• LiveNation

LiveNation

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Overview

LiveNation has a rating of 1.2 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LiveNation most frequently mention customer service, credit card, and ticket master problems. LiveNation ranks 241st among Concert Tickets sites.

  • Service
    69
  • Value
    64
  • Shipping
    31
  • Returns
    48
  • Quality
    54
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
24
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How would you rate LiveNation?
Top Positive Review

“Live Nation Is On the ONE!”

Glenn S.
8/11/22

My contact with Live Nation has been a most satisfying experience. I am sorry to hear that there has been some unpleasant reports but trust me, they were so professional with me I am almost lost for words in todays todays climate of companies taking people's money and not providing the services at professional level. The employee let's just call them (M) treated me with respect first and foremost. Neither of us played the blame game got right down to the business at hand. After a short conversation as they verified things I explained I was told my tickets were valid and although not the normal policy I would get them in the mail in a few days but they were actually expressed to me. Thank you for your courtesy and professionalism. No more pins and needles about the Show I'm to attend.

Top Critical Review

“Terrible refund policy”

Jen B.
8/24/24

I get not refunding tickets unless a medical emergency, but not refunding fast lane pass when accidentally selected instead of chair rental is ridiculous. I meant to choose lawn chair rental and hit the wrong button. I immediately contacted customer service about the mistake and was denied. Now I am out $80. Never again, Live Nation!

Reviews (147)

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customer service (26)
Thumbnail of user rachelf512
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Poor customer service and policies. I wanted to transfer the pass to another name before season start. They said no. So basically "too bad so sad" because the person I bought it for can't go to any of the concerts. I even offered to pay ANY fee up to a new ticket because they are not for sale anymore and they STILL SAID NO! Boo!

Tip for consumers:
Buy at your own risk

Products used:
One out of 2 tickets

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Thumbnail of user lauraz637
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

I've requested a refund lat year and also again this year and they said I would get them within 30 days... Still didn't get my 80 dollars back? Covid cancelled it, I definitely need my money back and I will keep trying... No more concerts for a while.

Thumbnail of user ranz2
1 review
3 helpful votes
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August 12th, 2019

I have to buy tickets for my party of 5, but this website only restricts to 4 max! So I decided to buy 3+2 tickets in two steps, after bought the 3 tickets, the price suddenly raised up for the same section of seats! Shame on you live nation!

Thumbnail of user matthewc335
1 review
3 helpful votes
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July 20th, 2019

Just left Jimmy Buffet concert. This was my 10th Buffet show and this was the worst by far. Buffet was amazing - not his fault. Got into our lawn seats about 30 mins to spare (after waiting in line for 90 mins to get into stadium). There were NO lawn seats left. Then, after waiting 45 min for a $20 vodka/lemonade, still no seats. Ended up standing in the aisle. Horrid. Wont be back after this horrible incident.

Thumbnail of user ccmcgraw06
1 review
0 helpful votes
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August 29th, 2023

We were sold tickets that were completely obstructed. We were not told anything about any kind of possibility where we may not be able to see. I asked a Livenation employee that was on site about our seating issues to which she told me "upgrade your seats for an additional charge and see what it gives you, I can't guarantee it's gonna be any better". I paid an additional 10 dollars for the bare minimum upgrade and finally got decent seats. After this coming back from a trip to the restroom, I was stopped by a livenation employee who told me she needed to see our tickets. I didn't have tickets for our new seats only a confirmation email to which I showed her and she rolled her eyes and said "I guess that will work". Not to mention people seated near us made a young boy throw away his wallet chain because it was considered a "weapon". Absolutely ridiculous, I will never purchase tickets from them again

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Thumbnail of user henryj159
1 review
2 helpful votes
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June 30th, 2020

My concert date got set to "TBA" 4 months ago. I finally contacted them for a refund, and they said no. Is the concert ever going to happen or is this just a way to steal from people? I don't understand how this is even legal. Stay away from this company at all costs.

Thumbnail of user anona163
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Ticketmaster/Live Nation has the worst customer service and the pricing is absurd. I went to the EchoPlex for a concert from a small band based in Chicago and they tried to charge $45 for an AMF. I wish I was kidding. The bartender literally said "I am sorry but the pricing is from Live Nation. They started buying up the small Venues in LA during the pandemic when they were about to go bankrupt." Tell me ur a monopoly without telling me. They will inflate anything for money. Greedy scums.

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Thumbnail of user kenw595
1 review
0 helpful votes
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January 4th, 2023

I placed an order with this company on December 8 expecting it before Christmas. On December 30, my order had not been processed and I asked for a refund. I would avoid doing any business with this company. They are terrible and full of excuses.

