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LMPerformance has a rating of 3.3 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. LMPerformance ranks 39th among Auto Accessories sites.
I am not a professional racer but race my Mustang for fun on a local track.And even though it is only for fun my aim is to win so when I started having problem shifting I decided I needed a better clutch. I bought a Spec Clutch for my racing Mustang. The shifting is so much smoother now and I can handle the track much better with the new clutch. When I mentioned I was having problems shifting gears with my old clutch and could not get the performance I needed another racer mentioned the Spec clutch so I decided to give a a try. I had purchased from LMPerformance a few years ago and was satisfied so decided to give them another shot. I am happy that I did. I got a good price and am happy with the clutch performance.
Deducted 25% from my refund for defective items! Why? Terrible customer service! The worst company I've ever dealt with.
I have purchased a CM fx 250 and install it on my own, I have contacted CM also and at present breaking this clutch kit to 555 miles since I on a 2010 Subaru WRX, I have take pics and videos of the install and it went well pedal feel is so much better softer than the exedy stage 1 with a act flywheel that I only got ******* miles and that's a plus for WRX firewall spot welds. So I will update on this CM fx 250, now let's get some miles on this bad boy.
LMP went above and beyond for my order. Even amongst delays from manufacturers, they took care of me anytime I had questions about my order and provided many updates.
I haven't received my order yet but I am looking forward to receiving it I don't know how much longer to wait for it hopefully it works out good thank you
It was an overall pleasant experience buying from LMP. I had never heard of them prior to making this purchase so I was a bit skeptical about giving them a try but they surpassed my expectations I ordered a Borla Exhasut sometime in late july and due to the pandemic I was expecting to receive my order in late September but no their team got me my item in about 2 weeks from the time of purchase during a global pandemic I can only imagine what they are like when things are normal I was very impressed definitely will be bringing my business back in the near future for my car needs.
I bought a corsa sport to extreme exhaust with active valves from LMPerformance and let me say worst service I've ever had to deal with once they take your money will try do nothing and insult you when speaking about your problems of the product you bought from their website. I bought an exhaust first tried to screw me over a cancellation and return and charge me for a stock fee bare minimum of 10% and on top of that a late shipment fee and refunded me for $150 just to remove a bad review of that. Then I receive the exhaust which mind you I didn't want anymore but had to keep box came in damaged parts were damaged and now telling me there's a warranty I had to fill out after asking and refusing to help me and insulting me when I said it should be in an email when confirmation of bought product and told me and I quote "I shouldn't have to tie your shoes for you" no you shouldn't but your being paid to do your job so let me tell you don't buy anything from them it is not worth it what do ever go to corsa's main website or American muscle they will take the return no problem and when having problems will refund you and give you extra store credit for it.
Tip for consumers:
Don’t bother with LMPerformance you’ll be extremely disappointed and loss of money!
Tried several times to return item but they will not call me back or answer in that department they are con artist
Tip for consumers:
That they are crooks
Products used:
None they sent the wrong cold air kit
I have spent thousands of dollars through LMP and on my last purchase, it will be my last. Beware if you are purchasing off road parts being shipped to CA do not buy from LMP. The sent me an out dated x pipe that did not match my headers and they would not help in returning or fixing the situation. The woman that i spoke with on the phone, "Maria" was very rude and did not help one bit. Very poor customer service as to what they say on their website. My thing is, if you sent me the wrong parts, you should fix it, that is if you want to keep your customers happy and your business successful. Instead she explained my ONLY option was to pay for shipping back to the east coast then back to CA. I will no longer be recommending LMP to any of my friends and i warn those who do buy from them.
Then after posting this same review on their Facebook page to warm future customers, they send me an email that was very unprofessional. They stated that they will now refuse the return of my items and refuse future buys from them (which i wouldn't buy from them ever again anyway) and threatened to tell BBK not to exchange parts for me, which in fact had already had them switch due to LMP not helping :)
These were labeled very nice and went in so easy and they look great i will be ordering more stuff in the future shipping was fast as well
Like the title indicates, I received the wrong radiator. I'm having difficulty in getting any resolution from LMP. The first step is for them to get me a prepaid label to return the radiator. I had to get PayPal involved to get LMP to generate one. It was at this point that I found out that the incorrect radiator was drop shipped by Max Performance. The Corvette radiator was returned to Max Performance. I have emailed LMP requesting an estimated ship date. Support is not responding AT ALL. LMP has over $300 of my money. I'm tired of nagging LMP. At this point I would prefer getting my money back.
