• Lily Ann Cabinets

Lily Ann Cabinets

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Overview

Lily Ann Cabinets has a rating of 4.7 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples, and great experience. Lily Ann Cabinets ranks 1st among Cabinets sites.

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How would you rate Lily Ann Cabinets?
Top Positive Review

“Third time customer and will continue coming back”

Tim O.
1/6/21

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

Top Critical Review

“Poor quality and lack of customer support”

Autumn F.
1/14/24

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

Reviews (1,269)

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customer service (88)
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Jeanette P.
0 reviews
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November 7th, 2017
Verified purchase

The order process was great. There were several items not originally ordered that should have been. The extra freight was a disappointment but the total price was still great. I do have several items to return and will advise when that process is complete. I have already shared lilyanncabinets.com with several people and expect them to reach out soon! YRC was the freight company that was used and they took 2 extra days to deliver on BOTH orders. They are less than 5 miles from my home and was unable to deliver when they said they would. This is my biggest complaint. Lily Ann Cabinets provides great service and a quality product. If YRC would perform as well it would have been a near perfect experience.

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Adam S.
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June 3rd, 2019
Verified purchase

Some of the products arrived with some surface scratches, but I was told that I could just call Customer service and they would replace the cabinet doors. Other than that I was very satisfied with the product, price and delivery.

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Todd T.
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January 28th, 2018
Verified purchase

This was my second order from Lily Ann Cabinets. My first order was three years ago when we built the house. These cabinets were purchased to complete the Laundry room on the first floor, Kitchen and bath in the basement. The products seem better in quality than three years ago, which we loved back then. I would definitely purchase from them again. Had some quality issues from three years ago and were all handled professionally, and in a timely matter. No issues appear form this order. Don't be afraid to order RTA cabinets, you wont be disappointed.

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Taina P.
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August 30th, 2015
Verified purchase

I am very pleased with the shopping experience and the service. The expected shipping date was 7-14 business days but I got a call asking if I wanted it sooner, which I did, so I got my shipment sooner than expected which was wonderful!

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Nick T.
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October 23rd, 2015
Verified purchase

I was missing brackets for the drawer, I also bought crown molding and it didn't fit in my house. They refuse to take it back so make sure everything fits and open the boxes to make sure everything is in the box.

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Brenda S.
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July 12th, 2015
Verified purchase

Easy ordering. Didn't receive email for confirmation until I contacted company. But received email after my call with confirmation. Did not receive email after shipped so I could track order. Order was delivered quickly though.

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Lainie Q.
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June 12th, 2016
Verified purchase

Quick and easy to order free samples!
The samples came free, as promised; however, it took 9 days to receive them. This is my only complaint. The samples are very nice, and I appreciate them being free.

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Kim H.
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May 13th, 2015
Verified purchase

The cabinets are beautiful, but the only one little problem, we received one of the shelves that is too big for the cabinet. I am going to have to contact customer service to get the problem corrected.

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Katharine S.
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November 27th, 2017
Verified purchase

I ordered the cabinet sample because my stupid contractor ordered the wrong cabinets from you - even after I told him twice - once in writing! I wanted to see the cabinet I wanted so I could strip and re-do the cabinets he ordered incorrectly to make them correct.

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Bill E.
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February 19th, 2016
Verified purchase

Easy to shop with you. I only wish that at the end of the purchase it would say the color/style with the cabinets you purchased. But we are extremely pleased at the product and service. We would buy from you again.

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Kim E.
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November 19th, 2018
Verified purchase

Nice cabinets for the money. The only issue would be that there are no instructions for assembly of the base cabinets. I did figure it out, so it all ended well. All my friends are very impressed with the quality of the cabinets.

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Boston S.
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October 23rd, 2018
Verified purchase

Some things were harder to find and figure out, but once I navigated the site, it was easy and the items were beautiful in person. Assembly was too expensive so we opted to do it ourselves and it was fairly easy.