Tip for consumers:
Avoid this company

Products used:
Another company

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Thumbnail of user jessicam3879
1 review
0 helpful votes
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July 14th, 2023

Accidentally bought some kind of lounge ticket instead of the parking pass. Realized the next day and contacted them with no return call or email. This went on several times as I tried to contact. Eventually got a manager and they said we are just out the money. Couldn't get parking because lot is full now and they won't refund. Only bought one lounge ticket cause it was a mistake so nobody else in group has one. Won't even be spending time in the lounge I am paying to see the concert not lounge. Find it hard to believe a multibillion dollar company can't refund 100 for a mistake and it should have been handled earlier but customer service doesn't respond.

Thumbnail of user robertc5584
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

We took my friends 90 year old mother to see Tim Mcgraw at Blossom Music Center in Cuyahoga Falls, Ohio last night. Live Nation ruined the event for us. They refused to take her in the golf cart from the parki lot into venue. She was forcedTo walk the 300 yards to get in. Meanwhile, Live Nation staff were hauling each other around back & forth to harass the crowd on the way in with their petty rules! This company blows! Same treatment on the way out! Will never attend another show hosted by Live Nation. Fun sucking idiots!

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Thumbnail of user jenn39
2 reviews
0 helpful votes
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May 25th, 2019

If I could give them 10 stars, I would. I brought my son to his first concert. Dave Matthews Band! The two men seated behind us were obnoxiously drunk and completely rude to us. This wasn't minor, the men were purposely trying to ruin our evening. Not only did Dos Equis Pavilion (Live Nation) staff move us up to better seating, they also got us free tickets to a different concert. They far far exceeded my expectations in how they handled this. The pavilion has a great set up with amazing staff. I highly recommend going to any type of event here.

Thumbnail of user davids2183
1 review
2 helpful votes
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April 4th, 2019

Of late, every time I purchase tickets on the first day of on sale I find better tickets released within a month. And I am not just talking the last minute releases. Why even try to get them on the first day? Such a game. Today they released better isle seats all the way up the sections which they obviously held back on to later entice those who really were not as into going. If and if you called to get those better seats, they charge you for the change. Not cool.

Thumbnail of user nickr896
1 review
1 helpful vote
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August 24th, 2021

0 stars! First off what your doing in Wilmimgton is $#*!ed up. Moving shows postponing shows bull$#*!. Have tickets to a show that said denm was to play. Paid $30 or so. No more denm out of no where an tickets are cheaper excuse me but I want my $#*!ing money back. Your rules an regs to be their are stupid. Get the $#*! out of Wilmimgton you pieces of $#*!. Negative 100 stars btw

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Thumbnail of user qd13
1 review
0 helpful votes
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September 9th, 2022

The Nas and Wu-Tang concert on 9/7/22 was by far the most organized event ever! The parking pass lot was well organized and the parking directors were friendly and made sure everyone knew which way to go. The workers addressed all questions and all concerns where needed. We liked the fact that they told us to enjoy the show and were generally happy to help. As for the actual event, it was GREAT! The acoustics were phenominal under the Pavillion area! The stage and performers were well organized and lit up! There were no bugs biting us at no point during the event and the food was great! My only complaint was that the souvenirs were ridiculously priced. This is our first Live Nation event. As long as they are like this we will return! Thank you for hosting GREAT time!

Thumbnail of user antawnc
1 review
0 helpful votes
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August 14th, 2023

I went to the 50 cent concert last night and it was awesome. I decided to buy food during intermission and specifically wanted bottled water since the temperature was 93 plus. Degrees. I went to one concession stand and Needless to say the cashiers said they weee out of bottled water and was offering beer for an substitute. This is an epic failure. How are you not stock for water for a concert with 10- 15 thousand people in attendance.

Thumbnail of user marlonc53
1 review
0 helpful votes
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December 7th, 2021

You have a better chance of hitting Powerball than getting a discount through any entertainer you follow and states that you get pre-sale discounts for tickets. I wonder why?, lol, but, just go through the site without said discount and the sites works like a dream...

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Thumbnail of user msljb29
1 review
1 helpful vote
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May 26th, 2023

I was to attend the Dead and Company Final tour at Talking Stick Amphitheatre in Phoenix. I paid 170 per seat, only to have people from the lawn area take my seats. I asked security to help remove people from my seats. They told me they would have the police help they could not. The police never showed up to help. I am disable can not stand for 3 plus hours for the concert, so I eventually had to leave without seeing the concert. Live Nation and Ticket Master have been no help and will not respond to a refund request. I will never attend an event that Live Nation manages.