I received a phone call From LMP that went to voicemail but indicated that something will be done to finally resolve my issue. This is not entirely LMP's fault as they drop ship from Max Performance. But if LMP is going to drop ship they need have a procedure in place to babysit some of the problem manufacturers. I ordered a Pypes exhaust from LMP which was drop shipped and had absolutely no problems.
We are very sorry this is still ongoing and we were completely unaware you have not received your radiator. We were under the impression you were already taken care of by Cold Case. Please contact us on Monday at 866.567.2001 as we are not open on Sundays.
We have been trying to get Cold Case to do this for you now since 7/6/20. Cold Case Told us they sent UPS PICKUP out twice and return labels directly too you. (Also you did a charge-back already on us as well). We ordered the correct part that you asked for and Cold Case must have sent you the wrong order. Cold Case is also responsible for sending on the correct part to you, i will follow up with them as well as this is the first time we have heard that Cold Case did not send correct radiator yet.
Here are the emails we have been sending back and forth showing we have been working on this problem for you, we do not ignore problems and we try to work with vendors and customers so this does not happen. Sometimes vendors do not feel the same way since we are in-between the customer and them so they do not have to take any blame. Here are just SOME of the emails that have been going back and forth to try to fix this issue. We are looking forward to correcting this issue with you and making sure COLD CASE sends the correct part to you.
EMAILS:
sales@lmperformance.com
From: sales@lmperformance.com
Sent: Friday, July 24,2020 1:27 PM
To: 'Eric Casperson'
Subject: RE: FW: LMPerformance Order 668424
Hi
Customer now did a chargeback on me I did not get the call tag email can you refund me for this order?
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: sales@lmperformance.com <sales@lmperformance.com>
Sent: Saturday, July 18,2020 8:49 AM
To: 'Eric Casperson' <ericc@maxperformanceinc.com>
Subject: RE: FW: LMPerformance Order 668424
I do not see it
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
2
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Eric Casperson <ericc@maxperformanceinc.com>
Sent: Friday, July 17,2020 7:23 AM
To: sales@lmperformance.com
Subject: Re: FW: LMPerformance Order 668424
Calltag was sent to sales@lmperformance.com for you to forward to customer.
Eric Casperson
Account Manager
GTOG8TA.com
Cold Case
2705 Clemens Road B103
Hatfield, PA 19440
ericc@maxperformanceinc.com
www.maxperformanceinc.com
Tel: 267-638-0355
1-844-MAX-PERF
Fax: 267-638-3507
On 7/17/2020 12:42 AM, sales@lmperformance.com wrote:
Help, where is the return label?
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
3
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From: Ralph <ralph.e.johnson@comcast.net>
Sent: Thursday, July 16,2020 2:43 PM
To: sales@lmperformance.com
Subject: RE: LMPerformance Order 668424
1) I have not received the return shipping label mentioned in the previous email.
2) When can I expect to receive the correct radiator for my car?
From: sales@lmperformance.com <sales@lmperformance.com>
Sent: Thursday, July 09,2020 2:24 PM
To: 'Ralph' <ralph.e.johnson@comcast.net>
Subject: RE: LMPerformance Order 668424
Hi per Cold Case: I'll send you a label to return back to us.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Ralph <ralph.e.johnson@comcast.net>
Sent: Thursday, July 9,2020 6:43 AM
To: sales@lmperformance.com
Subject: RE: LMPerformance Order 668424
Hello,
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
1956-60 Corvette
From: sales@lmperformance.com <sales@lmperformance.com>
Sent: Thursday, July 09,2020 12:06 AM
To: ralph.e.johnson@comcast.net
Subject: LMPerformance Order 668424
Hi
Per cold case
OK that makes sense now.
He must have gotten an order mixed up with his.
What is the number on the outside of the white box? That will tell me what he got.
Then I can set up the return to swap it out.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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sales@lmperformance.com
From: sales@lmperformance.com
Sent: Thursday, July 9,2020 2:23 PM
To: 'Eric Casperson'
Subject: RE: FW: RETURN 668424
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
1956-60 Corvette
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: Eric Casperson <ericc@maxperformanceinc.com>
Sent: Thursday, July 9,2020 11:27 AM
To: sales@lmperformance.com
Subject: Re: FW: RETURN 668424
Importance: High
OK so he did get a completely different one. Not sure how or why.
