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    Lily Ann Cabinets

Lily Ann Cabinets

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Overview

Lily Ann Cabinets has a rating of 4.7 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples, and great experience. Lily Ann Cabinets ranks 1st among Cabinets sites.

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Top Positive Review

“Third time customer and will continue coming back”

Tim O.
1/6/21

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

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Top Critical Review

“Poor quality and lack of customer support”

Autumn F.
1/14/24

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

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Reviews (1,269)

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customer service (88)
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Colleen M.
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March 29th, 2019
Verified purchase

I love my new kitchen the only problem I had was a tractor trailer delivered the cabinets. It could fit dow my street so I met the truck up the road from my house and loaded the boxes one by one into my puck up truck. So you may ask why didn't you load the skid into the pick up truck. Well one VERY large skid held all the cabinets and fell apart as the truck driver was moving the skid with his hand truck. So we quickly set the skid on the ground and got it in my truck in two trips. Luckily nothing was damaged and am over joyed with the results

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Curtis P.
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June 9th, 2018
Verified purchase

Caroline has been very helpful to us with our cabinet selection and purchase. I purchased 14 cabinets from Lilyanncabinets and everything was in perfect condition with no missing parts. The overall quality was impressive with the solid wood doors, face frames and plywood construction. I am very satisfied with the Lilyann products and would recommend them to all do it yourselfers. Thanks

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Debbie S.
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February 6th, 2019
Verified purchase

Bought the cabinets and put them together ourself. After watching the video which Lily cabinets provided it was rather easy to put the cabinets together ourselves. The cabinets we chose are absolutely beautiful. We would've paid twice or three times the price had we ordered them and had someone else install them. I highly recommend Lilyann cabinets.

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Eric H.
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June 28th, 2020
Verified purchase

Heidi was wonderful! All cabinets installed. I was quoted 27/28K but three companies for my cabinets, all low end. I installed these under 14 and they were the top of the line. Truth be told, many of your local cabinet guy buy RTA cabinets. In closing, I have to say that Heidi was amazing. Careful Lillyann, I want to hire her! Feel free to email me for pics!

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Kathryn S.
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November 23rd, 2018
Verified purchase

A little rocky due to errors on both ends, but it was all straightened out. Cabinets have not been delivered but I anticipate everything will arrive as ordered. Bill was very helpful.

UPDATE: The cabinets were delivered and have been installed in the kitchen and laundry. We still have 2 bathrooms to renovate but we purchased all the cabinetry at the same time. I couldn't appreciate the quality until I saw them. My architect and contractor were very impressed with the quality. These cabinets for all the rooms would have cost $30,000 elsewhere. The entire cost was around $7500 and I ordered them assembled...shipping free. I can't recommend LilyAnn Cabinetry enough.

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Rick U.
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August 9th, 2017
Verified purchase

I had a TERRIBLE experience with first order 2 years ago, late deliveries, some items switched with another customer, and little help from the sales person and customer service. I bought 2 other kitchens from your competition as a result. I thought I would try again, hope I'm not disappointed.

UPDATE: I received my complete order on time but have not yet assembled it.

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Paul D.
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August 29th, 2017
Verified purchase

Assembly instructions for the cabinet bottom need to be a little clearer. I assembled the bottom backwards and fount that the front face did not fit. I had to disassemble the cabinet to place the bottom in the correct way.

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Kyle M.
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July 8th, 2020
Verified purchase

I really couldn't rate on the 3D design service since i didn't use it. Webpage is good, the quotes saving feature is a time saver.
The only issue i got was that it took about 5weeks for my order to get here, assembling it was ok. Some pieces fit a little to snug but nothing a little elbow grease couldn't handle.

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Leslie h.
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April 1st, 2018
Verified purchase

I am looking to update my kitchen. Love the sample idea. Really helps in the final decision process. I decided i did not like the color samples i orig8nally orderes. I will be trying again. I do believe i have decided on cherry color.

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Jessica S.
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January 13th, 2020
Verified purchase

Shopping was fun but deleted my order half way through. 3 weeks after I ordered my cabinets online I called to see why I haven't heard anything about delivery, I was told that I ordered cabinets they didn't have in stock. I either had to wait 90 days or change my order. I went ahead and changed my order and Lillyann cabinets were very accommodating. When my cabinets were finally delivered I was missing the cabinets I had changed but they fixed the mess up very quickly. They delivered the missing cabinets the next day. The only other complaint I have is I did order a farm base sink and received a plain sink base. I didn't realize till we opened the box so we decided to just keep it without calling it in. All of the cabinets are beautiful and very sturdy. They were easy to put together with the exception of the lazy SUSAN. The directions and YouTube videos weren't much help but my husband and I were able to figure it out together.