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Diane S.
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May 21st, 2019
Verified purchase

We've heard nothing but good things about LilyAnn and look forward to our remodel with their products. Can't beat the quality and price of their product. Easy to assemble. Only wish there were a few more color choices or able to mix styles and color and a few more glass choices as well. Beautiful all around and so fast and easy to work with our design

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Tom S.
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November 11th, 2020
Verified purchase

I received a quote the other day that was "valid" for 21 days. When I went to the quote today the price went up $300. I added additional items this morning, but it would be nice if the price was the same as it was the other day when I received the quote for the original 41 items in that quote

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Allen O.
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July 17th, 2016
Verified purchase

I have ordered door samples and should order cabinets soon.
After receiving the door samples and talking to the customer service department I have decided to order the cabinets. I ordered the Bristol Antique White. (18 Cabinets $4,200.00)
So Far I have been very pleased, The website is easy to use, The Customer Service Department was very helpful and answered all of my questions. Hopefully this will continue like it has been going so far.

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Lee Z.
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April 21st, 2019
Verified purchase

My experience with Lily Ann Cabinets was fantastic. Customer Service help after the sale was fantastic as well. I highly recommend Lily Ann Cabinets. High quality cabinets and excellent customer service all at a great price.

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Luke B.
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July 20th, 2018
Verified purchase

Shaker white cabinets were good quality with a few minor blemishes.

Assembly was easy and the finished product is great.

Corner cabinet came with the wrong hinges, I contacted Lily Ann, and they sent new hinges. The new hinges were close to the correct ones and I was able to use them after a little modification to the cabinet.

I was hoping to save on shipping and pick the cabinets up at the Adrian Michigan location, but the shaker white cabinets are only available at the Kennesaw, GA location.

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Michael S.
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December 26th, 2017
Verified purchase

Overall, I have been very satisfied with the customer service and quality of cabinets I have purchased. I continue to struggle with my personal kitchen and the adjustment of the cabinet doors and the need to tighten screws that attached the doors to the cabinets. Not sure what the solution is if there is one. We love the look of the kitchen, just wish these minor issues could be resolved.

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Jennifer B.
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June 13th, 2020
Verified purchase

Web site is a little confusing. Need a better description of the naming of cabinets. What is the style door and what is the color. Lennon has been awesome answering all my questions even the repeated ones.

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Claudia R.
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April 27th, 2016
Verified purchase

Ordered a sample of the Cinnamon Shaker Cabinets and was very pleased the the quality of the workmanship and look forward when we can order the real cabinets once we attain that stage of completion of the remodel project.:-)

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LARRY W.
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December 7th, 2017
Verified purchase

I ordered the same cabinets as my neighbor and received a product inferior to what my neighbor received! The hinges on the doors is not of the same quality that my neighbor received. The assembly of the cabinets was not the same as your assembly video or what my neighbor has. The tongue and grove was not right. The tongue did not slide into the grove as it should. Had to use a block of wood and hammer to assemble and the back of the base cabinets was not tongue and grove as your video depicted. One of the cabinets had the grove broken and was glued back in place. This came apart during assembly and I had to nail the side to the back of the cabinet. Most of the base cabinets did not assemble as well as they should have. By the time the granite top is installed the defects should be covered. Respectfully Larry W. Johnson

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Dr B.
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April 23rd, 2019
Verified purchase

Software for ordering is a nightmare but I understand why it is. The real issue is the product. It is the very best and certainly for the money. I have been buying cabinets for over 40 years and I love these cabinets. Dr. Bill

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ProBilt C.
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March 12th, 2018
Verified purchase

Great site, easy to navigate, although it's hard to tell from the product photos what color the stains are- the photos are very different from each other for the same product. Can't wait to try your product out.

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Michael E.
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June 4th, 2019
Verified purchase

Live in Orlando, drove to the store in Clearwater to sit with Heidi. We worked out all the details of the kitchen and a bathroom layout and I ordered four days later. The cabinet construction beats IKEA by leaps and bounds.

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Clyde M.
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April 23rd, 2019
Verified purchase

As a remodeling contractor, I found the website easy to use and the ordering experience straightforward. I did not need to speak with customer service at all. Although the cabinets I ordered (Carolina Hickory) were not fully customizable, the choices available were sufficient to complete the job. The delivery time was spot on, and the boxes all arrived without any damage. The quality of the cabinets was above average, and although assembly instructions were sometimes not precise or clear, once assembled, the cabinets were sturdy and square. The appearance and finish was superior. The customer was very pleased, and I would/will recommend to future clients.

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