I can get it returned back to us and swap out.
I'll send you a label to return back to us. You can forward to your customer to send back to us.
Eric Casperson
Account Manager
GTOG8TA.com
Cold Case
2705 Clemens Road B103
Hatfield, PA 19440
ericc@maxperformanceinc.com
www.maxperformanceinc.com
Tel: 267-638-0355
1-844-MAX-PERF
Fax: 267-638-3507
On 7/9/2020 11:33 AM, sales@lmperformance.com wrote:
Hello,
CVH710 is on the sides of the box. This is exactly what I have:
https://www.coldcaseradiators.com/product/56-60-corvette-aluminum-performance-radiator
Hi,
At this time should I be doing anything with the Corvette radiator?
Ralph
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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CONFIDENTIALITY NOTICE:
The information transmitted in this electronic mail message is confidential and proprietary.
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If you have received this communication in error, please immediately delete this message and any attachments.
From: Ralph <ralph.e.johnson@comcast.net>
Sent: Wednesday, July 8,2020 6:59 PM
To: sales@lmperformance.com
Subject: RE: RETURN 668424
Importance: High
Hi,
At this time should I be doing anything with the Corvette radiator?
Ralph
From: sales@lmperformance.com <sales@lmperformance.com>
Sent: Tuesday, July 07,2020 8:41 AM
To: 'Ralph' <ralph.e.johnson@comcast.net>
Subject: RE: RETURN 668424
Hi
I have submitted this info to the MFR I will let you know when they respond.
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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CONFIDENTIALITY NOTICE:
The information transmitted in this electronic mail message is confidential and proprietary.
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From: Ralph <ralph.e.johnson@comcast.net>
Sent: Tuesday, July 7,2020 8:13 AM
To: sales@lmperformance.com
Subject: RE: RETURN 668424
Importance: High
Hello,
4
There are no identifying markings on the radiator that I received other than the Cold Case logo on the core. I
Can tell you for certain that it does not look anything like the radiator that is shown for my application. It has
Mounting brackets on each side. The are no provisions for connecting the automatic transmission fluid
Lines. The petcock is on the opposite side of the radiator. The dimensions of the core excluding brackets is 24”
Horizontal by 15” vertical. I intentionally have not removed the plastic bag it is in. If you need specific pictures,
Please ask.
Regards,
Ralph Johnson
1837 Aglen Street
Roseville, MN 55113
651-500-4198
ralph.e.johnson@comcast.net
From: sales@lmperformance.com <sales@lmperformance.com>
Sent: Monday, July 06,2020 11:25 PM
To: ralph.e.johnson@comcast.net
Subject: RE: RETURN 668424
Hi
What part number did you receive? Please send pictures
Sincerely,
LMPerformance Inc.
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
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From: ralph.e.johnson@comcast.net <ralph.e.johnson@comcast.net>
Sent: Monday, July 6,2020 4:14 PM
To: sales@lmperformance.com
Cc: sales@lmperformance.com
Subject: RETURN 668424
Importance: High
COVID-19 UPDATE: Due to the restrictions placed on vendors we have experienced longer the
Normal customer service requests such as statuses. Many of our vendors are working from their
Homes and delays have started to occur. What used to take minutes for answers is now taking
24-72hrs to get updates. Please note that order fulfillment has taken precedence over status
Requests in order to get everyone''s orders out on time. Be safe and God Bless!
COVID-19 UPDATE: Due to the restrictions placed on vendors we have experienced longer the
Normal customer service requests such as statuses. Many of our vendors are working from their
Homes and delays have started to occur. What used to take minutes for answers is now taking
24-72hrs to get updates. Please note that order fulfillment has taken precedence over status
Requests in order to get everyone''s orders out on time. Be safe and God Bless!
Thank you, your Return Request has been sent to a representative. Please note that this may take a
Few days while we obtain return request confirmation and approval as well as return instructions.
DEFECTIVE, DAMAGED, or WARRANTY Returns:
Please respond to this email and send pictures showing fitment problems, defects, shipping damage
Or anything else that will help speed up the RMA process.
