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LiveCareer UK has a rating of 4.6 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.
He was amazing! And you can tell he knows his job well.I never knew I could get assisted with my subscription issues. Very impressed.
Extremely dissatisfied No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email. Even they don't bother to explain for how long the subscription is. If you contact agents they just listen all and end the chat.
Used service and paid £1.95 and was great. Decided didn't want to change jobs so went on live chat and spoke with Roberto who cancelled straight away. Great Service
From the start i was making one CV for my good friend and first time used this website. In the end of CV i had to pay £2.95 which i wasn't mind but then in the end of my bill i presed to be billed every moths with around £17.00. I didnt want to be billed, because i knew it that im not gonna used again. So i texted to one of the members and he/her helped me very well with answering all my questions and deleted my bank details from here. The problem was solved in 10mins! Coud'nt be better! Nobody wants to be billed for no reason aspecially on the things you never used! Brilliand and helpful service would actually trust this website again in the future if i have to. Would pressed more then 5 starts if i could!
Hi Ingrida,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Excellent service very efficient and so easy to use. I was applying for a coaching role and there were so many useful hints and key words to use which I found very useful
Hi Peter E.,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Exellent service for what i needed would definatley recommend this website to others
Quick and easy to use no hassle to keep my membership can cancel at any time, exellent
Hi Treena W.,
We are happy that you enjoyed our service. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I had a billing issue and had to contact the customer service, the customer service agent was very polite and keen to resolve my concerns. My billing concerns was subsequently swifly resolved.
I would like to say that customer support I spoke to called Ernest was very efficient and thorough throughout the call I had with him.
Thanks again and I will continue to use your services
Elle
Hi Erle,
Thank you for that great feedback. It is good to know how pleased you are with our Customer Service that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
It was very helpful, polite and just great experience, after chat I have a feeling that I would like to talk with that person again!
Domantas, thank you for sharing your positive experience! It warms us to know that we were able to provide you with such a warm interaction!
Easy to use easy to cancel very happu with the service, I spoke to edgar and he sorted everything out for me with no problems very happy and will reccomend to friends and family :)
Hi Andy:
Thank you for taking the time to review our services. We are thrilled to know that Edgar was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Excellent service! Landed a job literally straight away and i have to put it down to the CV layout, thanks! Would certainly recommend!
Hi Laura W.,
Congratulations on your new job! We are glad that you loved the site. We wish you the best in your new career.
Best regards,
Anna
LiveCareer
Brilliant site, so easy to create a really effective CV. Lots of tips and advice on what to write, can't fault it!
Hi Julie,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I received excellent customer service from Lenny and he helped me out considerably will speak to him next time I call.
Hi Harry,
Thank you for sharing your experience with Lenny; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Livecareer.co.uk. This is a resume website which steals money through secret recurring bills to people's bank accounts.
They first lured me in by advertising themselves as "a free resume website". After I spent hours building my CV on their site, they ask for 1.45 pounds to download that. Instead of informing me of this 1.45 pound cost in the first place, they only tell me that after I finish building my CV, so that they could manipulate me with that sunk cost.
That was NOT the worst part. After spending the 1.45 pound I forgot about it, until today I saw a 13.5 pounds per month recurring bill from them that already took 27 pounds from my bank account. I checked my recurring card payment list (from Barclay) and there was nothing. It is so strange (and possibly illegal?) that they issue me a monthly recurring bill without my bank being aware of that, as if there were a new purchase every month. Moreover, they send NO notification email or text message about the monthly renewal cost.
To conclude:
1. They fraud people to waste time and finally have to spend money on their site.
2. They give you a 13.5 pound recurring bill for a 1.45 pound one-time purchase, and intentionally make it as unobservable as possible.
3. They do not inform or remind you of the recurring bill. Money taken from your bank account every month, NO message, NO email, so secretly that your bank does not even know it.
I am reporting it to as many agencies as possible. This is truly the most disgusting thing I have seen in years. How is a fraud like this still allowed to exist?
Desired outcome: The responsible staff in the company go to jail, and return the money they stole from people.
Tip for consumers:
DO NOT USE THIS
RUN
RUN
RUN
Our apologies for any misunderstanding, Jiaqi, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.co.uk/contact
Sorted my query out swiftly and really happy with sabrina the agent I spoke to. Really friendly aswell
Thank you for your review!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I wasn't told if my subscription has been cancelled or not,spoke to 2 people and network kept cutting off while we're about to finish
We're sorry to hear this, Tricia! Please get in touch with our customer service team at: customerservice@livecareer.com. Also, email responses may take up to 48 hours due to the high level of messages we receive each day. For an immediate response, you can also process your cancellation by contacting us through live chat or phone at: https://www.livecareer.com/contact-us Lastly, you can cancel by logging in to your account, heading into Settings, then Subscription and Cancel.
We hope this helps you; if not, don’t hesitate to contact us again. We will be pleased to assist you with anything you need.
I was having an issue whilst creating my CV, i clicked the live help link and within 5 minutes my issues were solved, relieving alot of stress
Hi James,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer
The experience was pleasant. Custom service does its job as well as it can. And in my case it was very helpful. You should give him a raise.
Thank you for your review!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Excellent, very easy to use and quick.
The site gives you lots of info and doesn't time out on you like some do!
Hi Ruth M.,
We are glad that you found the site fast and easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
Had issues over billing, but was dealt with very proffesionaly and matter was resolved. Would recommend them again.
Hi Mark,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I am so pleased with the helpful professional service i have had from this company.
Friendly helpful staff to handle any query
Hi Janet,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
He doesn't talking with very properly. He said he can't talk with anymore. I am subscriber of the Live career. So I expecting you very good manners.
Products used:
Online CV
Our apologies for the negative experience you’ve had with our customer service team. We always want our customers to have the best experience and feel happy with our products and services.
Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.
We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer feedback is vital for the success of this.
Contact: https://www.livecareer.co.uk/contact
The site is easy to use, and the customer service support was exceptional. I will always recommend it to others.
Happy
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
First class service. Very easy to use. Very helpful live chat available. I will certainly be recommending LiveCareer to all my freinds and family
Hi Gerard R.,
We are glad that you found the site and customer service helpful. Thanks for recommending us to your family and friends.
Best regards,
Anna
MyPerfectResume
Efficient - does what it says
The only drawback is the price - especially when someone is looking for a job and has a tight budget to manage
Hi Wiqas M.,
We are glad that to hear you found the site efficient and hope that it fulfilled all your CV needs. We wish you the best of luck in your job search.
Best regards,
Anna
LiveCareer
Marcos was helping me with the cancellation of my account and he was very caring, respectful and helpful. Thank you again!
Hi Anna,
We are thrilled that you were delighted with how Marcos was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello Stephen,
We are excited that you were pleased with our Customer Service and how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer