Lily Ann Cabinets

The were a few quality control issues, screw counts in hardware bags, out of date instructions. The cabinet were designed very well and are very nice. They are easy to assemble and very sturdy. I will definitely purchase again when I am in the market for new cabinets.

Overall the shopping experience was good.

It would be useful to be able to filter search results to narrow the choices presented.

The cabinets themselves were well-built but I had to move the drawer faces up a little bit to use the built-in drawer pull cutouts. There was not enough room to fit your hand between the drawer and the cabinet door below it.

I received an additional freight bill for $120 because the driver brought the pallet 50 feet down the driveway with a pallet jack & put the cabinets just inside the garage door. It was considered an inside delivery. Ridiculous. The cabinets are being shipped to a residence. The driver wasn't asked to bring them in the house & never mentioned there would be an extra charge for moving then 50 feet from the curb. Guess I should have expected my wife & 5 month old granddaughter to move them from the curb.

We wish there were more assembly videos and guidelines. Also we are missing a cabinet. It wasn't ordered on the inventory, so it was overlooked by our design guy. I've tried to get a hold of him so we can order it, but have yet to hear back.

I have received my order for York Saddle kitchen cabinets. They appeared to arrive in good condition. Lennon Weast was excellent to work with and even corrected a mistake I had made after placing the order. (That was very much appreciated!)

So far I have been telling others of the good price, quality, and service.

Keep up that great work!

I am happy with everything except the assembly instructions. Some cabinets had none and even some of the online instructions had different hardware than what I have. I still haven't figured out how my lazy Susan doors get attached.

Some images are black and white drawings, which is ok. The site is really really slow to refresh or go page to page

I wanted to pick up the units but they were shipped anyways. I could have saved over$400. Total bummer.

The only complaint I have is that the directions are terrible and should be updated. After you figure them out and put together one or two it is a breeze. Great product, just someone please rewrite the directions in English and update the drawings. This is your weakest link to a great product and service.

The experience was positive. Currently working on designing another project. However, we ordered cabinets and had them assembled at the factory. The packaging, when arrived, was flimsy and the cabinets were not well protected. Other than that, the cabinets are well made, attractive and my designer listened to my needs and designed a great kitchen.

Zain was wonderful! He worked with me through all of my questions and changes with a professional, understanding attitude. He encouraged all questions and answered each promptly. Thank you for a great experience. I am looking forward to my beautiful new cabinets! The delivery company that was used again told me that the product was out for delivery and my husband waited all day for them to come only to find that they were never on the truck at all. So, again, we had to wait an extra day to receive our products. The cabinets, hardware and service from Lily Ann Cabinets are WONDERFUL!

These cabinets are top of the line for a price that is affordable, and remarkable considering the quality. We had no problems assembling the units although a few details are missing in the instructions.
I was going to build my own cabinets in my shop. My old cabinets were built by me 30 years ago. Now that I have purchased and installed these, I am very happy I did not attempt to build my own, specially that I am now 30 years older.

Phone calls often go to voice mail and no return calls. Once I do get someone, they are always polite and quick to find an answer.

We received three different profiles of the light rail molding. Called on 5 different days and spoke to 5 different people ( one was supposedly the manager) and was promised 3 times, that the order would be corrected, and matching molding would be delivered. Six weeks later, I spoke to Johnny K, explained the situation, and we finally received them. Also spoke to Lindsey and she tried to get this resolved as well.

The quality of the cabinets are what we wanted but to get problems resolved, make sure and ask for Lindsey or Johnny K!

Lily Ann Cabinets has been just great with our many orders over the past year and a half. Kiel, here in Largo, Florida does a fantastic job taking care of all of our orders and assemblies! We especially like the fact that our trim packages are individually bubble wrapped and encased in plastic bags to prevent damage in transit. We expect to do many more kitchens and baths with Lily Ann. Sally Fretwell

Asked for 3D design service. Got a list of cabinets with no explanation or design.
Customer service provided little help. Would have been beneficial if they actually told me what was happening rather than telling me the order was at the warehouse. Turns out the holdup was having to paint a couple of cabinets which by the way came out equal to the other factory painted ones. Would have really helped to understand the delay

The initial payed in full order was delayed two months. It was very difficult to find the correct wall filler as well. I was sent an overlay wall filler. The site was difficult for a novice. Won't try to do this type of ordering on line again.

Lennon was an excellent sales rep. He changed our layout multiple times until it was just right for our new house. There were, however, a few delivery problems. We received (2) of the wrong color cabinets and all of the boxes were labeled Charelston, instead of Bristol. The cabinets ended up being Bristol (what we ordered) but it was very confusing.

Richard was extremely helpful! However, when I received my cabinets the crown molding he sent out (that I questioned him about) didn't work because of out ceiling height. He sent a crown molding that needed installed from the top and not the front. Our touch up kit was completely dried up and no paint in the marker. I left a message but nothing was offered for the molding mistake or the repair kit. Had he made that up to us by crediting or sending us the right molding and a new touch up kit, I would have rated them 5 stars!

I am satisfied with the cabinets themselves, although there were definite hiccups with the assembly process, and lack of accurate instructions and hardware. The wrong hinges were shipped for the lazy susan cabinet, it was misrepresented to have a shelf if you chose not to purchase the additional lazy susan, which was not included, and the screws included in the hardware kits were different every time we opened a new bag of hardware. I am a general contractor, so these issues were not insurmountable, but did slow down installation and detracted from the great service I had received up to this point. I would buy again, but with expectations lowered as to what will be received and allow for extra assembly time, which I hadn't factored in on the last install. Thanks

Great experience. We ordered the cabinets and they were delivered within a week. The freight company made sure to have a truck with a lift gate. They called me to let me know I was the next stop. I left work, got home opened the garage and the driver placed it where i wanted. Great company, great price good quality.

In the quote tool, I find that it often doubles the quantities for my list of items. This probably happened just about every time I went in to look at my quote and or modify it. It was annoying to have to go through and modify the quantity almost every time, some sort of glitch in the software, but could use your attention. Thanks, John.

Awesome! Bill was awesome in responding to my inquiries. At this point we are just getting samples until we get into our new house and can make more accurate measurements, hopefully mid-February and we are excited to give you our business!

Loved designing my new kitchen with this company, the website is so user friendly! My cabinets were delivered well within the time frame I was given at the beginning of the process, and they worked with my husband to schedule a time that worked for us to take delivery. We had gotten quotes for new cabinets from several large home improvement stores that were upwards of $10,000, we spent less than half of that with LilyAnn Cabinets. And the best part...my new cabinets are gorgeous!

Excellent. I have made a lot of revisions and your people have been helpful every step of the way.
Start to finish, a great experience.
The only thing I would change if I could is the inability to have any sort of say upon the arrival of the materials to my house.
The delivery driver was courteous and helpful in loading the pallet into my garage, too!

I love the cabinets. They were easy to assemble. The only complaint I have is that when I tried to order another add-on cabinet they wouldn't grant me free shipping. I thought maybe since a large order was placed they would be so kind to offer me free shipping on an almost $800 cabinet. I would recommend them but be sure you order everything you need or shipping will be very expensive for the things you might forget like stain, side panels, or extra cabinets!