RETURN REQUEST DETAILS:
Order Number: 668424
Name: Ralph E Johnson
Parts to Return: Cold Case Radiator - Incorrect part received - Correct part was ordered - WTF I
Haven''''''''t the foggiest idea what application the received radiator serves. I ordered catalog
#00834357 model #RFE19L order #668242
Reason For Return: Defective
Send Replacement: Yes (Please Specify)
Details of Return: 1978 Pontiac Firebird Trans Am 400 ci Pontiac TH350 Automatic Air Conditioning
RETURN POLICY:
We cannot accept returns on parts that have been used or installed. No returns will be accepted after
45 days. All Returns must be in original packaging. Prior authorization must be given before any return
Can be made. A minumum of 10% - 25% Restock Fee to cover costs involved with processing your order
And packaging and Manufacturer restock fee + Original Shipping Late Model Performance Paid
UPS/FEDEX to ship to you. Special orders may be subject to Manufacturer Restock Fees as well.
Shipping cost will not be refunded. Hoods as well as Programmers may not be returned unless
Defective and only for replacement. Pictures of the product may also be requested.
REFUNDS/CREDITS:
Refunds and credits may take from 5-30 days based on manufacturer policies and inspection times.
Late Model Performance
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
Reviews: https://www.shopperapproved.com/reviews/LMPerformance.com/
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Late Model Performance
https://www.LMPerformance.com
Customer Service Links:
Receipt Requests: https://www.lmperformance.com/status
Status Requests: https://www.lmperformance.com/status
Return Requests: https://www.lmperformance.com/returns
Cancel Requests: https://www.lmperformance.com/contactus3.asp?subject=COR
Reviews: https://www.shopperapproved.com/reviews/LMPerformance.com/
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Very pleased with the service, price and delivery time. I highly recommend LMPerformance! I would not hesitate to buy products from them again!
Do NOT buy from this company! Bad CS, only wants to communicate with Email and they never reply! And no one will talk to you on the phone!
Tip for consumers:
Buy somewhere else. Once they have your money. No one will help you with returns or exchanges. They want it done totally by email that no one will respond to.
Products used:
Nothing , they sent the wrong part then I had to pay $148 to return it.
Quick delivery and good quality, so far have had no problems. Lowered my car a lot, a camber kit will be needed if you do not want camber
Received quickly. Tried to pull a bushing, broke collet (easily removed with screwdriver). Tried to contact to replace including paying for replacement, NO RESPONSE.
Intake was received in perfect condition, and there was a noticeable performance improvement even before tuning.
Great help over the phone when choosing a product. Great product line for any vehicle. Safe and fast shipping.
They were helpful and I got my packages fast my exhaust came in the day after purchasing and my extension harness took three days overall I'm happy
Ordered some headers and there were super. Received them in two days and they were shipped the same day. No complaints here.
I love it the hood is perfect and looks better then I hoped it would makes my car stand out great work
I went to the exhaust shop and the guy told me it was the wrong part so I'm just tryna get my money back
Very competitive prices and exceptional customer service with frequent status updates. Will be using LM Performance again!
Placed my order for Shocks at 4:30 PM delivered next day about 2:00 PM. I could not believe the package was for me.
I though it was gonna be a good place to go but I received the wrong parts after waiting almost a month to receive them
HI very sorry about your order, looks like you received a SD033 which is what was ordered. SPEC is running behind in manufacturing and hence the delay. This was shipped about 2 weeks after the order was placed. The pandemic has caused a lot of industries a lot of supply problems and the automotive parts industry is one of them. Please let us know if you tech advice on ordering the correct part for your truck.
Needed the parts before the weekend. Ordered them monday, they were shipped the next day and i had them by friday. Thanks for all the help
Great shipping time and the product went above my expectations. Recommend the Vararam intake all the way.
Items just as described fast shipping and well pack this items was easy to install and works just like it say it would
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We are very sorry you did not cancel your order before it shipped and we are sorry that you have not followed any instructions on how you can return your order or how you can rectify the situation with a warranty claim. You just seem to want to complain about something that could have easily been solved. You told us you wanted to cancel your order because you wanted to AVOID sale tax so i said we would give you a discount so equal to the sales tax to help you and you can keep your order. So we refunded you the $153. We did not have to do that but were trying to make you happy. Now you are complaining about a fitment issue. You told us you had to weld a bunch of stuff. You did this before contacting us or CORSA. You still have not even filled out any return request or sent us any pictures? All i asked for was for you to send us pictures of the issues and/or let CORSA know you were having problems which you refused to do. Instead all you did was make a bad review... we are not able to help you if you are not willing to listen or cooperate in any way.