos produtos, quanto com relação aos prazos de entrega, além do site ser de fácil navegação.
é muito bom, cumpre prazos e produtos de primeira qualidade, tudo funcionando, e o pós venda e ainda melhor
Confiança de comprar na LightInTheBox, ótimos podutos, Apoio fazer Cliente Nos ajhuda Muito, local comunicativo e honesto, recomendo AOS compradoes. Obrigado
Très bon application.
Commande arrivé rapidement et conforme à la description.
Le suivi des commandes se fait facilement
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