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LinkedIn

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Overview

LinkedIn has a rating of 2.2 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LinkedIn most frequently mention customer service, credit card, and free trial problems. LinkedIn ranks 607th among Social Network sites.

  • Service
    117
  • Value
    120
  • Quality
    117
Positive reviews (last 12 months): 29%
Positive
9
Neutral
1
Negative
21
36
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How would you rate LinkedIn?
Top Positive Review

“About their services”

Sajjad A.
7/2/24

This is an excellent app for getting jobs online and also an excellent platform for getting online work and jobs the best feature is that this is an excellent platform to promote your business online

Top Critical Review

“Avoid they have serious security breaches”

Wayne D.
10/5/24

I've been a LinkedIn user for quite some time and have spent years building my connections. Recently, my account was hacked, and when I reached out to LinkedIn for help, they responded by sending a password reset link. Unfortunately, this reset link was sent directly to the hacker. I then received several emails, one notifying me that my password had been reset, followed by another saying that my two-step verification had been changed, and finally, one stating that my name had been altered. LinkedIn, owned by Microsoft, essentially handed my account over to the hacker. If you are a business or someone seeking work, I would caution against using LinkedIn, as their support is extremely poor, and it seems easier for hackers to gain access to accounts than for legitimate users to recover them.

Reviews (496)

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Reviews that mention popular keywords

customer service (33) customer support (19)
Thumbnail of user carlose27
California
51 reviews
216 helpful votes
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January 3rd, 2019

The social networks have become the norm where friends connect online. This is the equivalent for the employment network. Prospecting employees and employers can connect with each other. This may seem like a good thing, yet I have encountered many charlatans advertising their home businesses to me hoping to get me to invest. Some terrible agencies like Workway have wasted my time at least three times. I have not found a job with this service so don't get your hopes up.

Thumbnail of user stephenj139
Colorado
2 reviews
8 helpful votes
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August 12th, 2018

Because of age and health I have tried to cancel my account with Linkedin. They still have my info up, will not take it down. I still get invites from friends, but can not close down my site. Keep in mind that they sell your info, so they lose money when you try to quit.

Thumbnail of user imanm
California
23 reviews
79 helpful votes
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March 17th, 2012

I use Linkedin and its better than Facebook or Twitter for me. The only thing is that when you join "groups" and then remove yourself from Groups you still get the groups e-mails. I do not like this. Not sure what I need to do.
I would have given it a 5 star had it not been for this issue.
Also there is a way to not have a Group show up on your profile, but if it doesn't show up, its as if its deleted. How can I remember the groups name?

Thumbnail of user jacks1717
California
2 reviews
19 helpful votes
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June 9th, 2022

While LinkedIn started as a good idea, it's not really a good place to connect because people try to add quantity instead of substance of connections. I get far too many connection requests from people who work for companies I have never worked for or are just not in my state. I would prefer to connect with people who are close to or in my home town for job prospects and as a sort of reference list.

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Value
Quality
Thumbnail of user kosanyad
New Jersey
3 reviews
12 helpful votes
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October 7th, 2018

LinkedIn is a bunch of $#*!s. They cancelled my account for no reason other than me contacting my former coworkers to let them know my former employer was running an illegal operation. They are in cahoots with criminals.

http://spiralnotes.com/linkedin-review/

Thumbnail of user juelzg
Texas
3 reviews
1 helpful vote
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April 27th, 2017

A social network that really can show your value and get you new job opportunities even faster than the good resume submission and attending interviews. Just update your info in time and get in touch with people!

Thumbnail of user tracyg5
GB
1 review
1 helpful vote
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March 18th, 2012

Linkedin is an interactive site that helps to connect with your loss friend, business associate. Open your mind to the world global reasoning And development. Is a place you find opportunities on how to manage your businesses.

Thumbnail of user anned296
Arizona
3 reviews
3 helpful votes
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September 20th, 2023

I have had a LinkedIn account for years. Recently, for some reason, I could not reset my password. LinkedIn sent me a pin number, which I entered. Then they wanted a code from my "authenticator app." I didn't have this app, and I have no desire to get it, so they asked for a copy of my passport, identity card, or drivers license. No way! I didn't feel comfortable sharing this information with LinkedIn. At that point, I wanted to talk to a person by chat or telephone. No way to do this. Their customer service is nonexistent. At the same time, I can't even delete my account without signing into it, which I have been unable to do. To make matters worse, they are harassing me with multiple email messages per day, wondering why I'm not logging in. This company is useless.

