Localauctions

Literally my experience:

After emailing these people three times and getting NOTHING, I ask the livechat to ask for a phone number. I as given a phone number and told Amy is your gal.' what I got instead of helpful Amy: I had to call three times to get past an automated message demanding money. I just called and you want money for doing nothing?

I finally get past that and I ask for Amy and this is the following conversation
'Why the [expletive] did I have to call three times when I am hearing impaired and why aren't you saying this is [expletive] Amy and I will help you with [expletive] auction?
'Please don't swear or I wiil hang up'
I remind them high schoolers can recognize a sentence subject and ignore a swear word while first-graders focus on swear words--high schoolers encounter this all the time in literature and amongst themselves, so why is the customer service less mature than a high schooler? I also remind them I need AMY for AUCTIONS
'If I am going to help you with [mumble], I need you to [mumble]
'You just said you could help me with 'mumble'. I have hearing aids. Did you say Auctions? Bcecause you didn't say 'Amy'?
'There is no Amy. I need you to [mumble mumble mumble] and give me your phone number'
'You can just check my number from contacts or even during this conversation. Phones have worked that way since 2020. I am also hearing impaired. Did you want my EMAIL ADDRESS. And why isn't Amy asking about this?

This went on for a total of 2 minutes. I finally got Amy, but she kept repeating the mumbling and phone number demands, even after reminded a) the subject being auctions (she never admitted she had anything to do with that) and that I was hard of hearing, so a phone number would be a) be ableism and b) unhelpful. She got mad at me every time I reminded her of both AND I told her about the points shown on this site: https :// justcall.io/blog/dos-and-donts-of-excellent-customer-service.html#:~:text=Among%20the%20customer%20service%20don,with%20before%20ending%20the%20call. (she only used the don't no matter how many times I repeated all points and which were which)

After wasting 10 minute of my time, having no clue how disabilities or phones or even words meant, I was blocked for saying 'You need to apologize and say "this is Amy, I will tell you about auctions' Pretty easy and cut and clear right? Nope. I'm blocked for reminding a customer service agent what to do (which I shouldn't since it is not customers serving you)

I STILL have no idea if they actually handle auctions in a company called 'localAUCTIONS.com'