Look Fantastic

Shameful customer service.
I ordered some cerave cleanser and moisturizers at the beginning of December, after a few weeks they hadn't arrived. I chased them up and was told it has been delivered, despite no sign of them and to check my neighbours? It's now been over 6 weeks and I'm still chasing them, I have a look at the Royal Mail tracking and my package was returned to them on 30th December?! No one told me, they just sat on my money and products for over two weeks. This is stealing, if I had not chased them they would still have it all. The reply I got offered no explanation, no apology and told me I will get a refund in 3-5 days. That is not good enough, I'm a nurse and the ling shifts in masks is doing havoc to my skin, I have been looking forward to these products. If I did not message they would have kept my money and my products whilst blaming my neighbours for stealing. Can you explain that? Shameful customer service, I expected so much better from you.

They use the WORST CARRIER in the UK. EVRI, which is beyond unreliable. So packages do not arrive, no attempts etc. Im no longer shopping with Look Fantastic due to their use of Evri. They also REFUSE to refund purchase i never got

So I've ordered 2 items from the website, the price is good. But i waited for a month still have not receive my order. So I submitted the form. A week later only one has redispatched. So I chat with the customer service they agree to refund me the money of the item that they forgot to dispatch. I waited for another month, but the item has still not arrived. Uploaded another form and they agree to refund me the money. Almost for 3 months, waited and have not receive anyth but the exhausting process to explain the situation to the customer service person.
Think I will not shop there ever again

I placed my order on 09 Feb. With idea as it was mentioned on website that delivery will take 4-6 working days within UAE. Today I received update that my order will be delivered up to 03 March.
ALMOST ONE MONTH. Very bad website with unuseful customer service. I do not recommend anyone to order from HERE.

My email to them:

I want to let you know that I do not appreciate buying off your Canadian website to learn my purchase is being shipped from the USA and then I have to pay extra taxes and duties.

I would think that being transparent about this would be an expectation of an upstanding online selling platform.

Nowhere does your website mention there may be duties added because the Canadian site may be shipping frim the USA.

I bought 2 serums and a moisturizer at a pretty high price and was shocked to see the delivery cost was really high but I paid(NO COD) and placed the order. Few hours later I receive a message saying that there is a payment problem and when I click 'resolve' it asks me to pay for the entire oder again! But the money was already deducted from my back account. So I cancelled the order. Horrible customer service. HAVEN'T RECEIVED REFUND.

ALERT - DO NOT PURCHASE FROM THIS WEBSITE. I have advised the appropriate authorities, they are a scam, they fraudulently charged my credit card and pretended that they are a legitimate company. They look legit but are not. They will pretend an item is sent and put a fake tracking number that does not function. AVOID ITS FRAUD AND A SCAM THEY WILL USE YOUR CREDIT CARD INFORMATION.
At first i tried to reach customer service. They repeat the same copy/paste message.

I ordered kerastass shampoo and conditioner and another brand plus Aveda hair gel. NONE HAD ANY EXPIRY DATES! This company is in CHINA! These are FAKES! Go direct to the manufacturer website NEVER buy this CRAP! Don't be fooled like I was!

A month ago I ordered their rose oil and after paying $35+, nothing has arrived and their e-mails to me are canned responses that keep telling me they can't stop the delivery because it's already been shipped out. NO IT HASN'T. AVOID THIS COMPANY AND DON'T WASTE YOUR TIME OR MONEY!

Do not buy from these people they sell awful products that don't work and won't refund! 46 pound on a shampoo and conditioner which left my hair in an awful state after 2 uses!

I got an open leaking soap. The customer service just asked me if it is ok if they charge only 20% less price.
This shop is untrustful und should be forbidden

Us buyers beware.
What an ordeal to return a blow dryer that doesn't list voltage on the description or the specific item. So an instant chat message told me it was US voltage. Get the dryer finally and it is European voltage. Email them back and they said there was no guarantee. Then why do we chat was somebody to double check if an item is what it states? You would think they would know. It is been taking weeks to get a refund on the dryer. That finally came through. Now the issue I have with them is there response to refund me the full amount of $63.85 shipping cost back to the UK from the US. One email says they will, in good will, refund me the full amount, next they say no, then they said yes And I still have not received a refund for the shipping now I have to contact them again and wait. Each time you get a different person. The most frustrating transaction of my life!
I would never buy from this company again. You should not ship to the UNITED STATES. You should be local only.

I placed an order for 2 advents packages, end of October. Was immediately billed.
Now it is Novemer 29, no product, a live chat reordering?, and no answers.

Ripoff, selling oroducts they do not have!
NO CUSTOMER service! No phone nunbers!
Do not order. Throwing money away!
Next, my bad yelp...