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Phill C.
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February 14th, 2018
Verified purchase

Thanks Johnny

I was referred to Johnny from a friend that ordered his cabinets from Lilyanncabinets.com after his home was flooded from Hurricane Harvey. I sent my measurements to Johnny, he put together a floor plan which we liked and placed our order for cabinets with Shaker doors. We had a couple minor hick up with the order but Lilyann without question made it right. I highly recommend Lilyanncabinets.com.
Phill Cady
Conroe Texas

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Greg M.
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December 16th, 2019
Verified purchase

A very good shopping experience and the iterative process to design and order the cabinets was very helpful. The quality and ease to assemble of the cabinets was superb. The online videos were extremely helpful during assemby while the printed directions were basically useless and didnt have the detail required. Would be nice to have a video on the best way to hang the assembled cabinets in a kitchen. I know there are several videos on Youtube but ones specific for the trim and height of these specific cabinets would be helpful to many customers.

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W B.
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September 21st, 2017
Verified purchase

I ordered door samples, which were delivered very quickly. Based on what I received and the research I have done on the quality of other RTA cabinets, I will be placing an order for kitchen cabinets soon.

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Robert P.
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December 23rd, 2015
Verified purchase

We are very pleased with the excellent customer service and great response from the staff. We will recommend Lily Ann Cabinets for anyone looking for quality cabinets at great prices with excellent cutomer sevice.

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Joseph S.
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January 19th, 2018
Verified purchase

I received my order within 10 days. It was missing 2 Cabinets, and 3 roll out trays. Unfortunately one of the cabinets was the WDC Wall corner cabinet and could not start the installation until that came in. It took almost 3 weeks to get the missing items. Once the items came in, i was finally able to start my kitchen, As I unboxed and started to install the cabinets, I noticed that the Lazy Susan was missing. I called and was told that it was on back order, I should have been notified when it That took two weeks to come in, If the order would have all come in at the first delivery, then I would have given this 5 stars across the board.As it turned out, from order to final complete delivery was about 2 months and I was without a kitchen for Christmas.

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teri t.
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May 4th, 2018
Verified purchase

Chuck was very easy to work with! The first part of the delivery was very fast! The other potion of the delivery was not so quick, we couldn't start to put the cabinets together until we received all the parts so we waited a long time. There was a cabinet that was missing the front from the order and we received that part 5 weeks after the initial delivery. When we called about the missing parts our order/shipment was sent to the wrong warehouse so it was never filled and wasn't re sent to the proper warehouse.

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Win A.
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December 5th, 2018
Verified purchase

We had used Lilyanncabinets in 2016 before we moved from California to Florida and were happy with the cabinets.Now remodeling again we checked quality and prices in our area and were very disappointed! So ordered Bathroom vainity Very happy again.We plan on doing another bathroom and our Kitchen next. Thanks Lilyann

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Wynelle a.
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September 19th, 2019
Verified purchase

We purchased cabinets for our bathroom we were remodeling. I didn't understand the RTA meaning when we purchased them. The cabinets were assembled with good results. We purchased pull out drawers for the cabinets and were sent the wrong size. We needed parts to complete the project and after several calls Lilly Ann supplied the parts to complete the project.
Thanks Lilly Ann; Stephanie (sales) at the Marietta, Georgia location and Jacquelin in customer service.

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Raheel A.
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July 7th, 2020
Verified purchase

LilyAnn Cabinets did a great job getting our cabinets to us in a timely manner despite COVID related delays and the cabinets and accessories came intact and tall ready to assemble and install. Their customer support team overnighted a broken face frame that was damaged during shipping and were a great help. Highly recommended!

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Tim J.
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October 24th, 2018
Verified purchase

I've used Lilyann cabinets for three or four different jobs in the last four years and have referred them to friends, family, and many potential clients.
The prices are fair and the quality is great and
I'll continue to use them as long as they stay that way!
Tim Johanson.
T&D HOME SERVICES

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Eric L.
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March 23rd, 2018
Verified purchase

Impressed with the quality of Lilly Anne cabinets at a very fair price. Easy to assemble, looks great. I will order again when the time comes for another remodel.

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Dennis Z.
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March 20th, 2018
Verified purchase

They were very easy to put together. Young man who delivered was very courteous. Could have little better diagrams on which screws go where. Over all beautiful products!

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Brooke W.
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April 27th, 2020
Verified purchase

Did not use 3D design service.

Cabinets had slight wear on finish from shipping that makes the door fronts look shiny against the light. No major blemishes.

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Justin H.
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March 20th, 2016
Verified purchase

So far I have just ordered samples but will be ordering my complete kitchen soon. Amazed by how cheap the cost is in comparison and can believe the quality.

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Jason M.
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September 15th, 2019
Verified purchase

Super easy to assemble. By 16 year old son and I could assemble a 3 drawer base in about 29 minutes. They are sturdy plywood cabinets. Much better for the price than other options.

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