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LiveCareer UK has a rating of 4.6 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.
He was amazing! And you can tell he knows his job well.I never knew I could get assisted with my subscription issues. Very impressed.
Extremely dissatisfied No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email. Even they don't bother to explain for how long the subscription is. If you contact agents they just listen all and end the chat.
Extremely dissatisfied
No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email.
Even they don't bother to explain for how long the subscription is.
If you contact agents they just listen all and end the chat.
No mention of money, then wants you've wasted your time doing a cv, they ask for £1,95 to download it,which I did, but cancelled the subscription of £17 a month which I don't need just for 1 cv, but regardless they have recorded my card details, and continue to take money for the last three months, not even based in uk,lying $#*!s
Thank you for sharing your feedback with us, and our apologize for the inconvenience.
If you want to delete your details, please get in touch with us at: https://www.livecareer.co.uk/contact. Our customer service team will kindly help you!
Not the services I was looking for. Money was taken from my account unauthorized. Very shameful. I tried to get my refunds back, but was only given a partial refund. Completely dissatisfied with their service.
Thank you for bringing this to our attention and apologies for the situation. When you get the chance, please contact us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account.
We will be pleased to assist you with anything you need.
We look forward to hearing from you!
I found that the editor was difficult to use due to conflicts. Site support was good though and I managed to work through this. However I would prefer to know there is a charge for the c.v. builder at the start rather than the end after entering all my information
Hi ian,
Thank you for sharing your experience with us. We are glad that you were pleased with the assistance provided by Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I thought l was downloading a free CV template... I have just realised l have be subscribing to an account that has be costing me £13:50p for the last 3 months. I have just spent an hour on the chat line trying to stop any further payments been taken from my bank account... I hope l am successful as this is money l cannot to waste... Please proceed with caution when using this website
We regret to see your rating towards us, Michael, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
For more information please refer to our Term and Conditions page.
As always, thank you for reaching out to share your thoughts, and if you need any help just let us know.
Contact Us: https://www.livecareer.co.uk/contact
You get a free trial, which after 2 weeks auto renews at £16.95 per month.
But when you go to their website you can actually have a FULL YEAR for £16.95. However, here's the stinger, if you've taken the free trial (like I assume most people do) then you automatically renew at £16.95 per MONTH and CAN NOT have a full year for £16.95.
I went on live chat and cancelled as I didn't want to pay 12 times more than necessary, and it cancelled effective immediately, so didn't even give me the month I'd paid for! So I paid £16.95 for half a day.
Be very careful!
Hi Nicola,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
To be able to use all premium futures of the service we offer customer a 14 days access and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. The Annual subscription option is a one time payment for the entire period, not a monthly payment. The sales page provides you with the amount that you will be paying on the annual subscription if you could pay it on a monthly basis.
If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.
I found this website very easy to navigate. I wanted to create a CV and hadn't done so in a while so was a bit apprehensive. However, this website gave some very useful suggestions and tips for each section to help my CV sound professional and make me sound well accomplished/well-rounded.
There were a good variety of designs also for different types of establishments which I liked. My experience with Gab in the help centre was efficient and friendly. Thank you.
Hi Mary J.,
We are so happy that you had a good experience with our site and customer service. We wish you career success!
Best regards,
Anna
LiveCareer
Only used site for a short while however the site has enabled me to produce a professional cv and cover letter that has helped me find a new job. Very user friendly and I would not hesitate to use again.
Hi Patrick W.,
Congratulations on your new job! We are so happy that we were able to help you produce a professional CV and cover letter through our site. We wish you best of luck in your career!
Best regards,
Anna
LiveCareer
Big thankyou to Jeri at live career! I had a fairly big issue and Jeri took the time to listen to me and help me fix the issue without judgement or hesitation. Can't recommend this company enough based on this experience alone.Their CV building software is super easy to use and has a very professional finish. Thanks to this I was head hunted by at least 4 companies in the first week of uploading my CV. I am now working for one of those companies and I am so happy in my new role. Thanks livecareer.co.uk!
This is amazing; thank you for your review! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Re. Review, but cancelled service. I have a professional resume now to present. Incidentally, I was hired for new job same day I presented my new resume to new employer. Thanks Laura B, Charleston, SC
Hi Laura,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.
I loved interacting with Denis some time back. Very patient and helpful. Showcased loads of patience in listening to my problem and provide the best possible solution.
Thanks Denis for all your patience and efforts to see me through this concern I had with my CV!
Hi Dia,
We are thrilled that you were delighted with how Denis was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great website to organise my CV and create a professional outlook for jobs. I wanted to cancel my account and I was very unsure of what to do and at first, I did not trust the online chat service or the phone service. But I was guided by an online chat and it was very successful. I received a confirmation email of the cancellation of the account and I was more than satisfied. If I was to recommend any person who is looking for jobs and is a first timer to create a CV, i would definitely recommend this website! Brilliant!
