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LinkedIn

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Overview

LinkedIn has a rating of 2.2 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LinkedIn most frequently mention customer service, credit card, and free trial problems. LinkedIn ranks 607th among Social Network sites.

  • Service
    117
  • Value
    120
  • Quality
    117
Positive reviews (last 12 months): 29%
Positive
9
Neutral
1
Negative
21
36
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How would you rate LinkedIn?
Top Positive Review

“About their services”

Sajjad A.
7/2/24

This is an excellent app for getting jobs online and also an excellent platform for getting online work and jobs the best feature is that this is an excellent platform to promote your business online

Top Critical Review

“Avoid they have serious security breaches”

Wayne D.
10/5/24

I've been a LinkedIn user for quite some time and have spent years building my connections. Recently, my account was hacked, and when I reached out to LinkedIn for help, they responded by sending a password reset link. Unfortunately, this reset link was sent directly to the hacker. I then received several emails, one notifying me that my password had been reset, followed by another saying that my two-step verification had been changed, and finally, one stating that my name had been altered. LinkedIn, owned by Microsoft, essentially handed my account over to the hacker. If you are a business or someone seeking work, I would caution against using LinkedIn, as their support is extremely poor, and it seems easier for hackers to gain access to accounts than for legitimate users to recover them.

Reviews (496)

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Reviews that mention popular keywords

customer service (33) customer support (19)
Thumbnail of user rahulb43
India
4 reviews
0 helpful votes
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May 30th, 2019

Superb platform for working professional. Find job in top company very easily through LinkedIn. I am very much recommended LinkedIn website. Really trending website now a day's. Also app available so you can use it anywhere you are. Great platform for job seeker as per my view.

Thumbnail of user melodyt8
Florida
1 review
3 helpful votes
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May 24th, 2017

I am not a frequent LinkedIn user and today I have discovered a new LinkedIn feature that further deters me away from this site. Perhaps I should say lack of a feature commonly known as customer service. There has been a critical security problem with my company page. I have waited about a day for a response from the available methods of contacting LinkedIn. The incident is extremely concerning but I do find comfort that LinkedIn is generally quite useless with limited traffic.

Thumbnail of user anastasiam68
Colorado
5 reviews
14 helpful votes
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May 3rd, 2022

I was scammed seeking employment from 2 seperate people. They were both not even located in the United States they both used false titles and companies that went under or no longer exist. They want you to communicate via What's App and when reported to LinkedIn I was told they didn't find any issue with one person's false post for jib applicants.
I don't recommend LinkedIn unless you want to play games for a company or individual that doesn't exist.

Thumbnail of user scottb738
Missouri
1 review
1 helpful vote
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May 29th, 2019

We have been a mid-size client of Linkedin for over 10 years and they are basically sales robots. Whenever the conversation goes to making cutbacks on expenses then the "sale" push goes forward with responses to "review metrics and find better solutions". They of course are always ready to "add" services and expenses with no argument or issue.

Thumbnail of user qamara5
Pakistan
6 reviews
19 helpful votes
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September 25th, 2021

I am an active member of LinkedIn since 2017, and it's an amazing experience to be a part of LinkedIn family. This platform helped me to promote my profile from local to global organizations. It enabled me to communicate effectively with HODs of different companies. It creates opportunities for its members to become professionally successful. There are thousands of members, who got their desired jobs through LinkedIn. I always love this platform.

Tip for consumers:
It's an awesome platform for professionals to hire someone or get job.

Service
Value
Quality
Thumbnail of user gauravg59
India
2 reviews
3 helpful votes
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October 9th, 2023

The customer support is non-existent for all practical purposes. Email and phone already don't exist. Even reaching out on Twitter is hopeless, which in fact is the only option to reach them in case your account gets locked. Their backend software is full of bugs ranging from wrongly flagging accounts to payment issues. Customer support on tickets is rude, arrogant and incompetent. They expect problems to automatically get resolved if they don't respond for long enough! They don't provide any explanation when blocking accounts, and their Terms of Service are a joke! Absolutely Pathetic!

Products used:
LinkedIn Platform, both free and premium version

Service
Value
Quality
Thumbnail of user stevek1302
Virginia
2 reviews
1 helpful vote
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April 20th, 2022

Overall Linkedin is a decent site to build your career. However, from my minimal experience on the site, it's not good for connecting with people. I usually got connection requests from people who are unrelated to my line of work. They need to do better work on their algorithms.

