Look Fantastic

I ordered a single stuff since the beginning of November and haven't received it until now! It's has been a month and their customers are useless!
And their estimate delivery is a dang lie!

NEVER AGAIN!

My husband purchased Sukin Skin Cream for his daughter and it arrived with tatty torn boxes and appears really old. I have tried in vain to reach the Company but after wasting my whole afternoon i feel exhausted by it and have to give up. I have now read the reviews and wished I had before this fiasco started. I have just checked the seals on the creams and they are broken. We are OAPs trying to give a lovely Christmas gift. Stay away from this site!

TLDR;
This company is a scam, avoid at all cost.

Ordered on 11 Nov with the tracked delivery that is supposed to arrive within a week. Products were shipped out on 3 Dec, after 3 weeks?! After more than 6 weeks, and the items have not arrived. The courier has not even received the package even though it was dispatched.

Also, they now claimed delivery takes 30 days and claimed it is the normal procedure when (1) I used the fast track which is 8 days, and (2) none of their delivery options is 30 days to begin with. Charging customers for delivery then using a cheaper option, what a scam. I clearly picked the fast track delivery and they deny it. What a joke / scam.

I ordered a makeup set as a gift for my sisters birthday, I needed it quite quickly so to be sure it would come in time I paid for next day delivery. I waited 5 days for the product and even sent them messages asking where it was but their responses were unhelpful. After 5 days of waiting and trying to contact them they sent me an email saying they had cancelled my order. By this time it was too late to order it from anywhere else as I needed it the following morning, so I was left without a present to give to my sister on her sixteenth birthday. I understand that there are problems sometimes but if they had let me know earlier that it had been cancelled I could have got something else. However, when I asked where my item was they obviously didnt check its progress before replying or they would have known it had been cancelled. I am so disappointed and wont be ordering (or trying to order) from here again.

I ordered and never got my order! They claim it takes 60 days to ship an item from UK to Europe. That's ridiculous and I doubt I will receive my items. I should have checked the reviews, but they are buried in the search engine.
Do you have an idea how can I complain?

I ordered on 27 Oct and they informed me that the order will be delivered by 10 Nov, After waiting i got in touch with them and they said you have to wait for 30 days in order for them to check and raise a missing order. After 30 days i contacted them again and they reply you asking someone else received your order maybe neighbour or someone else in the hotel and you have to reply them with your home address. After 3 days you will get a form DOR what they call it and you need to fill in all the details again with your signature. This they request you so that they can check with the courier company. I had checked with the courier company after 20 days when placing the order and they said we never received any such item from Look fantastic. Its been more than 40 days and i have no clue where is my order. Make sure you dont get cheated as they have stupid customer service and each one will ask you the same questions back and forth for months.

A month later have not recieved products a month later, customer service no help at all, meaningless sentiments for 10 says now about how they are 'looking into it'. And asking to give them my details again. The worst experience with a online shopping yet.

Ashling

We order an item at the beginning of Nov. 33 days later, we receive an email stating they ran out of the product as too many were ordered over the previous weekend. What? So you sent out all the orders to ppl who placed their orders over black Friday shopping weekend instead of honoring an order that was placed a month prior. Absolute non sense. Get your $#*! together

Have successfully bought from this website in the past but its very hard to remove old postal addresses from account (if possible) and recent order has gone to the wrong address despite the right one being selected. Company claim that because they have delivered to 'the given' address then they have completed the order. Customer services hard to contact and generic. Have no interest in problems like this. I'm £70 out of pocket. I wouldn't risk it again.

Previously used to purchase from look fantastic with no problems. But with my last order I realised as I pressed accept order that the delivery address was incorrect. I then msg them advising correct one straight away. Didn't get a response so called and was told I needed to cancel order online. Tried to do this but their own website wouldn't allow me. Contacted again to be told they would do this either at warehouse or courier. I then received a Hermes notification advising it had been put through letter box. Called again and MSG again to be basically told not their fault and would advise I go to my old address. Such bad customer service seems to be a classic computer says no and didn't carry out promises to cancel.

I entered an order, while tracking it showed that the order had been "recalled" which they show as a "return". My credit card was already charged and they kept a nice 28% tip by not fully refunding the charge. DO NOT do business with Lookfantastic!

I paid for my order with PayPal and it said my order went through. They tried to tell me there was a problem with my transaction and I needed to give them my credit card information! So you can charge me twice? No thanks! I told them to cancel my order.

This item was defective after a couple of months. Returned to LF in March and have a Fedex proof of receipt by LF on 15 March. Two months later, this return is still pending. LF has informed me that they cannot locate the returned item in their warehouse and they need to do a manual search. I have sent numerous reminders and been told the same thing: the warehouse has not responded. I have a proof of receipt so the fact they cannot locate the item is irrelevant but they refuse to give me a refund. Especially stressful as it is in relation to a high value product. I have stopped purchasing from LF and will inform my friends and followers of this experience. I will also stop purchasing from Cult Beauty and HQ Hair as they are all owned by THG, the parent company of LF,

BUYERS BEWARE lookfantastic's gift promotions! I made purchases to qualify for a free gift promotion they were running. However, they shipped my orders without gifts, and proceeded to cancel them off the orders.

I would have expected for them to notify me that they had no gifts available anymore during the purchasing process. Alternatively, I would have hoped that they honored their terms #23, "we reserve the right to change the free gift for a gift of equivalent vale".

Customer service representatives offered me instead a $5 store credit which is only amounts to 4% of the gift value. They said that "Free gifts are subject to availability". They still have the item in stock. If promotion funds ran out, they should inform of this shortage at the moment I was making the order.

I feel this company runs shady gift promotions to lure customers to buy more and then claim the promotion was not available after the fact. I advise everyone to be beware the company's free gift promotions.

My first and last purchase with lookfantastic. Lots of false advertising on their website. It says ships out your order the next day which is a lie. My order was pending for more than a week and only changed to "shipped" until I wrote a complain. The shipped status remained for more than another week and I have not received my order. I wrote to them again yesterday and they said they can't do anything because I selected standard shipping that is NOT tracked and that the shipping can take up to 30 DAYS! Never buying from them again. Be warned!

Appalling customer service if there's a problem beware of this company theirs returns policy is obscene and not present on their website. Used the foundation matcher it arrived a bright orange colour and they won't allow a return even when I stated that the product was not sealed when it arrived.

I'm disappointed with Lookfantastic. I placed the order in Aug 2020. I paid extra money for DHL express service but the delivery method showed standard delivery. I asked their service team twice. They replied would look Into the issue and get back to me. However, no reply up to now. Their website claimed that the order will be dispatched in 24 hours but I kept receiving emails saying the the order postponed to next 48 hours in first 2 weeks. After 2 weeks, no amendment have made to the wrong delivery method. Also, no more updates for the dispatch process. They even refuse to cancel the order. I can only keep waiting and hope they will solve the problem some day.