• LiveNation

LiveNation

Is this your business?
Write a Review

Overview

LiveNation has a rating of 1.2 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LiveNation most frequently mention customer service, credit card, and ticket master problems. LiveNation ranks 241st among Concert Tickets sites.

  • Service
    69
  • Value
    64
  • Shipping
    31
  • Returns
    48
  • Quality
    54
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
24
See all photos
How would you rate LiveNation?
Top Positive Review

“Live Nation Is On the ONE!”

Glenn S.
8/11/22

My contact with Live Nation has been a most satisfying experience. I am sorry to hear that there has been some unpleasant reports but trust me, they were so professional with me I am almost lost for words in todays todays climate of companies taking people's money and not providing the services at professional level. The employee let's just call them (M) treated me with respect first and foremost. Neither of us played the blame game got right down to the business at hand. After a short conversation as they verified things I explained I was told my tickets were valid and although not the normal policy I would get them in the mail in a few days but they were actually expressed to me. Thank you for your courtesy and professionalism. No more pins and needles about the Show I'm to attend.

Top Critical Review

“Terrible refund policy”

Jen B.
8/24/24

I get not refunding tickets unless a medical emergency, but not refunding fast lane pass when accidentally selected instead of chair rental is ridiculous. I meant to choose lawn chair rental and hit the wrong button. I immediately contacted customer service about the mistake and was denied. Now I am out $80. Never again, Live Nation!

Reviews (147)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user daveb1563
2 reviews
1 helpful vote
  • Send Message
June 1st, 2022

Didn't get my conformation or email tickets. Paid over 400$, just how can anyone get through to live nation to solve this.

Thumbnail of user jeffg391
1 review
3 helpful votes
  • Send Message
August 8th, 2019

Jimmy buffet concert live nation oversold the pnc arts center by at least 30% too much so if you are in to over crowding then have fun if not stay away from live nation concerts GREED GREED GREED!

Thumbnail of user rileyl61
1 review
0 helpful votes
  • Send Message
May 3rd, 2023

Agust D (Suga) Newark Concert Day 3 was a nightmare. Nothing was organized. This event was put together by Live Nation at Prudential Center and they are both responsible for this mess. One line became three lines that turned into a mosh pit of people just rushing in to get wristbands. This became a health hazard and was a miniature repeat of the disaster that occurred in Itaewon. People were forced to stand in the rain for over 6+ hours. They in turn made everyone get into multiple mini lines and then took people at random, although some people had camped the night before. They said that camping was not allowed, but staff had said they would honor campers in line because they did not camp directly on the property. The very next morning they instead said this mess was everyone's punishment because people had camped. I find it completely irresponsible of both the prudential center and live nation to let this event turn into such a mess. VIP Soundcheck started at 6, but some VIP designated merch booths didn't even open until 6:30. Official wristbands were supposed to be given out at 10AM, but they didn't actually start giving out wristbands until around 11 and the ones who did receive wristbands weren't even the people that had been waiting in line. It wasn't until staff was completely switched out with Agust D's staff that lines started moving.

Products used:
Four VIP Soundcheck concert tickets

Service
Value
Quality
Thumbnail of user danielm1377
1 review
2 helpful votes
  • Send Message
January 7th, 2020

We bought VIP tickets but it was the complete desaster. Still fighting to get what was promised for this ticket.

Thumbnail of user rayh499
1 review
0 helpful votes
  • Send Message
October 12th, 2022

I have been trying for over a year to have someone contact me and they never do. Do not use this horrible service.

Products used:
Two tickets to a 2019 and show still has not occurred.

Service
Value
Shipping
Returns
Quality
Thumbnail of user todds600
1 review
0 helpful votes
  • Send Message
October 5th, 2021

Won't refund my money on tickets I sold through their VERIFIED RESALE on their website. They are IGNORING me. Keeping money that is rightfully mine. DO NOT DO BUSINESS WITH THIS COMPANY.

Tip for consumers:
Don't ever do business with LiveNation/Ticketmaster

Service
Value
Shipping
Returns
Quality
Thumbnail of user rylevox
1 review
0 helpful votes
  • Send Message
May 5th, 2023

Make purchase and never see your tickets...no one to reach out to when you are frustrated and want answers.

