Lily Ann Cabinets

My cabinets turned out well - even with the setbacks; however I could have had a much better experience overall. Given the quality of the product and service, I wouldn't recommend this company to others.

First time buying cabinets, not to mention online so very confusing at first between options, "how it works", etc. Bill helped us through the process which now seems slightly less complicated. Appreciate the support.

Miss-marked boxes caused confusion, directions are very vague at best, non-existent for random trim pieces as well as lazy susan (installed just by "figuring it out", and a cabinet piece was NOT dove tailed as it needed to be causing us to have to put a claim in and wait for a replacement part (which they sent right away).

Good quality cabinets and like most other comments or reviews, great way to save money if you're willing to deal with a little frustration here and there.

80% Positive. My original order had some minor mistakes. Getting those corrected has been arduous. Big thumbs up on the product though. Recommend if you're patient because the savings is significant over the box stores

Bill was super helpful. Everything looks great in terms of price, quality, and timeliness. You guys are awesome! If I had one complaint, I'd say the handles felt a little cheap for the price paid. Everything else is 5 stars all the way.

So happy that I found your site. Was really needing a 27" white shaker bathroom vanity and you are one of the few companies to have it reasonably priced. Thank you!**update, cabinets received and installed. Absolutely beautiful! Great quality, great price. So happy!

We paid for them to be put together. We were short some shelving hooks. Received correct amount of shelves, but unfortunately a few were wrong sizes. There was no damage and the delivery people were great and placed them in the house. Would buy from this Company again. We are very happy with our new kitchen.

Richard Westgate was very helpful. The only issue was non availability of range hood which would be able to install without having cabinets on both sides, maybe a filler is available for the one right side which will be open and exposed.

A little more time consuming than you'd think but SUPER high quality product. I did send my farm style sink to my sales rep to ensure fit before buying the cabinets and it ended up not fitting but...the cabinets are super nice.

Cabinets were a cinch to assemble. Neither my husband nor I had any trouble putting them together. We would recommend having a damp rag handy to wipe off the excess glue that sometimes would ooze out. All of the pre-cut parts fit together like a glove. We purchased two separate orders of bath vanities. Both orders arrived timely and complete with no damage. The price and quality can't be beat. We will be ordering our kitchen cabinets soon. Thanks Lily Ann for a great product. The cabinets are beautiful and we can't be happier!

Bill Decker has been awesome to work with.

My only recommendation is for anyone looking to install a farm sink do the research first. We had to change our plan after cabinets arrived and we started putting them together.

Other then experience has been very positive.

Clean looking website, and friendly staff. My email inquiry before placing the order went to the owner's son who was a great help. Only thing I would suggest is improving the search pages for product lines, like adding a cabinet width selector as a search criteria which would make it easier to find a wall cabinet for instance if you know you need 21" wide for example. Also. The word "Nickel" is spelled wrong in the cabinet pulls area... it says "Nickle"

Incredibly happy with the quality and price of cabinets. They are great! Customer service was also fantastic, quick to respond and answer any of my questions. Highly recommend and will be using them again.

So far everything has been great! We enjoyed working with Johnny. He was very helpful with suggestions, but not pushy at all.
One complaint we have is that we had to return a couple things and it took over a month to receive our money back for that.

This is my second kitchen I am remodeling with Lily Ann Cabinets, everyone said the kitchen in my previous home is what sold it so quickly. Great selection, simple ordering process. Can't wait to get started on this one.

Website was easy to use and the pictures and videos were helpful. Called customer service several times over multiple days to check on my order. It took perseverance to get a human. When I did, she answered all my questions concerning delivery. Freight delivery was missing part of the order, but CS quickly handled it. Very nice products!

Customer service was great. The salesman Johnny K. Did fantastic with answering all of my questions as well as following up with the purchase and the warranty department sent speedy replacements for the missing or damaged parts. The only downside is I question the long turn wear of the painted finish as it seems to scratch easily, they sent two differently designed cabinets with the same part number, the screws for the hardware were to short to go through the cabinets, and lastly my biggest issue is the written instructions are horrible! They said to watch the videos...which is a total joke when your trying to assemble a product which has drying glue and have to rewind two times just to make sure you did it correctly. Truthfully the cabinets are nice and I would purchase them again, however there were some hiccups.

So far, so good. I am a bit apprehensive after reading some of the complaint issues. **Update** Defective parts of the cabinets were replaced and in a timely fashion. I was generally happy with the entire process, with one exception.

My suggestion is better packaging by the shippers in the warehouse. When I received the order (the first time) it was very poorly wrapped and looked as if it had fallen off the truck or dock. Maybe photos of product once it was loaded and before it was unloaded at the customer would help alleviate some of these issues.

So far so good, shipping Co lost items and things were delayed. Did receive all cabinets but the job was done and missing a wall unit. The shipper forgot to give me the trim so I had to waste time going back to pick it up. Took too long to get my order from start to finish

I man who is no longer there, messed up a few measurement of my cabinets. I had to buy three extra cabinets. And eat the cost of another cabinet. The quality is wonderful the cabinets look beautiful. They were delivered in excellent time. When you send in your room measurement please double check to make sure they are sending you cabinets to that size.
Some of the doors were put on the wrong direction, but that was a simple fix. I would definitely order from them again.

Ordering went very smoothly and I was well informed about my order all the way through the process. I had one door with some small scratches and filed a claim. It was responded to very quickly. Will be ordering additional cabinets from Lily Ann when my current project is complete.

Like the site, the green Live Help Box keeps re-appearing even after closing it. It opens right over product descriptions and is VERY annoying. If I close it, then I don't need it. If I want online live help, then place the box in a smaller non-obstructive location. Also, when viewing products individually not all drawings are accurate and actual product photos would be more helpful since I can't see items "live". Thanks

Not all of the requested cabinets were in stock and they did not want to do separate shipments and we needed to get going on the project and would have been fine with two separate shipments. Otherwise the cabinets are very nice and well made. Directions could be clearer and not all cabinets had videos on how to put them together. One cabinet was a different shade of white but the company shipped another replacement cabinet and also sent replacements for items damaged in shipping. We would purchase again from this company.

Mine isn't really a valid comment. I only ordered samples. They arrived in a timely manner. I'm still evaluating them. I've read more reviews since I ordered, and I have to say that I am wavering about ordering online. No decision yet.

Everything arrived in good condition. I am currently in the middle of installing. So far, I have one cabinet door which was messed up when they routed the outer edge. I will file a warranty claim once I finish installing the rest of the cabinets.

A couple of the instruction sheets were a little misleading. Showed or implied dovetail fits where it was simple a groove, but overall, everything has gone together to my expectations.