Lily Ann Cabinets

I can only say that I had a great experience. My sales consultant Lennon was very helpful and patient...even when i had to call a week after to say I had made a mistake with the height of the cabinets. He and others were able to resolve my problem even with my order in progress.

The price was great. The quality of workmanship appears exemplary. I chose the option to have Lily Ann to assemble prior to shipment and that too was done very well.

I have already been telling others about my positive experience.

I may have a few more cabinets to order from them in the future.

The only thing i would have liked better is a larger picture of the detail of the doors, as in edges and routing on the panel. But I was very happy with the order. The cabinet is beautiful, very good workmanship. Very high quality. Thank you!

No Problems so far,ordered the farmhouse sink and cabinet but the cabinet came with two different faces and we installed the wrong one, by the time we figured that there were two,packed separate it was to late to change.so we now have a useless sink.I wish we were told about the sink base had two different faces.

I worked with Johnny on the phone prior to placing my order. If there is any way to give him credit for the sale I would appreciate it. When my wife placed the online order, she did not know who I worked with.

Chuck greatly helped us think thru the cabinets and was responsive to our questions and changes. Hope the product is was good as the customer service!
The kitchen cabinets, the sink and the faucet are fantastic! We finally have them installed and they look great! All the neighbors are envious and want the same cabinets in their house. We purchased the Colorado White Shaker and they really brightened up our dark kitchen. Thanks for all the design assistance and the great quality cabinets.

Chuck was very patient with us. We changed things numerous times and he was very professional through it all. We finished the install this weekend. Everything fit exactly as Chuck had it in the design.

I did not use the 3 d services and it didnt give me an option otherwise. The website is not stellar - poor descriptions and pics of the parts (most were diagrams,not true pics ie crown molding choices).I only needed a few parts and cabinets and was a bit disappointed

LilyAnn Cabinets are really good quality and value. They shipped our order in 4 days and we received them a couple days later.

They were fairly easy to put together. The only negative thing I could think of was the paper directions were not very good. The directions only had diagrams and there were no words to reinforce the diagrams. I would suggest one to watch the videos on the website before you attempt to assemble the cabinets.

I am planning to purchase another kitchen from Lily Ann in the fall for our family condo.

Thank you LilyAnn.

Rich

As far as receiving my samples I was satisfied.

I will say that I placed an order in the summer of 2018 and was not satisfied at all with the delivery time on that. It was two weeks late. Also when I called in about it they took my information and no one ever returned my calls.

So give yourself plenty of time if ordering and don't count on it being there on time.

Great customer service and communication. On top of my order.
Order came quickly and well packaged.
Thank you very much.

Easy to use website and helpful payment plan! Only had one complaint and that was I switched out a backordered item and it took forever for you all to process, I had to call back 3-4 different times to make sure it was taken care of. But other than that I love the product!

Overall my experience with Lilyann Cabinets was very good. There were issues on the delivery side but it had nothing to do with Lilyann. However, when I contacted Lilyann, they acted on my behalf and issue with delivery company was resolved. I ordered the York Linen cabinets and received the entire order without damage. The cabinets look even better in person! Thank you.

Over the last four years we have ordered a number of cabinets for our classrooms at our school. They are nice and easy to put together and look great. Our experience with lilyanncabinets.com has been a good one. Customer service has been great.

Prices were great. Website was easy to navigate. I was consistently in to loop with communication via phone calls and emails. And the installation was smooth. I am happy with the overall experience and I would definitely use Lily Ann Cabinets again.

Not sure why but I had to call many times to get things corrected the way I wanted. I never received a call back. I would email or leave a message and did not get a response in a timely manner. When I did contact the company everyone was very friendly and helpful.

The last house I replaced my kitchen & bath cabinets, I did it using Kraftmaid cabinets, which was 9+ years ago. I got quotes for Kraftmaid cabinets for this house & pricing has tripled! After doing extensive research, I decided on Lily Anne cabinets. Quality is pretty good. Simplicity of assembly is straight forward. (I've never done RTA Cabinets before.) I absolutely DO NOT regret my decision to go with Lilyann cabinets! Watch the assembly videos on YouTube. They really are simple to put together & yet you still get quality all wood cabinets with all the features you'd expect from a premium cabinet company such as Kraftmaid or equal.

The 3-D service kept crashing. I also had trouble getting to the final shopping cart and had to re-do it like 4 times. Ordered cabinets and it took over 4 weeks to get them. I'm not sure if any of that was due to COVID but when I did get them, I had none of
My undermount glides. I contacted the company who told me to do a ticket which I did. I never heard back from anyone for 10 days. Finally I called and talked to the owner who got someone to call me to send me glides. So it's been almost 2 months since I ordered and still can't install my cabinets...nice solid cabinets for a good price, but either they are struggling to keep up or don't have good processes they follow to get the job done and help customers.

Customer Service is awesome. There was an issue with delivery but they made it right with kindness & great understanding.
The product is great for the price. Instructions were a little challenging, different styles had same instructions. I personally would recommend having help with assembling.

Used Chuck to help design, (free) Awesome! He was very patient & knew what I needed to complete the look.

Overall, I would recommend, especially if you are on a budget. Our situation was due to flood Harvey, this was not on our planned budget. We have had many compliments & they are not completed yet with the moulding & granite. I will send pics when completed.

When hearing prices people are paying for their restored cabinets I am VERY pleased for what we got.

Blessings & grateful for Lilyann Cabinets, they were a life saver.

Much sincerity,

Brenda Shannon-Muniz

I've made several purchases from Lily Ann and specifically Johnny Kountz over the past few years and I've never been disappointed. From the total quality of their product to the awesome customer service. These guys rock!

Shopping was good as is the web site. Just ordered samples and will decide on complete kitchen cabinets when samples arrive.

Just closed on the home improvement loan and will be placing order for entire kitchen cabinets next week.

It was easy enough to order based on a 10x10 kitchen package that you have available. Really helped being able to compare runs vs kitchen.
The quality is great, I did have to call customer service for a question about the items delivered. It was resolved quickly and it was just a different set of numbers on the box vs the invoice.

The order took twice as long to deliver as expected and one of the cabinets delivered was wrong. The delivery process was a nightmare. Sales rep was not responsive. Quality of cabinets it's good for price.

Everything was as I expected for the price. I did have some trouble with the freight company with my first order but the second order was great. My only complaint would be the screws used to put everything together could be better quality.

The assembly instructions were way to basic, needed more description. The assembly process left me concerned about how long the cabinets would last. I had to glue everything together to feel better about the assembly. The end product looks awesome, the concern is the quality.