Thumbnail of user veronicas39
New York
40 reviews
182 helpful votes
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December 30th, 2015

Like it or not, it's one of those things you should have if you want to enter a professional career (research, business, academia, ect). It's just for your education and accomplishments and where employers can gloss you over.
Fill out your profile, add what you've done and skills, add people you know and have them vouch for you.

It's not supposed to be fun. It's a resume supplement.

Tip for consumers:
Don't link with people you don't know. This isn't Facebook. Also take advantage of their tips to maxing out your profile.

Thumbnail of user gregm583
Canada
1 review
3 helpful votes
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June 30th, 2020

I agreed to try LinkedIn Premium for a free month. It advised me that I would be advised a week before the first charge on my credit card was made, to give me a chance to cancel if I did not like it. I waited for the advice assuming there would be an e-mail. Nothing arrived and I learned my credit card was charged when I happened to check my credit card account on the exact expiry date of my free month. I did not find LinkedIn premium of any use to me personally, and feel like a sucker for believing that advice that I would hear from them. So just a word of warning not to rely on that promise to advise you a week before they grab your money.

Thumbnail of user anthonyb1704
New Jersey
1 review
1 helpful vote
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January 28th, 2022

I recently reached out to Linkedin to bring to their attention roughly $2,000. Worth of unauthorized charges to my credit card, for what was supposed to be a free trial for a job ad. I received only a vague response from LinkedIn along with a copy of an invoice for $116.00 which did nothing to remedy the situation and only confused the issue. Like many others, I originally joined LinkedIn years ago under the assumption that LinkedIn was a fair and professional company. I have reached out a number of times only to be ignored as if my issues were of no concern to the company.

Thumbnail of user zhongb
Canada
2 reviews
14 helpful votes
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May 11th, 2017

LinkedIn is a very professional website i liked their recent changes on UI of website, now its much easier to use.
And also it helps me to find a good Job :) as well as fine sales people to whom i can contact and negotiate on my products.
Keep it Up linkedIn team.

Thumbnail of user echosyne
Texas
20 reviews
86 helpful votes
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February 12th, 2015

Shortly after I registered a year ago my programmed modem started warning me about probes from LinkedIn. Spam started coming every day from LinkedIn and others who tailored spam to my surfing habits. LinkedIn ads and paid reviewers say that a basic free subscription ptovides networking but there is no search engine to find known colleagues. The price for the incompetent service is exorbitant. It is basically a criminal site designed to take your money and provide a playground for the moneyed. The operation is doomed to failure. One can say that it is a tool for implementing global totalitarianism.

Tip for consumers:
Beware of devils with pretty faces.

Thumbnail of user cservicec
India
1 review
18 helpful votes
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August 31st, 2017

In this modern era, Dell is the best company which, Produce Laptops with different and best features. People get very excited to buy Dell laptop to know about the new feature that will Dell add in their new product. After few days people are facing many problems with their Dell Laptop. In that situation, We have the finest Dell Tech Support to assist you professionally. Sometimes Users faces few issues while working on it, for that situation we provide the best solution for Dell. You can contact to our Dell Customer Service Number at anytime. We are happy to help you! No matter how big your issue is, or what kind of issue you're facing with your laptop.

Thumbnail of user tomn706
California
1 review
4 helpful votes
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December 6th, 2022

My company has been in business for over 12 years an as scaled astronomically, Our vendor partners consist of the best in business and notable names. Linkedin has severely disappointed our company with strong-arm techniques and poor customer service and follow-up. The only time they attend to a customer is during renewal time. By the way, they try to blindside you by renewing a day earlier. If ypou want to change the product, they delay you and point to an antiquated clause that states you have write to them 30 days in advance to cancel but the rep only starts to call you 15 days in advance. If I can give Zero stars I would. We're not the only recruiting company that feels this way, which is probably why they have a 3.5 stars. If you have alternatives like Careerbuilder, Monster, Dice, Indeed, utilize them as we are very disappointed in the downfall of LinkedIn.

Tip for consumers:
Be very wary when using Linkedin. Interview the Relationship Manager. Make sure you get everything in writing. Get ready for little service, being strong-armed during renewals.