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Thumbnail of user karaskonieczny
1 review
0 helpful votes
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July 28th, 2023

If you have issues with your tickets, good luck getting a response from customer service. I wrote in and called two weeks before my event regarding an account issue that prohibited me from posting my tickets. I didn't get a response from support until the day before the event, and my tickets lost a lot of value. I wouldn't be out hundreds of dollars if I could have promptly gotten good customer service.

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Thumbnail of user rorys79
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Do not trust Live Nation and what you purchase. Purchased a VIP box number 3 in Denver at the Fillmore. Chose box on Ticketmaster website after calling the venue and choosing the box my self. Once at the show we were escorted by Live Nation security to our box only to be moved again tow hours alter and told that there were more then one BOX 3 and we had to move in the middle of the concert missing one of the bands performances. Live Nation supervisor was extremely rude and said it was not their fault it was security fault, and then proceeded to tell us there was nothing we could do except call the venue the next business day. Stated that security was not part of the VIP yet their shirts clearly stated Live Nation on them. Live Nation was unorganized, rude and misleading and have no accountability when consumers are paying hundreds and sometimes thousands for these VIP packages.

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Thumbnail of user bs632
1 review
0 helpful votes
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August 7th, 2022

Booked a Platinum Party bus to Kid Rock in April with no mention of the need for a parking pass. Two days before the event, our driver contacts us and asks if I have a parking pass. I asked what he was talking about as no one had mentioned a pass when I booked the bus. He informed me that sometime mid-season that LIVE Nation had implemented the need for a parking pass with no notice. He said we could pay cash at the gate. WTF, sounds sketchy to me at best. Then I go to the website and I can't even find out how much it is as it changes per event. When we got to the gate, I felt like I was extorted out of $80. Then once in the venue for the concert, we found that every time you went to the bathroom or to get food and drink, you had to show your ticket in order to get back into the amhpitheatre and again to get into our seats. Has anyone thought this through? This is no easy task when both hands are full with food or drink. I will do my best to avoid LIVE Nation run events in the future.

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Thumbnail of user dawnm1115
2 reviews
0 helpful votes
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December 11th, 2021

Warning do not go to concerts this spring or summer or venues this Year in 2022!
They are now forcing you to prove you have a vaccination shots, and if you can't or choose not to they are making you go into tents and spend $40-$60 to get a negative test! While you miss most of the performance. No refunds.
If you decide to comply with all of their violations and you do go into the concert they are making people give up their personal belongings for their own safety! Rent-a-secuity under the age of 25 are taking ladies purses and other personal belongings until the performance is over.
It's being done at venues all over the state of Indiana and various other states it would do us well to inform our fellow neighbors and family members.

Tip for consumers:
Warning do not go to concerts this spring or summer or venues this Year in 2022!
They are now forcing you to prove you have a vaccination shots, and if you can't or choose not to they are making you go into tents and spend $40-$60 to get a negative test! While you miss most of the performance. No refunds.
If you decide to comply with all of their violations and you do go into the concert they are making people give up their personal belongings for their own safety! Rent-a-secuity under the a

Products used:
Tickets to the 2021 Nutcracker performance

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Thumbnail of user erict866
1 review
1 helpful vote
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December 3rd, 2021

Their verified resale program allows scalpers to go buy up all the tickets for popular concerts and then immediately sell them at premium rates for pure profit before legit buyers can even get through the queue. I got in line at the earliest available time and all available tickets were verified resale by the time I got through the queue. All tickets are listed for 2-3X their list. Crooked as hell. They should prevent anyone from selling a ticket for more than list price or 10% higher. Make these scalpers get real jobs.

Products used:
tried to buy concert tickets

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Thumbnail of user laceyg29
2 reviews
0 helpful votes
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October 9th, 2020

I bought tickets through StubHub and the event ended up being cancelled. I was notified by Live Nation that the refund will go to the original purchaser. I am the current ticket holder and I paid for tickets. The original purchaser was compensated by me!

Thumbnail of user julieh70
1 review
1 helpful vote
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September 14th, 2015
Verified purchase

Such a HUGE disappointment! The House of Blues was oversold and we couldn't even catch a glimpse of Nick Jonas without breathing down the neck of a fellow patron. Obviously "standing room only" means get in line two hours before show time or you won't be able to see the show. And to make matters worst, the employees were rude and LOUD! On the flip side, Nick Jonas sounded really good even though we couldn't see him :(

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Thumbnail of user lizm89
4 reviews
2 helpful votes
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January 11th, 2022

They refuse all cancellations and refunds, even when the situation with covid clearly justifies cancellations.
TicketMaster bought LiveNation and they too are not responding to customer requests for refunds.
Very unacceptable!

Products used:
LiveNation to buy Santana tickets at House of Blues in Vegas

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