Thumbnail of user stuartf126
1 review
0 helpful votes
  • Send Message
February 22nd, 2021

The March 2021 Beth Hart show at the Warner Theatre, DC, was postponed again due to Covid. Per Live Nation's instructions I have sent two emails along with picture of tix I purchased at the box office. Still no response. I ha

See email below and previously email tickets.
Stuart Flatow (*******@aol.com)
To:*******@livenation.com Details Slideshow
Second email.

Please respond.

These days are stressful enough.

Thank you.

Stuart Flatow
*******@aol.com
*******985

No bird soars too high
If it soars with its own wings

-----Original Message-----
From: Stuart Flatow <*******@aol.com>
To: *******@livenation.com <*******@livenation.com>
Sent: Mon, Feb 15,2021 12:56 pm
Subject: Ticket Refund - Beth Hart

I am requesting a refund for two tickets purchased for the February 25,2021 Beth Hart Concert at the Warner Theatre that was originally scheduled for May 5,2020.

Please note the attached tickets.

POC Information:

Stuart Flatow
******* Dellcastle Road
Montgomery Village, MD
*******@aol.com
*******985

Thank you. Stay sane!

Stuart Flatow
*******@aol.com
*******985

C'mon guys, things are stressful enough.

Service
Value
Returns
Quality
Thumbnail of user stepheng536
1 review
2 helpful votes
  • Send Message
November 11th, 2019

They raise the tickets on u before u ck out never in my life I have seen such a ripoff concert site they nee tobe shutdown asap

Thumbnail of user fanestaw
1 review
0 helpful votes
  • Send Message
September 10th, 2023

Very difficult to navigate. Definitely don't buy tickets as a gift on this site. Had a really hard time getting to the person receiving the tickets.

Products used:
Tickets

Service
Value
Thumbnail of user hanniey1
1 review
0 helpful votes
  • Send Message
January 14th, 2024

Live nation ph is the worst organizer! How ugly their system is! How pity to all the people who attend the concert, give us justice is live nation ph! Shame on you! This organization is so slow to give an updates! Bokya live nation ph! Before you can even finish the strapping, it will took us 6hrs, imagine it`s very hot, then you make the people line up, then the queue is so $#*!ing slow, it looks like it doesn't move, and what's worse is that Carats themselves organized the queue because the staff didn't take care of it. And if you are disabled, do you still need to criticize someone? Just because he/she doesn't using a wheelchair Like hello? LNPH not all people that are disabled need a wheelchair, it's like you didn't do grade 2! Many more people passed out because of the heat, then when people asked for water refills, the staff doesn't want to gave them! They only gave when they see Sebongs gave water for all because someone just passed out! Then it looks like they are not even prepared they are lacked of everything jusko! You can't even find where is the lost and found section, theyre also lacked of enough staff to accommodate people inside the stadium. Are you ready like that Live Nation PH? You are not like that in other fandoms but in carats you are terrible!Live Nation is really terrible jusko! Philconcerts is way better than you LNPH! Magsara na lang kayo!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredachew321
1 review
0 helpful votes
  • Send Message
May 17th, 2023

There will be no queue number shown and you will be stuck in hours of waiting just to grab no ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylem440
1 review
2 helpful votes
  • Send Message
January 13th, 2021

It's amazing these companies stay in business. Absolutely god awful customer service & staff are all incompetent.

Thumbnail of user beverlys76
2 reviews
2 helpful votes
  • Send Message
March 6th, 2018

I have dealt with LiveNation for a long time and I am always satisfied with their venues/customer service/professionalism.

Thumbnail of user mikew1837
2 reviews
1 helpful vote
  • Send Message
December 20th, 2022
Verified purchase

Front Gate Tickets/ Live Nation/ Usana FIX THIS!
I Bought Season Passes, Not Cheap. The Passes were Meant to be a Gift for the Holidays, but am only able to give a FRIGGIN confirmation number as the gift rather than MY passes (SUCKY GIFT!) Because someone at Front Gates has decided that no product will be sent until April.

How does that do anyone any good!?!
What is a complaint with out a solution!?!
Have I been ripped off, or will I EVER see MY PASSES!?! It's a FREAKIN MYSTERY!

SOLUTION: SEND ME THE PASSES THAT I BOUGHT, NOW NOT LATER!

AMAZON/ONLINE PURCHASES/CASHIERS/CUSTOMER SEVICE DESKS, HELL EVEN DRUG DEALERS GET YOU THE PRODUCT THAT WAS PURCHASED. USUALLY WITH IN 7-10 BUSINESS DAYS! BUT NOT YOU GUYS SHEESH!

