Overview
LightUp has a rating of 4.8 stars from 686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.
Instant Feedback
It took me 3 days to place this order. Originally it would not ship because I was told shipping address and credit card address did not match. I wanted to use a credit card but had difficulty making it work. Then tried it again 2 days later and everything work fine. I'm not sure what is going on.
Great price, easy to order, good product, but arrived with some damage, I did not open the package right away, then I had to get it installed.I took the lamp apart and straightened out the metal as well as I could, but there is a dark spot in the lens. My concern is with the shippers not the product.
I order these bulbs for a meeting in our dimly lit conference room. They never arrived in time and once they did I found that they were too big to fit into the fixtures so I am now buying extension sockets to give me that extra inch I need to make them work. I think I needed PAR 30 bulbs.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was nice to get the 10% discount before the end of the month. It helps pay for shipping. Hopefully, we will be able to see well in our conference room again with these. Information about the bulbs was very helpful.
Have ordered lights from you twice both times part of my order has been damaged in shipment
Hi Jeromy, I am sorry for this experience with our company and understand your frustration. I have forwarded your review and order information to our Customer Service Team. They will make sure to follow up with you on your order.
Tried to exchange or return product. I needed a light that I could put a different color bulb in. Customer service would not help me just said they stand behind their refund and return policy. Expensive lesson ($600) learned on my part.
Dear Dissatisfiee, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordered 8 flat panel lights. Two were damaged in shipment due to a terribly crummy thin weak cardboard box - shipping damage was going to happen. One light just flashed on and off. Took 3 weeks and MANY phone calls to get replacements promised - meanwhile, the project just stopped. Then they said the product was discontinued. So I went on their website to look for substitutes and found they are still selling them. So, I ordered again. Two of those have cracked panels and one was used as evidenced by open knockouts and short wires in the junction box. Only time will tell if the product is any good. If you order plan on receiving battered goods that dont work - that way you wont be disappointed. Consider the warranty worthless, which is what the company is.
Placing the order was very easy, shipped replacement product right away, however, due to very poor packaging, received the products broken twice. Money was refunded, however, I did not get the product to complete my project after waiting for more than a month! Being an online store, one would expect their staff to know how to package a fragile item such as a thin glass tube, which is quite disappointing.
Dear Snehal, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very easy to review and purchase the product
Easy enough to order and use site. We'll see how I feel when the product arrives.
Okay, product got here undamaged within the projected time frame. It is what I ordered.
Tom,
Thank you for taking the time to leave us feedback and a review right away. We hope you enjoy your LED tubes once they arrive.
Quick shipping and product selection. This is what is important to me
Thank you for your 5-star review! We are glad you had a positive shopping experience with us and are enjoying the quality of our LumeGen brand.
Lights took very little time from order to delivery…excellent
Thank you for your business and taking the time to leave us a positive review!
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- New Stanton, Pennsylvania, United States
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Business History
Lightup operates from New Stanton, Pennsylvania along with its parent company, Online Stores, Inc. for the manufacturing and shipping of their goods provided. Lightup also uses a second location in Youngwood, Pennsylvania and a third facility in Sparks, Nevada to help in the shipping and facilitating their products to its customers on the west coast. The New Stanton location has 100k square foot warehouse that is used.
The site carries an abundance of options for its lighting products and is even home to Online Stores Inc. exclusive brand, LumeGen, available through lightup.com. Among the options for products on the site are grow lights, indoor and outdoor commercial lights, exit and emergency lights, high bays, recessed lighting and under cabinet light fixtures.
Lightup sells products from larger brands in the lighting industry such as Sylvania, GE Lighting, Euri Lighting, Keystone and Morris.
Lightup works with UL Solutions or UL, LLC, one of a number of safety organizations that is approved by the United States federal agency, the Occupational Safety and Health Administration to perform safety testing, as well as with Intertek, a British multinational company that focuses on product testing, assurance, inspection and certification for its products safety certifications.
Lightup also receives some its energy conservation qualifications from Energy Star, a U. S, Environmental Protection Agency and U.S. Department of Energy ran program and Design Lights Consortium (DLC). Design Lights Consortium is according to their website, "a non-profit organization with a mission to achieve energy optimization by enabling controllability with a focus on quality, people, and the environment."
Lightup does offer wholesale options to qualifying customers and has a blog designed to educate and inform its readers and customers on energy efficiency and products that can help achieve this and the reasons behind it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James - Indeed it is frustrating when things do not go as planned. We want to thank you for your business as we know you have many options for LED lighting.