Service
Value
Quality
Thumbnail of user graym27
Canada
1 review
2 helpful votes
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October 14th, 2021

I signed up with LinkedIn a while ago and decided to try the premium service and see if would benefit me. After using it for a couple days I decided that the cost wasn't worth the return. Therefore I cancelled it, 6 months later there is a charge of 64.99 to LinkedIn Ireland that I never authorized, and when i contacted them they gave me the runaround. Under the criminal code of Canada to take money without consent is theft and in this case theft under 1000 dollars which is small I agree but it's the principle now.

Thumbnail of user saifuli10
Singapore
4 reviews
0 helpful votes
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July 17th, 2019

First impression, the system works. Easy personal information setup, interactive site, people can view our employment status directly from our own page. Easily to get a new job when changing status from working to looking for a job. Quite fast.

Thumbnail of user morgane75
Texas
2 reviews
8 helpful votes
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May 18th, 2022

It has a nice interface with the news feeds on top and all the tabs at the bottom. It also allows you to message people if you wish to communicate with them. One more important feature is you can follow recruiters and keep a track of their activities and keep yourself updated. Overall a super platform for job seekers and recruiters.

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Value
Quality
Thumbnail of user davida3692
Texas
1 review
1 helpful vote
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May 13th, 2022

Be aware! You can't speak to no one! There's No Phone Number on LinkedIn website. They will screw you!
When I posted a job on Linkedin was because it said it was FREE, I didn't know you guys were going to charge my card with 3 payments in less than 2 months for a total of 1,276.70 without authorizing it. The worst part is that I only got 4 resumes from your website after posting a Job... I want my money back, this is crazy I'm just a small company.
Out of the 27 applicants only 4 of them were in the McKinney area and only had one interview, the rest were in the Dallas area, that's 45 minutes to an hour away from where my company is located. This is ridiculous and so upsetting to me, it makes me sick to my stomach that I waisted $1200 on nothing.

Service
Value
Quality
Thumbnail of user murtazaz2
AE
1 review
3 helpful votes
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June 21st, 2022

Really pathetic and useless for searching a job on LinkedIn, so far have applied for many jobs but till date not even a single response have been received from any employer, even the profile has match with the posted vacancy. Don't even deserve a single star.

Thumbnail of user donaldh28
Pennsylvania
1 review
3 helpful votes
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March 12th, 2015

Turns out there's a lot more to a LinkedIn profile than I thought:)

This book walks you through all the key areas to concentrate on when trying to grab a new dream job or the eye of a recruiter. You'll discover how to find the right keywords for the jobs you want to be hired for, as well as - crucially - where to put them in your profile for maximum search visibility.

Once your profile is appearing in more search results, the book then shows you how to get more people to click through from your listing to your profile. If you have a LinkedIn profile that needs a boost, I recommend grabbing this no-frills guide - it's a major time saver.

Service
Value
Quality
Thumbnail of user sandys222
Canada
1 review
2 helpful votes
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August 7th, 2018

I tried the "free" 30 day Premium subscription & cancelled well within the 30 day deadline. However, because I had been required to provide my payment information, LinkedIn nonetheless proceeded to charge me almost $600 for a year's Premium subscription. I have repeatedly written to LinkedIn, explained the problem over & over, provided proof of payment upon request, etc., but they simply throw up more obstacles, delay, stonewall, & even out-and-out ignore me.

Thumbnail of user sanjao
Croatia
1 review
1 helpful vote
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September 11th, 2023

My account was hacked and after they asked me to provide the ID and confirmed it, they left everything (from hackers) on my account and even after a few more begging to help me, they just stopped answering and ignored everything that came my way.
I believe that some scam platforms have better customer support than LinkedIn.

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Value
Quality
Thumbnail of user tomb228
California
1 review
3 helpful votes
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October 13th, 2016

I have a Premium LinkedIn account for my staffing agency, and my business relies on LinkedIn. Currently, there is a technical issue on the website, and I am not able to view candidate profiles after doing a person search. I reported the issue 2 days ago on their website, and I have received poorly written responses (not to mention there's no phone support). The issue is still unresolved. For a subscription service, I would expect at least same-day phone support.

Thumbnail of user jimb163
Vermont
1 review
3 helpful votes
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August 7th, 2015

Lead Ferret has my home phone number listed for a company and all of its employees. That company has been out-of-business for four years. One so-called employee left the company over 20 years ago, yet he is still listed. I get telemarketer calls from India thanks to Lead Ferret's crappy data. I have called Lead Ferret numerous times and they refuse to correct their database. I finally filed a complaint with the Better Business Bureau and they ignored that. I'm still getting phone calls. It's time for Lead Ferret to go out-of-business.

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