Hi J:
We are glad to hear you were able to create your CV and has a pleasant experience with both our product and our customer service! Thank you for sharing this wonderful review and for sharing us with all your friends and family.
Best Regards,
LiveCareer
Very useful web site, with extremely helpful pointers for compiling a cv which in my case had not been updated for 15 years, and I really didnt know where to start. The Live Chat is five star! I would recomend this site to anyone in need of assistance with a cv.
Hi Michelle S.,
We are glad that you found the site and Live chat helpful. Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
I did "live chat" with a representative called Ener about a billing query i had.The person was very helpful, very knowledgable and sorted out my issue. After reading "bad" reports about these i feared the worst BUT i had no issues what so ever:-)
Again well done Ener and thanks
Hi Mark,
You're very welcome and thanks for sharing your experience with Ener; we’ll be sure to pass along your positive thoughts. If there is ever anything that we can assist you with, please let us know.
I have never really required a CV before as i have been in the same job for 28yrs so i was quite daunted at having to do one. This site gives examples and it was so easy to do. I was offered numerous jobs and can now look forward to new employment
Hi Joyce H.,
Congratulations! We are glad that you found the site easy to use. We wish you more success in your future employment.
Best regards,
Anna
LiveCareer
I used Live Career to build my resume, at the end of that process it asked to pay a fee of $1.95 to print or download. The fine print said that after 14 days it would charge you monthly fees. A couple days after I got back on the site and cancelled the subscription. Thinking I had cancelled it I didn't think to check my account for it. I noticed they charged me for $39.80 for the month. I again went on and cancelled the subscription and watched my account the next month. Again, I was charged $39.80, I tried emailing and asking to unsubscribe me and to refund my money. After sending it in 4-5 times I still have not heard a reply. DO NOT USE THIS SITE IT'S A SCAM
Hi Tiffany S.
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Spoke to Natalie concerning my account, she listened, asked questions and found a solution whereby both parties were happy.
The overall experience was excellent and I have been very happy with the LiveCareerUK website
Thank you for your review!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I am really happy withe the service the Web page was so informative and so easy to use the CV was so easy to create. I am extremely happy with the product and service I would highly recommend your company in the future. Many thanks
Hi Kelly S.,
We are so glad that you liked the site and found it easy to use. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Honestly great site, Easy to use and creates a very professional CV got to the end of creating and saw and that isn't bad but reading the small print you realise and then £16.95 a month from then on.
That is too much for just a CV but I imagine that some people would find great use out of the rest of the features on the site.
Spoke to customer service shortly after signing up to cancel, women I spoke to was very polite and canceled the subscription immediately for me. Very polite and efficient.
Hi Ceri,
Appreciate the 4 stars, Ceri! Happy customers make our days brighter. Thanks!
This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts.
We do not have a one-time payment. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
I had an issue with not cancelling the service used, therefore, after 6 months of stand by, not having used the service at all, I've still been charged money from my account.
Omar has been really helpfull, offered a refund for the last 2 charges and quickly canceled my subscription. Thanks for dealing quickly with my problem
Hi Mateas,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Easy to create CV's I just typed in the information, and they set it out, looked profession. Only downside was I was under the impression that it was a free service, but at the end I could not have the CV unless I paid, but it was only £2.00.
Hi Deborah K.,
We are glad that you found the site easy to use.
With regard to our free account, I’m very sorry that you have had this experience with our service. We are very committed to providing great customer service and customer satisfaction. Your feedback will be forward to our Marketing Team.
We wish you the best in your career search.
Best regards,
Anna
LiveCareer
You are not informed until you go to pay that after 14 days it turns into a Subscription. I'm not sure if the price for the Subscription is justified, but I was very pleased with the CV that I was able to create. I also wasn't aware that this company was abroad (I am in the UK), so I was concerned that I would have difficulty cancelling my membership. Enrique Yero, in customer service was very helpful and reassured me that I could cancel my Subscription, and he gave me a cancellation ref number, followed up by an email. I only needed one CV as I am not applying for lots of jobs at the moment. Enrique was very polite and wished me good luck with my job application. Overall, a positive experience.
Hi Beverley, thank you for that outstanding review. We are thrilled to know that Enrique was able to resolve everything for you and that you had an excellent experience with our service. Please feel free to contact us, if you need anything else in the future. Thank you.
Ener Centeno Pagan- this person helped me in online chat to solve my issue. It was about account and unauthorized payment which I asked him to cancel and place a refund. It did take just a little while him to solve this issue. I am very much satisfied of his service. 10 out of 10! Well done Ener!
Hi Ayaz,
We are thrilled that you were delighted with how Ener was able to provide a resolution about your refund request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello, Rabia.
Thank you for bringing this to our attention, and our apologies for failing to resolve your concerns. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team through call using the link below.
Contact: https://www.livecareer.co.uk/contact