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    Lily Ann Cabinets

Lily Ann Cabinets

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Overview

Lily Ann Cabinets has a rating of 4.7 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples, and great experience. Lily Ann Cabinets ranks 1st among Cabinets sites.

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Top Positive Review

“Third time customer and will continue coming back”

Tim O.
1/6/21

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

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Top Critical Review

“Poor quality and lack of customer support”

Autumn F.
1/14/24

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

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Reviews (1,269)

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customer service (88)
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John Z.
0 reviews
0 helpful votes
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July 22nd, 2018
Verified purchase

These are great cabinets. Sturdy and solid. The finish was great. The assembly instructions could use a bit more clarity, but it could be figured out without too much difficulty.

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Sandy T.
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March 16th, 2018
Verified purchase

Navigating the website is clear and easy. Wide selection of styles is nice. I'm looking forward to evaluating the samples for our kitchen renovation.

Fast delivery. Excellent quality samples.

Sandy

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DEB A.
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February 25th, 2016
Verified purchase

Was treated nasty rude buy your staff if I had been treated with respect I would of probably have purchased from you but since I was treated so bad I would rather spend more money and buy from another company.

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Linda Z.
0 reviews
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September 1st, 2015
Verified purchase

The website ordering is a little awkward. It took a while to figure out how to edit and get back from editing to the order page. Otherwise, we are very satisfied with our purchase.

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Alyssa D.
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January 9th, 2019
Verified purchase

Great prices, friendly and helpful customer service! The prices are good. The only thing that drove me crazy was the website. It was easy to navigate but extremely slow on any device I used.

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Sylvia V.
0 reviews
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July 21st, 2016
Verified purchase

I received my samples free of charge and support quick. Quality is great and looking forward to the remodel day on our new kitchen. Thank you lilyann cabinets

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marty k.
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June 5th, 2015
Verified purchase

Lennon is the bomb. Very, very helpful. He knew exactly what to do. Thank you. I didn't realize that RTA meant ready to assemble. But overall a nice put together cabinet.

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Scott B.
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August 18th, 2019
Verified purchase

These used to be a reasonable purchase option but with shipping and wait times are not rehabber friendly. You really should look into franchising to drop the massive shipping cost.

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Tom J.
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March 12th, 2018
Verified purchase

We've really appreciated both the quality and prices of lilyanncabinets. So far, we have used them to remodel 2 bathrooms and 1 kitchen and not been disappointed. Many thanks!

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David B.
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April 1st, 2019
Verified purchase

Johnny was a big help the whole way through this process, and we appreciated his expertise and patience with all of the adjustments and changes to our kitchen plan!

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Loretta S.
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December 9th, 2018
Verified purchase

It's my first time using your site. I just ordered samples. I would have liked an option to do side by side pictures of different styles of cabinet doors.

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Griffin Z.
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November 18th, 2018
Verified purchase

I had an issue with a face plate being damaged when I received my order. Customer support was fast and more than helpful. I will absolutely continue to use Lillyanne Cabinets as my business grows.

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Heidi F.
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March 13th, 2018
Verified purchase

We've used you before. I warn all not to try and put a pantry together alone. The joint was so tight that two of us had a hard time and we basically damaged the cabinet trying to put it together.

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Karen G.
0 reviews
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November 9th, 2015
Verified purchase

Just starting...eager to see samples of your cabinets!

Received the samples! We will certainly consider Lily Ann Cabinetry when we build our next spec house!

Thanks!

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John G.
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January 13th, 2020
Verified purchase

I haven't used the design service yet, so far impressed with your site so giving you the 5 star. Previous site I have been using was very poor with communication. Look forward to trying it soon.

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Christina O.
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December 6th, 2017
Verified purchase

We remodeled the kitchen 2 years ago, and I love it every single day. Today I'm ordering a cabinet for the island as we are now going to replace the floor.

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Kyeisha R.
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August 10th, 2015
Verified purchase

A little confusing when going from quote to cart but overall fairly simple to shop and place order. Had to get a little creative with payment as you can not split payment in one transaction.

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Laura M.
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May 3rd, 2018
Verified purchase

I appreciate the free samples. It helped us make a decision about the color and style. Looking forward to finally being able to purchase and put together!

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Andrew U.
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October 8th, 2017
Verified purchase

The cabinets look good and function well. Cabinets take a little longer than advertised to assemble, but otherwise no real complaints. Watch the videos on the website to help with assembly!

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Monica D.
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April 29th, 2015
Verified purchase

Great service from Lennon, the Sales Representative, when I placed the order. There were couple of things missing from the order, but your representatives ship them out to me right away.

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DLB M.
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September 8th, 2020
Verified purchase

My only issue with lily Anne cabinets is that the toe kick isn't finished and you have to order a toe kick piece to give it the finished look and to have just that piece shipped is outrageous so we will be buying an unfinished toe kick piece at a different hardware store and staining it with the extra stain we ordered. This is my second time orderOmg RTA cabinets but my first time with Lily Anne and my first set of cabinets had a finished toe kick

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Dana H.
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November 27th, 2020
Verified purchase

Everything on this site was so easy to understand. Even after I made a mistake on my order and had to call customer service to help me out, it was quick and easy to do and they helped me understand exactly how to correct it without having to redo my entire order.

However, if I had one complaint, though, it's that communication could be a little better. I had to repeatedly contact the company about our order, after the projected ship date, and while they were quick to respond back, I got a different answer every time and still no definite date to be shipped. I do understand about the effects COVID has had on every industry and tried to be patient and understanding because of this. When I finally got an answer and told our order was ready to be shipped, I was also told we would receive an email the day after shipping with tracking numbers and that didn't happen.

On a final note, I will say that our cabinets are absolutely beautiful and worth every single penny we spent. We have had so many compliments on our cabinets and even our contractor has said that these have the same quality of the higher end cabinets that people pay top dollar for. We are truly satisfied and will definitely order from them again when we do more renovations and will highly recommend them to anyone who asks where we got our cabinets.

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William A.
0 reviews
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March 26th, 2019
Verified purchase

Overall the product we're great, however, the instructions were a little confusing and incomplete, but, I managed to figure it out and put my cabinets together.

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Steven S.
0 reviews
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August 16th, 2020
Verified purchase

We wanted a base spice cabinet but could not find one that matched our cabinet color.
Our crown molding was damaged and two of our cabinets were the wrong color

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John S.
0 reviews
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May 3rd, 2019
Verified purchase

Only issue I have is that it was not clear that the toe kick needed to be ordered when purchasing online. As a result i needed to pay additional shipping.

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