Look Fantastic

I am a customer since 2016, and have to admit, the company's service is only getting worser over the years. Have a missing product in my order reported on 08.12.2021, have been promised a replacement - so, today is 06.01.2021 - no any mention of it, neither any information from the company.
Would recommend to AVOID.

They are fine until you have a problem. Their customer service contact is terrible. They simply don't reply. Their chat facility is rarely working, but when they do respond on it and. You make the complaint they don't respond. You can't email, you must submit a form each time you make contact. I had purchased a faulty product, it took them 3 months to acknowledge receipt of returned goods, after almost 20 attempts at contacting them and after having to prove postage. They eventually offered refund, as the card I used to purchase product was out of date they refused refund and offered credit. I was so tired of fighting them I agreed to this. I spent my credit, and I am waiting 3 weeks for delivery! Received an email yesterday telling me that they had to cancel part of my order, no idea why, and no sign of credit. I'm dreading having to chase them for the cash, again.
Save yourself a lot of time and energy and AVOID this appalling company.

I am finding it hard to describe this without swearing but I wouldn't recommend this scum website to my worst enemy. Don't fall for the same day dispatch because they'll take 11 days and counting to do it. After 11 days of going back an forth with multiple sales representatives they finally tell me it's out of stock and will keep me updated. If anyone wants good quality shop at ADORE BEAUTY and not these bs crap lying dogs. No I don't work for adore but I don't want anyone's money going to these low life's who can't run a business. Trust my words, delete your shopping bag, close the tab and never look back

I have probably purchased about 6-8 products from this site in the past. All orders were delivered fine. However I placed an order near the end of February which has still not been received. I would possibly be understanding if they were able to give a reason for this, such as the item being out of stock. However, every time I query it with them they simply say they will check with their warehouse and get back to me. They never return back to me. I asked for a refund two weeks ago, which they agreed to get their IT department to do. Have I received the refund? NO. I will not think of buying from them again. Customer Service is frustrating to say the least. I will gladly pay more at a website that is more reputable.

Ordered a lipstick I've worn for years. It came in similar packaging, however when comparing the shade of the lipstick I was sent to the lipstick I purchased previously from the manufacturers website the shades do not match. When I send pictures and asked for a refund, I was told the company needed to "investigate". Shady and unethical website. False advertising and misleading marketing tactics. Fake Stila products.

I had placed an order for 180 days supply and I received only 90 days supply and they refused to send me the balance 90 days supply even though it's their fault their customer service was very poor they have promised to refund me the 50% back but won't compensate for the inconvenience and also extra I had to pay in customs as the customs was charged on higher amount. Terrible after sales and customer service.

I have received many emails saying if you buy over £60.00 you are entitled to a lady's beauty bag with few goodies. I did not need the 4th item, but I though it would be worth it.

After placing the order, I have received the confirmation and it was not showing the bag.
I tried to call several times, but my calls were cut saying the operators were too busy. I have sent 2 emails which nobody replied.

After 2 days I have managed to speak to them, which did not help at all. They said that some items are excluded from this offer. I believe the customer should be alerted when the order is placed.

Very disappointing and frustrating.

Please do not order from this site. I have used them for years without any problems, then I place an order for an expensive item (£100) and it goes missing. I ordered this item for my wedding and allowed 3 weeks for it to arrive.
They really are unhelpful. They don't read email messages correctly, that is when they eventually get round to ordering them. They make false promises. I'm having to call constantly to try and get my money back.

They use Evri, and then when your parcel goes missing will not refund! I have sent so many messages and not one person resolves it. Even Evri are saying to contact Look Fantastic. It's such a shame I have used Look Fantastic for quite some time, everything is usually great, but once there's a problem, they are not quick to try and help. I've been waiting a long time now and still no parcel and no refund! Shocking service!

I was unable to spend my GIFT vouchers at the checkout. I sent several emails and no one gave me a helpful answer. I tried to escalate the issue but they do not have phone number. I now have £150 of gift vouchers that I can't spend how I want.

You're not allowed to use 2 vouchers at the checkout and then if you have a discount code money comes off your voucher... - is this legal?
No help - do not buy gift vouchers or go somewhere else.

I was warned about this company but I didn't listen.In June I was supposed to have my subscription on pause for 2 months, but then 5 weeks into it I received an email that they are getting my order ready, I contacted them to tell them I was on a pause but nothing was done about it, so I asked them to cancel my subscription, I took my bank details off my account but then 4th August I received another email to say getting my order ready. I contacted them straight away before the order was sent, but they will not admit its there mistake and keep asking me if I would like to cancel my subscription, I told them it was cancelled in June. They will not admit there mistake. I believe they work off commission. So I tell you again. Please do not even consider going with this company. I have added a screenshot of the proof of Callum saying it will take 3-5 days to come of my account that was in June.

Horrible delivery and shipping process. It is a hassle and a pain. Made me regret ever ordering from them. And what is worse, no one to talk to. Automated emails is all there is.

It's a fake, I do not advise you to order anything from this store, usually extorting money, eternally disposes of a person, I waited for weeks for a shipment, in response forever the same thing - as soon as it is in stock will be sent, when asked for a refund they answer that unfortunately they can not do it because the shipment has already been released from the warehouse. There is no shipment! Scammers

Just do not buy from this website. The customer service is crap, they just make you waste your time. In serious companies, the customer is cared for and if there are problems, they are solved, especially when you are a loyal customer. Here they treat you as if YOU were to blame for the problem. I bought a cream that burnt my skin and keeps disintegrating. I even think their customer care agents just translate their messages with google. They do not understand my spanish.

I spent 300euros on 2 orders and a subscription for 3 months beginning of May 2020 and have never received a thing!

I am being told I have received everything. However not one parcel came to my door. Their proof does not show my signature and I have to pay excise duty so they surely would have proof of my signature too, if I had received the parcels. We have to pay the courier before he hands it over.

I have emailed, contacted via website and now resorted to Paypal! Don't hold out any hope of getting my money back though!
I've added some proof!