You've had 1317 complaints filed with the BBB in 3 years and 400 in 12 months!
With a C- score. In other words You Suck!
You have a History of Sucking! There seems to be very little Hope for you...

Please, for F@%KS Sake,
Create your Opportunities to NOT Suck anymore.

You Drank Fizzy Lifting drinks! Wich means the room has to be cleaned and sterilized!
Which means you get NOTHING!
Good Day Sirs!

Call me.

Tip for consumers:
Be Aware! No Refunds, and Every Single employed individual is of No Use to the Entire Planet.
Apperently Thier Only Reason for Existance is to let you know that you have been screwed.

Products used:
None What so Ever!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vbrazil73
1 review
0 helpful votes
  • Send Message
June 23rd, 2023

Beyonce Beehive VIP-Tickets for 950,00/ticket in Hamburg

The palce directly before the stage was very good, but the VIP-service was terrible.

1. After the early entrance we were hold 1 hour in the small blocked area between sation and entrance without any shadow and any possibility to go away. The securities were friendly, but could not let us, because the organisators said the area isn't ready yet. Why the didn#t let us to other area or to wait by the entrance isn't clear
2. The promised gifts were an ugly black cap with small text and terrifble quality looks as a rag and a key holder.
3. They were are not the promised red carpet and the photos on it.
4. We were are not allowed to use the toilets in the VIP-area, because they were according the securities for other VIP-area and needed to went trough the stadion to the next toilets.

As the VIP-guest were displeased aboit it, the securities tryed to block the exit from the VIP area. As I try to start to make photo of it, they unlock it at once.
5. There were not any promised hosts at the VIP-area and in the stadion. We only need to contact to the securities, whcih were friendly, but didn't have any instruction about the points above.

There are not any pöossibilities to post comments about the service by google. I think, because the guests were very disappointed about the VIP-service and the organisator blocked the commets on the Google.

Date of experience: June 21,2023

Service
Value
Quality
Thumbnail of user jazmined7
1 review
1 helpful vote
  • Send Message
March 11th, 2020

I went to this concert thinking it was going to be a great experience. This was my first rap concert, and I was fully pumped. We get there and it started from the minute we got out of the car. There was nowhere to be seen a place for Lyft drives to do drops offs, so we pulled to the curb. A man from the security decided to not speak to us respectfully. We hadn't even spoke to him at this time. We get out and he's yelling at us to move, and constantly asking us why we got dropped off there. Then we get into the venue and this is when it starts up. We are all standing there having a great time and security decides to push there way through, even though it wasn't even remotely packed. They pushed us and were very rude with their approach. I saw a a girl and her friend that I knew get kicked out because someone else underage had been drinking. Then my friend had hit her vape a couple times thinking it was okay because she and I have both been to past concerts and have vaped, and were not told that it wasn't allowed. They came up to her and caused and extreme scene. She was vaping and they accused her of using THC (liquid marijuana in a vape pod) it wasn't THC it was vape juice. They continued to state that it was illegal for her to use it because the age to purchase vape products or nicotine in general was 21. They kicked her out for using a vape, even though not even 15ft. Away were other people doing it too. Then maybe 10-15 minutes after that the person on stage told everyone to raise their middle fingers up. So of course everyone did. My friend was waving his around every direction. Then two security officers walk up and try to kick him out because my friend was "offending" security. My other friend talked to another officer and complained that she has never experienced something like this before and was disgusted by how people we being treated. They took what she said and helped our friend get back in. I just want to say that 45% of the security staff were nice, and very helpful while I was there. Like I said this was my first rap concert, but I will not be going back to the Egyptian Room in downtown Indianapolis again because of the way people were treated at the concert.

Thumbnail of user livenationsucksn
1 review
0 helpful votes
  • Send Message
July 12th, 2022

REACTIVE. NO PROPER GUIDELINE ON THE EVENT'S INFO. NO RESPONSE ON CUSTOMER INQUIRIES AND FEEDBACKS. NO ACTION PROVIDED. OVERALL 0/5 STARS!

Thumbnail of user davidd93
5 reviews
17 helpful votes
  • Send Message
March 13th, 2015

Love me some livenation. I love music and live shows, but also big name comedy shows too.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy concert tickets and get the latest tour news and artist insight on Live Nation. Watch exclusive videos, see photos, and find artist, festivals and venue info.

How do I know I can trust these reviews about LiveNation?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LiveNation?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business