Service
Thumbnail of user nelsont50
Ecuador
1 review
0 helpful votes
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March 17th, 2021

Mr. Daniel answered my phone call. I'm pleased by his attention and cordiality. I do appreciate politeness. He also speaks Spanish, I do give credit for that as well (my english is not that perfect, so I do appreciate this a lot!).
And he answered my request immediately. From my perspective it is a well deserved a 5/5 stars.
Have a great day and be safe.

Service
Value
Quality
Thumbnail of user kelvino9
Nigeria
14 reviews
25 helpful votes
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February 18th, 2018

Linkedin is an site and a company and also a business program. You can get an email from it and it helps in sending and receiving emails faster... Excellent tool when you need to find a job or as a tool to keep your network updated all the time, I have a fully populated profile, 300 connections, have been a premium member and have changed jobs since joining... No doubt, it is the best professional networking site.

Thumbnail of user linday6
New Jersey
15 reviews
45 helpful votes
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March 24th, 2014

I ditched my LinkedIn account roughly a year ago after the fiasco where they got hacked and were found to be keeping passwords in the clear. Joined a decade ago when my job was in trouble and LinkedIn was all the rage in tech-land. Didn't do a damn bit of good. Contacts from people I knew were usually bad news. Headhunter contacts were usually way off base. Nothing good ever came from it.

Thumbnail of user johns898
Ireland
3 reviews
30 helpful votes
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June 4th, 2015

I understand why people used to like LinkedIn, the promise of finding a job in an easier way by, connecting with peers, colleagues, recruiters, as a social platform to exchange and contribute to communities, etc.

While this might have been true, it's not the case anymore, LinkedIn publishes mainly outdated or fake jobs like any other job boards. It even often just replicates the scam found on other job boards or companies ATS. You therefore find fake ads coming from taleo, jobvite.com, monster.com (sic), and of course from the usual parasites: recruitment firms and HR people who seem to have nothing else to do than posting the same jobs over and over months after months to collect profiles and resumes...

LinkedIn doesn't check nor remove the scams, junks, outdated and fraudulent ads because they probably don't have the resources nor the will to do it but also because they make money with it.

This is why LinkedIn is less and less respected and attractive...

Thumbnail of user philm565
Florida
1 review
1 helpful vote
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August 14th, 2021

I have tried using LinkedIn over 50 times and never gotten a call from any of them. Compare to Indeed with an average of 10 of 50 or other sites with similar results? Why is that? Part of it is that they most often force a total rewrite of your resume on third party sites. Partly because LinkedIn's entry area is as bad as most third party companies' that they force you to use. LinkedIn has very limited listings and if you make a change to your options, your history most often gets blown away. So, you lose anything you saved. Or applied to. It is even worse than that, but it would be best, just to shut it down. It is a complete waste of time.

Thumbnail of user christinad2
Tennessee
3 reviews
19 helpful votes
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October 5th, 2012

Linked in seems like a good idea on the surface but unless you are willing to pay hard earned money, it serves little benefit. You basically can only communicate with people within your network which you already know or are familiar with. This will not allow you to likely find a job. It is called a job seeker's social network but the social aspect of it is limiting.

Thumbnail of user kathleenm29
India
5 reviews
9 helpful votes
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September 15th, 2014

Good assessment of LinkedIn as a user, but omits how it works for a business page or for advertising.
In short - lame but slowly improving. Worst part is that their documentation is very poor - often missing or hard to find, and often out of date or with errors.

Thumbnail of user andreww78
Germany
4 reviews
5 helpful votes
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March 16th, 2015

If you have a profile full of information and contacts it will serve you very good to find new professional contacts, business partners. But it's pretty difficult to contact somebody if you don't have any contact details except linkedin profile link. Website have a lot of paid services with no free alternatives that is very annoying. It also sends spam regularly.

Service
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Quality
Thumbnail of user mored1
GB
8 reviews
8 helpful votes
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August 1st, 2017

At first glance this platform is good for connection with other, preferrably those people who work in different spheres and it it helps find them.
From the other point of view, it's a little bit useless website.

