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BEWARE! Stay away from this company... They tell you that they will turn your order around in 24 hours but it is all lies. They bombard you with emails and paperwork (i presume to buy more time) and then they don't return calls or emails. BEWARE! Even worse is that your credit card company wont return the charges because they will tell you that you eventually got your goods. The advice that i got from my credit card company is to clearly state in your communication with them that you require the items by a specific date and that the goods are not of any use to you after that date, then refuse the shipment if it comes after it was due, request a refund and dispute the charge if you cannot resolve it with the company.
We ordered retail mugs for my coffee shop for holiday gift shopping. Several of our customers requested stainless steel mugs with our logo on them, and Logotoyou.com had a decent price on them with a promised 24 hour turnaround time and 5 day shipping. We placed our order on 11/28. On 11/29 they sent us an email that our vectored art didn't load at the site. We emailed the requested file of the correct size/resolution. We recieved an email 2 days later that we needed to approve the art. My partner immediately replied to the email and approved it, stating that we had expected this to go to print 2 days previous. On 12/9 we got an email WITH OUR APPROVAL EMAIL ATTACHED from a representative that said she never got our approval. We forwarded the email back to her and told her that we needed her to respond immediately with a date we could expect our goods to arrive. On 12/20 we received another email from her saying that they didn't have the goods and they won't be able to ship the mugs out until after the end of next week, which would be at that point 12/30. I demanded a refund. They now refuse to return my calls or respond to my emails and I have gotten no resolution.
Last year, i made some very cool coffee mugs with my company logo from them. And i really found them great in production.
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We offer high quality, custom printed merchandise for promotional products, corporate gifts, and tradeshow giveaways. Free Art Service, Low Prices, and Free Samples!
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