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    Lily Ann Cabinets

Lily Ann Cabinets

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Overview

Lily Ann Cabinets has a rating of 4.7 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lily Ann Cabinets most frequently mention customer service, free samples, and great experience. Lily Ann Cabinets ranks 1st among Cabinets sites.

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Top Positive Review

“Third time customer and will continue coming back”

Tim O.
1/6/21

I purchased cabinets for my pole barn office and they turned out great. I always receive my cabinets quickly and they never have any defects. The cabinets include all the parts that are needed. I will continue to purchase from Lily Ann Cabinets.

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Top Critical Review

“Poor quality and lack of customer support”

Autumn F.
1/14/24

Spent weeks getting my order created after many back and forth emails and calls to my rep, we finally got the order. The rep took several days to return calls and or emails. When we received our order, late... we started putting them together. Our sink cabinet was the wrong on and another cabinet didn't have the right sizes to put it together. The lower corner cabinet had a cracked front frame that was difficult to replace as well. After days of figuring that out they were finally installed. The good part was they were easy to put together and install. On the other hand, we have had them for about a year and the paint is wearing off and they chip very easily. White cabinets get dirty easily so we clean them often. The paint wear isn't from the chemicals as I use natural products of water, vinegar and essential oils. They definitely won't last as long as I thought they would or would expect for the price since we're only a year in and they need touched up.

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Reviews (1,269)

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customer service (88)
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Eric L.
0 reviews
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March 23rd, 2018
Verified purchase

Impressed with the quality of Lilly Anne cabinets at a very fair price. Easy to assemble, looks great. I will order again when the time comes for another remodel.

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Dennis Z.
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March 20th, 2018
Verified purchase

They were very easy to put together. Young man who delivered was very courteous. Could have little better diagrams on which screws go where. Over all beautiful products!

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Jamie B.
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April 15th, 2018
Verified purchase

The customer service has been exceptional! Within a few hours of contacting the store via email, I have an informative and friendly response! Looking forward to receiving our cabinets!

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Jessica W.
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January 21st, 2019
Verified purchase

Site was easy to use on mobile device. However, banner/above the fold portion seemed tacky/cheap and threw me off a little from wanting to click around.

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Terri A.
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May 7th, 2018
Verified purchase

Would like higher resolution images of cabinet doors. It is too difficult to see detail/differences on computer between styles with the current resolution.

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rob w.
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June 12th, 2015
Verified purchase

As a designer myself, I found that the cabinets were well designed. Parts are made symmetrical so no need to worry about assembling parts incorrectly. I would order / recommend Lilly ann products.

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Brian K.
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January 16th, 2019
Verified purchase

Your prices are great, and my cabinets turned out awesome. Customer service was good. There was a piece missing from my order and they shipped it to me overnight for free so my install would be on time. I can't believe how beautiful our kitchen turned out!

Assembling the cabinets was fairly straightforward, but I did run into a couple issues. I would highly recommend having two people assemble them. A few pieces required some extra thought and muscle to get into place. I had to make a slight cut to one piece to get it to fit, also. If you dry fit each one before gluing, you'll probably avoid most of those problems. If you are handy at all, and have a second person to help you, you'll be just fine. Be sure to watch the assembly videos on Lily Ann's site very carefully. They are much more helpful than the written instructions.
Assembly took 20-40 minutes per cabinet.

Installing was tricky, but our kitchen was u shaped and had no straight runs. We had never done this before, though, and we still got them installed in about a day. Lowe's has some great videos on assembly.

Materials were just beautiful, and I saved a ton of money using Lily Ann. As long as you are handy, I highly recommend them!

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Denise D.
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October 2nd, 2018
Verified purchase

Great quality product, very pleased. The slider cabinet organizers don't fit week. They're too tight so don't roll easily. That's only negative I have to say everything else was great.

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Mary P.
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November 20th, 2020
Verified purchase

Sally Ann McGrath was extremely helpful and very responsive to all my questions. We did find some minor defects on an item and we are now awaiting replacement.

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Ted S.
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December 26th, 2019
Verified purchase

This is my second order from Lilly Ann. Last fall we did our kitchen and this fall we're doing both bathrooms. Great product, unbeatable price for the quality.

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Richard T.
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October 21st, 2020
Verified purchase

The process has been very thorough and helpful. 3D design excellent. My cabinets are being installed November 6th so I will know more then. So far so good

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lv I.
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October 12th, 2015
Verified purchase

Did not actually purchase anything. I ordered two free sample quarter doors but will not be purchasing since that color does not suit the decor of my kitchen.

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Sean E.
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July 5th, 2017
Verified purchase

Second time I bought from lily Ann. Always happy with the quality. You should provide more discount codes for repeat customers- I have several renovation projects I do!

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AB N.
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June 29th, 2017
Verified purchase

We bought our kitchen cabinets from your company, 2 years ago, and we love them. The quality is very good and we received lots of compliments. Thank you for making it easy to shop!

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Gerald B.
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April 27th, 2018
Verified purchase

Not impressed at all with your quality. Missing directions, not enough screws in hardware packages and I have a door that has a large hole where I am supposed to screw on the hinge.

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Chris B.
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March 24th, 2020
Verified purchase

No need to spend 2,3, or 4+ times as much for your kitchen. I would challenge anyone to compare my kitchen with a more expensive one and be able to tell the difference.

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Sandra H.
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June 30th, 2020
Verified purchase

My shopping experience so far has been great. I changed the layout once and the dimensions another time - but Darryl just re-did my design with no problems.

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ROBERT F.
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November 20th, 2018
Verified purchase

Quality beautiful cabinets, not junk. The counter top installers even bragged on their quality. Anytime I called in I was helped and would definitely buy these again.

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SH Y.
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May 17th, 2015
Verified purchase

Really enjoyed navigating through the website. So simple. Grateful for the free samples so I can make a final decision on my kitchen project. Will definitely recommend!

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Doug D.
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February 14th, 2018
Verified purchase

I have bought 4 full kitchens from you already...
Now for these the finish on them was duller than the sample door I bought. I would be ok with that except it seems to hold dirt too much.

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Dale H.
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August 25th, 2015
Verified purchase

These were just samples, will probably order a couple of cabinets soon just to make sure they are what I want. Then will be ordering a complete kitchen set if still satisfied.

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Kenneth B.
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November 18th, 2017
Verified purchase

Great quality, price and service. Assembly was a breeze. Have been recommending y'all to all my daughter's neighbors in League City and many of my co-workers.

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Guy T.
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August 14th, 2018
Verified purchase

Easy to assemble. Quality looks good. Appearance is good - many positive comments. I've recommended these to my friends and will buy more myself for the bathroom.

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Ken H.
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January 5th, 2019
Verified purchase

I loved the cabinets but your customer service needs some work. Claims were not handled in a timely manner and I had to send several emails to get my complaints handled.

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Ryan W.
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August 31st, 2016
Verified purchase

Shipping cost should be free over 2499.00. However, a 225.98 fee applies. False advertising! It's not my concern if more than one shipping origination applies...

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