LMPerformance

Deducted 25% from my refund for defective items! Why? Terrible customer service! The worst company I've ever dealt with.

I ordered parts $237 and received my order confirmation. Since then there has been no further updates, no shipping details etc. I sent three emails and online enquiries but all have gone without an answer. No idea what to do now

I ordered a set of tail lights because mine were cracked. I got the first set, and they were broken. Sent them back and it took 6 weeks to get a replacement. During that time, I got a ticket for broken tail light.

Second set arrived broken as well. They said there was nothing they could do but offer me a $100 credit on $250 tail lights so I would only be out $150 after almost 5 months.

5 months in, down $150 and still don't have the parts I need. And they won't do a thing to make it right.

Be warned.

My wife bought me a N1 Catback back in May 2021 until this day all I receive is just a update blaming manufacturers status. Been so long of a wait I forgot about the product until another update was sent today. The crazy part is that when you call they never answer. At this point I'm just worried about getting my refund and hope the bank dispute since it's been 6 months going forward. Very poor customer service and experience.

I ordered a rebuild kit a while back for my 97 nissan truck and it was delivered within two weeks. The second time I buy a clutch from them and now (May 25) its been nearly two months and still hasn't even shipped... takes 3-4 days to get a response on the status, they miss a lot of calls but they usually call back which is okay, but they don't really give any solutions or answers, each time I just get talked down to and my question avoided. I believe they hope you forget about the order so they don't have to ship it. However, I'm gonna ride this out until I get my clutch but will not be ordering from them again.
My suggestion is to not get involved in the first place.

Update: LMP actually emailed me asking to change my review within two hours of me posting this. Nothing regarding my order was mentioned. Very strange and unprofessional to do so. Therefore I'm bumping down my rating.

Wish there was a better way to track packages, also packaging was a little on the sloppy side. Not sure if it is lmperformance fault or not, but I received one of my front shocks with a bent bracket where it hooks up to the spindle from improper handling and wrapping. I should be able to get it straight but it also damaged the powder coat as well.

I ordered a part from LM performance that stated it fit my car and it does not and I also got a different product then what was pictured. Then to return the product they wanna charge me for shipping which is $42.00 and 10% restocking fee. I do not recommend this business.

They kept me inform in how long it was taking on my to ship out. Product was good. Was just disappointed that a clutch kit no longer contains a slave cylinder. Which has nothing to do with LMPerformance. Just a cheaper way for the manufacturer to sell thier product.

My wife ordered me a N1 Invidia cat back on May 26 2021 for my bday and I still have no clue of when it will be shipped. My wife got the print out receipt but never a tracking number... today is June 6 2021. No update or info. I guess we wait? We are starting to give up hope. -New update " now it's 2-3 months before my package is shipped per manufacturer." Today is June 15 2021. What a shame. Told my wife to get refund before it's going to be a big hassle with their customers service since they don't pick up phone calls which they posted.

Ordered a week and a half ago. Still no legitimate tracking number. Emails, Instagram messages are ignored or I get an automated response. Automated response says it shipped yet there's no tracking info. Charged my card upon my order but I haven't heard anything since. Since they won't even respond to me and let me know what's going on, I'm left no choice but to file a fraud case with my credit card company.
They have glowing reviews on every page of their website yet I couldn't find anywhere that I can leave a review there. Look closer and you'll see they use a 3rd party to handle their reviews. There's no link for you to add a review. Pretty shady

Patient help and professional, great products, fast delivery, and they seem to strive for customer satisfaction - in my case I ordered wrong and they were helpful in fixing my mistake. I'll be a repeat customer!

Delivery no issue a little bit concern with the tube for double cab need to cut 4 inches to fit on the hanger took me almost 3 hours to put on my exhaust result was worthy got a pleasing sound. 2nd thing my air filter still sitting on the basement waiting for the bracket short "Z" and some clamps.

LMPerformance's customer service was great to deal with and answered all my questions before my purchase. They let me know up front that it would be a few weeks before the item would ship and kept me informed of it's progress. The quality of the product is very good and fitment is perfect. Overall I am very happy with the complete transaction and the product I received. I would definitely purchase from them again and highly recommend them.

Company shipped product quickly.
Extremely disappointed with Fass company for lack of including basic or standard instructions with expensive fuel pump & accessories- all to save a few bucks, online installation instructions are inadequate and not convenient for a customer who spent $700, this is no fault of LM Performance but of Fass who does not care for their customer experience- this must far after installed the system seems to be working well

I am an independent auto repair center owner/operator who strives to raise the bar, creating a unique and pleasant experience for my clients. Sadly, this is largely NOT the norm in my industry as evidenced by the influx of new faces at my establishment. My experience with LMPerformance has been quite pleasant. They offered the product I wanted at the best price I could find, with free shipping to boot! Order processing was fast and efficient and the order shipped out to me in a timely fashion. I couldn't reasonably ask for more! Thanks LMP, for showing up and helping to improve the image of our industry. Continue to be blessed, William Davis

A cat back exhaust system from Gibson for my 2001 Z28 f-body was delivered early and packaged perfectly. From product selection to ignition. I am one happy customer as I had never ordered anything on line before. This car is going to be a candidate for suspension upgrades in the future and I will be in touch with LMP again.

I have purchased several performance parts from LMPerformance and cannot disagree with the previous review more. I have my own shop and frequently buy offroad parts. Any problem was quickly resolved. I have never had a problem returning parts even when the error was mine. I will gladly shop with them again

The install was easy but will take a little time. It took some tugging to remove the old extensions from the car. You'll need to clean off the old tape from the car. That is the time consuming part. I then used rubbing alcohol to ensure I'd have good adheation of the new tape. There is a nub on the car that goes into a hole on the new extension. This ensures it is in the proper location for a proper fit. These look really great and are very sturdy. Well worth the money.

Update: customer service reached out and explained the situation on their end to give me a better understanding of what is going on and it's actually out of their control. My bad, The fact
They reached out right away to me is good customer service.

I received my part quicker than expected. The instructions were not for my particular vehicle which made the install much more difficult than it needed to be and there were no product stickers included. The air filter had to be modified to fit the housing and seal better. After the install, the Vararam performs VERY well.

I bought a piston and ring set for a 5 cylinder Dodge Sprinter from LM Performance (August 19th). Their web page and my receipt state "Set of 5". To me this mean 5 pistons and 5 ring sets. And their price is consistent with the purchase of 5 piston sets.
On Saturday, August 24th I received one (1) piston with rings.
I have continued to try to contact someone at LM Performance to let them know of my situation. When I call; all I get are pre-recorded messages. I have left many unanswered messages. Also, I do not get any response to my emails. I have emailed customer service rep Alex Santiago numerous times to try to explain my situation.
I received a email from their customer rep. Yesterday evening (Aug. 3rd). I'm hoping for a complete refund and return shipping label.

This was my first purchase from LMP and I will look in to purchasing from them again.
The midpipes I ordered came as described and in good condition. Although shipping took an extra day. Not sure that could be helped by LMP could have been a FedEX issue but it was frustrating though. All in all a good experience.

We were looking for the granatelli coil packs to fit our F250 and ran across an ad for LMPerformance and so we checked it out. Not only did they have the coil packs but they had the lowest price for them. To top that off it said that we would get them in 5 to 7 business days and we received them in 3 days. I'd highly recommend LMPerformance for all your parts needs. Thanks a very satisfied customer.