Thumbnail of user matthewm73
Nevada
19 reviews
23 helpful votes
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July 19th, 2015

Maybe I am just not getting something... What is the draw for this site? It's like someone took all the individual parts of all social media like games, notifications, intelligent info tracking on people. They removed those all from existence, and compiled the loser traits from what was left into this garbage site. Bare bones information, ridiculously absurd connection attempts, widespread pointless suggestions, and absolutely no purpose to this website as far as the mouse can roam. It seems this is the new-age version of those boards you find on university campuses full of posters and personal ads on people you really don't care about rambling on about some crap in their life that was purposefully avoided by all. Only reason for 2* is I get to use this site as a screening element. Oh you have a linkedIn profile? Great! Get your moronic self 5 states away from me, yesterday! You aren't worth my time.

Thumbnail of user barbara
France
1 review
2 helpful votes
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October 16th, 2023

I created an account but wasn't receiving an email confirmation code. I asked customer support for help and waited for two weeks just to get an email back saying that my account is now restricted.
I tried to solve this issue with customer support - it went on for a month, I provided an ID, but they never lifted the restriction. They also didn't bother to provide a reason for restricting my account or any answers to any of my questions. All the emails you get from them are automatic, it doesn't matter what you write or ask about.

It is absolutely the worst platform I have ever worked with

Service
Value
Quality
Thumbnail of user sandral66
India
1 review
7 helpful votes
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February 3rd, 2016

I am Sandra Laffe,
I have a Linkedin account with more than 3500 connections and i was successfully using Linkedin for my business actively in various groups.
Suddenly my account shows temporarily terminated, after regular mails they give multiple accounts and inappropriate content as reason.
I am following up for last 2 weeks, they have not given me one proof of violation, neither we have multiple accounts, ours being a small company sometimes we login from same computer along with my boss.
My ticket number is [Case: **************]
Find herewith many mails send by me, which was not replied properly.
If this is not resolved, i have to take legal action,
Regards,
Sandra Laffe

Thumbnail of user harisk18
Pakistan
1 review
7 helpful votes
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October 30th, 2022

They turned off my account for apparently no reason other than they were born smelly, disgusting friggin' tools. I inquired many a times "specifically" why, but they never had a response.
This kind of power trip is the reason why the world is in tatters.
The place is evidently run by impotent, sissy little dogs that must be grabbed by their collar bones and hung upside down.

Thumbnail of user ernestineb
India
5 reviews
18 helpful votes
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September 12th, 2014

This site is one of the great business-situated groups systems service. Linkedin permits clients to think-tanks with which they may be intrigued by living up to expectations. At the point when writing the name of a given organization in the hunt box, facts about the organization are given. This site serves to getting touch with all utilize specifically.

Thumbnail of user bashraa
AE
1 review
1 helpful vote
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February 20th, 2021

I have applied many jobs by paying a sum of AED 100 and applying for the jobs constantly. Being paid having capable qualifications linkedin still rejects my CV and send update that my cv has not listed. This is totally unfair. And also bugging and begging for premium. Once deposited linkedin becomes nightmare and plays a lot. I don't know what kind of qualifications linkedin looking for. Please stop cheating people and be a good service provider or close your website rather than cheating and playing innocents money.

Service
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Quality
Thumbnail of user traviss19
New York
3 reviews
13 helpful votes
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December 9th, 2014

Meh!
Listen, I love the idea. I really, really do. LinkedIn provides an important, useful, and definitely needed service. The only problem? It's REALLY poorly executed. Like, really poorly. Their new decision to allow almost anyone to publish content has really devastated the content ecosystem, as "marketers" pump the space with poorly written click bait and thinly veiled SEO spam.

Thumbnail of user amarh3
Canada
1 review
0 helpful votes
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October 16th, 2020

Out of curiosity I took a free trial a few months ago. I didn't realize that linkedin automatically promotes you to a premium member without asking your feedback.
They began to charge me and I didn't receive any reminders about canceling my subscription or any follow up about my experience. I also don't have a company and I am on disability. I had no use for their services and I barely get by with rent or basic necessities.
The 65 dollar charges poured on for 2 months and maybe more depending on what my bank says after their investigation.
Any communication they gave me was in a "social" heading at gmail. I never open my junk mail or social mail.
I just hope they read this and have a little heart for me.

Thumbnail of user briant1817
California
1 review
1 helpful vote
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December 20th, 2023

When using this site to look up professionals i couldn't find anywhere else, I was locked out. It asks you to solve puzzles to see if you are human but then it doesn't allow you in. It doesn't tell you why. At first i thought Linked in Was a Social Media thing, now i see it's more of a cult. If you're not linked in you are linked Out.

Service
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