Look Fantastic

Absolute garbage customer service. They ship wrong product, I am expected to pay $ 40+ to send it back when I paid $22 in the first place to have it delivered. I'm in Canada and they make you think they are too, but they're in England with returns to Poland. Ludicrous. Never again. Stay away and spend your money elsewhere.

Would never have ordered from this site if I had know it could take up to 30 days! My estimated delivery dates didn't come close to 30 days. Complained to customer service and they stated they can't do anything for 30 days even though I asked for a refund. After reading the rest of these reviews I am going to reorder from someone else and assume this is a lost cause. I will attempt to get refund once my 30 day window is up but I'm not feeling hopeful.

Tip for anyone having issues with these people - leave your honest review on Trustpilot U. K. and ensure you will not ever back down until you have had a resolution. Keep copies of your communication with them so that you have proof. It took me nearly a year to get a refund for several hundred pounds. They do not like bad Trustpilot reviews and will try to have these removed. Trustpilot will ask you to verify your experience and you then send them your evidence. When this happened to me and my Trustpilot review was verified - I had the refund in my account within a week. Good luck!

I really don't get it: if yours CS not centralized, that I get replies from 3 different agents regardless of what I reply each of them? Man, after being a loyal customer for so long, I got one problem when one product comes opened and you play hide and seek with me although I have send you the picture three times? Honesty, I will not order from you again, nor I will recommend you to anyone.

One of my items from a large delivery was never received. It has been missing since Nov 2021. They won't refund or replace the item as they can't track it with the carrier. They use Hermes btw!

I will never use them again. Terrible customer service.

I ordered a facial creme. Several days later received a text message that the item has been delivered. It was not! Asked the neighbor as well. Nothing has been delivered. Then contacted the look fantastic company. Had to fill in and scan non receipts of good disclaimer form. Then had another email, have to state the name of the item. This is not mentioned in the form. Obviously they are trying to wear the things away! There is no such complicated communication! Absolute scam! Stay away!

I purchased a Beauty Box for my niece which provides samples each month for 6 months. I then were back into profile to see when last box being sent and saw they had added auto renewal. I cancelled auto renewal but deduction came out this month again, I have contacted customer service now twice and as I didn't cancel (in their words) "in the small window of two weeks" then I now have to continue for another 6 months. They are unreasonable and I did not order this.

Can someone please help me, I made a order through look fantastic. I live in Australia and this was the only website I found with the stuff I wanted! Now on the online tracker it says it has been delivered but... No parcel at my house, no slip saying I need to pick up a parcel and none of my family members have seen it! I tried calling the customer service number and it says the number you have dialled is disconnected! Can't find an email address either! Help please.

Their customer reactions and response is timely. I have been messaging with them for 2 full weeks back and forward about my problem with their order. Un-heard-of! They do the bare minimum and wouldn't give me the refund they promised after they sent me broken items, some were really dirty and unhygienic - which was totally unacceptable. I will NOT buy from them again thank you very much. They could do better... - The very unhappy customer.

I purchased a FOREO product which after 1 week stopped; working. I returned the item and after a lot of emailing back and forth was told I would be refund in 3-5 days. At 6 days I checked my account to find I had been refund only for the postage. After 1 hour of talking (well online anyway) with their customer service i am told it will be 3-5 days yet again before my refund goes through. I would stay away from this company very happy to take your money and not so happy to give it back.

I was contacting support so may times and that was only for my first order. When ever I asked them where is my order, they told wait more and more and more... Also very poor support and answers. Really don't see that they would care about their customers. Form the box I got, products was fine but all the problems that come to get this order, not wort that!

Awful I spoke to them about returning my money as I didn't mean to buy a subscription which states you can cancel the subscription up to 15 days.i got told that I would get a refund it has now been 2 weeks of then keep saying it's under investigation and I still have not got my money back which I state is £150 it's ridiculous and I am not happy at all

I should have read the reviews about this company before ordering! Dealing with this company has been a terrible experience. They don't seem to realise that they are dealing with expensive products. When I didn't receive my product after waiting for 3 months, they just didn't care and said there was nothing they could do. They have not learned to value their customers at all. This company is not professional and you should not order from them. Strawberry net is a much more professional service.

I had an order up to $50 and the package still in custom transit for almost a month. I contacted them many times and they made excuses every single time. The latest one was they said it my responsible to contact the usps. They don't even take the responsibility. Don't trust this website, they're scammer!