Lily Ann Cabinets

You have beautiful cabinets. Wish you had a few more sizes though. I had to order my cabinets elsewhere because I needed one cabinet in which it's size was not offered. I would have rather ordered from you. Thank you for you the free sample, it was exactly what I wanted.

I first ordered cabinets from another website. I was missing a cabinet and not able to get it from the previous place because they had discontinued that style. I found the same one on Lily Ann and for less! The website was much easier to navigate also. Thank you Lily Ann!

I ordered cabinets pre-assembled for a kitchen remodel project in preparation to selling my home. The quality of the cabinets received was outstanding and well beyond higher priced cabinets I reviewed prior to my order. Initially I ordered just the kitchen cabinets; however was impressed enough that I expanded the order to include the dining room and bathrooms.

I will order from Lily Ann Cabinets again.

Overall we are very happy with our cabinets. We had a couple of issues that were resolved very quickly. After installing cabinets we have found that there were several drawer slides that the screws had come out of during transport. Found screws to be stripped out. We also have two drawer fronts that were loose but it was an easy fix to install screws from the rear to hold front on.

I originally purchased painted cabinets in 2011 for my old house for my kitchen and pantry remodel. They were wonderful and held up perfectly through the time I sold in 2019. Now in my newly constructed home, I am disappointed with my new cabinets from Echelon and will be adding and/or replacing my cabinets. I returned to Lilyann looking for cabinets but the WEBSITE is very difficult to maneuver. It is so slow that I now give up and am looking for other cabinet manufacturers. I hope Lilyann fixes the website problem very soon because I am ready to give up altogether. As to the quality of the cabinets in 2011- they were high quality in my opinion, very durable (painted) and held up through a family of knocking, dinging, slamming and dirty finger prints. They cleaned up very well! Very few if any dings resulted from regular wear. I hope they continue to have a good product. I would like to recommend that Lilyann provides the dimensions of the stiles and rails, and provides a door replacement option for potential refacement of existing cabinets and glass door options (even if the customer provides the glass).

The cabinet quality is great. I would buy them again, however, I would give myself ample time. It took about two months to get my complete order. The first shipment was missing two cabinets. One of the cabinets in that shipment was also broken. Originally, when purchasing, we was trying to decide between two styles. The one style had some cabinets on backorder and the other style that we ordered did not (I ordered it for the reason nothing was on backorder). Come to find out their website is not in real time, so two of my cabinets were really on backorder. The ladies at Lily Ann were very helpful, and I understand there isn't much they could do, but their website really needs to be fixed!

We have been buying kitchen cabinets from Lily Ann for our flip houses for several years. Good prices and good quality cabinets always. Bill Decker does a great job of kitchen planning as well, and responds quickly to our questions and concerns. We continue to recommend Lily Ann to neighbors and friends looking to renovate their kitchens.

Extremely easy to order cabinets. Their customer service has not been good. I have been trying to get an additional shelf for my wall pantry and customer service has not gotten back to me. Very disappointed. I left two messages but no response.

*******803 Great website I received my product in good condition, and in a timely manner. I also spoke to a representative and he helped me a lot with the configuration for my bath cabinets. I will order again from them.

Completely satisfied with the whole process and cabinets received.
Went together well and receiving lots of compliments from designers, real estate agents, and owners for the look of the kitchen. Home is now on market for $550,000.

Everything has been great, including Chuck. The only inconvenience is the setup of the website with all the cabinets listed in a very obscure way. It would be great to have a drop down with the different sizes and or grouping the types/sizes of cabinets for easier viewing and selecting.

Totally happy just gave the 3d design low because I never saw anything in 3d, maybe it was me or it just was really communicated well to me in how to look at it. Heidi was awesome as my designer she was prompt in getting back and answered all my question thoroughly.

The trim pieces were dented from shipping. Items should have been packaged better, all trim pieces were put in a plastic bag and shipped on the same pallet as the boxed cabinet. Both showed up road hard, cabinet was ok because it was packaged better.

We purchased five base drawer cabinets (2-15 inch and 3-21 inch) and one 24 inch sink base cabinet for our master bath remodel. The quality and construction are terrific and the cabinets are beautiful. Our only disappointments (and these are VERY minor) 1) the usable drawer space is somewhat narrow and 2) while they are listed as soft-close, the drawers don't close as easily as others we've had. However, perhaps time will 'loosen' up the soft-close feature.

Ordered 60" of bath cabinets, one 24" vanity and three 12" drawer units. The RTA design is nice and very sturdy. I didn't realize the drawer and doors were a MDF material. I would pay more $ for a hard wood of some type. Time will tell if they hold up to use. The soft closer hardware works...just a different touch than my kitchen cabinets I'm certain I'll get used to this over time. I did order a very expensive crayon and color pen ($22) to fix any nicks or dings.

Assembly was easy but the tongue and groove didn't always line up. Also, it doesn't seem like the sturdiest connection. However, all the cabinets are square and the support brackets sturdy them up. The only real issue that occured that when attaching the 'lock' to the drawer, it split the wood in one instance and we have not been able to repair that.

Overall, my experience with Lilyann Cabinets has been great. From the very top to the delivery I have been impressed with their commitment to customer satisfaction. Their commitment to their customer was made evident at every level through timely responses, lots of kind, courteous help and a delivery time that beat all my expectations. I look forward to doing business with them again and would recommend to anyone looking for cabinets that they explore the options Lilyann has in their search.

Thank You Lilyann staff, I appreciate your commitment to excellence.

This is my first time ordering cabinets I wish someone would just go over my quote and take my payment information over the phone I am very rarely in front of a computer and it's hard to do this on my phone

This has been an awesome experience. Great follow up and customer service. I would like to see the assembly instructions add more detail regarding the filler pieces, the kickboards, etc. The videos need to be updated as well to correlate with the assembly options now available. The videos were helpful to some degree.

I've only ordered sample mini doors thus far, so I can not comment on the product but navigating the Lily Ann Cabinet website has been simple with a lot product variety. Chris Liu, one of the sales representatives, has been most helpful and friendly!
The samples I received are very helpful in verifying the color and quality of the cabinets. We're very impressed with the samples' quality and finish.

Great experience and pricing! The customer service part was not the best, took 6 calls to finally get in touch with the guy in charge of replacements for damaged items. However once I got in contact I was able to get those items within 3 days, that was great!

Ryan has been incredibly helpful, patient and knowledgeable. A delight to work with! Our cabinets look amazing - as a trade professional I would recommend to anyone who wants a custom look and product!

Employees were too busy to respond-took all day to order. The shopping cart routinely doubled all items when editing a quote. I learned to empty the cart before I made changes.
Overall, even though the process was difficult, the price made the difference and I will order from them again. Next time I will order earlier to ensure a better experience.

Right at two months to receive cabinet order. Short one cabinet. Customer service experience excellent. Shipping taken away from one company in order to meet a better receive date. Missing cabinet shipped fast and no problems.