Look Fantastic

BUNCH OF CON ARTISTS, DO NOT ORDER FROM! NO CUSTOMER SERVICE, NO PHONE NUMBER, NEVER RECEIVED ITEMS, NOT LEGIT!

I have been buying from Lookfantastic…

I have been buying from Lookfantastic for some time now, and more than once I noticed that something was not right with some of the products received (as the previous reviewer also mentioned). More than once, I received quite pricey creams that looked battered and I was convinced were samples. I know this for certain as I have worked in the beauty industry for many years and I know what samples look like. I left comments and reviews on the products on the page itself, warning people about this. At another instance, I had to send a product back, as they had sent me the wrong shade (foundation), and they absolutely refused to send me a refund. Over a month past, I had to start a case with PayPal to resolve the case.
The last drop was my very latest order from them a few days ago. I ordered a hair serum, together with other products, which arrived fully damaged. No packaging, no seal with its pump broken. There was literally no pump tube inside the bottle. The product is basically unusable as its quite hard and won't even pour out. It needs a pump! So, I took pictures of this, and contacted their customer service, asking them to either replace the faulty item or refund me, and here is were their demeaning behaviour began. Firstly, I do not think that they have an actual customer care team, because no self-respecting business would handle their customers in this manner.
The first reply to my email was a brush-off apology, offering me 10% refund! I couldn't believe my eyes. I paid full price for a new product they failed to send me, and now instead of rectifying their mess, they are being disrespectful. I sent another message, already agitated, asking them to please honour their customers and make-up for the mistake they have made. To this, I get another email that looks EXACTLY like the first one, word-to-word, this time they are offering a 15% refund! I felt like I was at a cheap, side alley market with a thief seller that's shamelessly looking for ways to exploit the customers. How revolting. They never solved anything for me, and I'm sure I'm not the first and the last customer they did this to.
I will never again order from them, and strongly advise anyone who respects their hard-earned money and mental health to stay away from this page. Instead, support the smaller businesses, which are not as huge and actually run a respectful business, respecting their customers and operate with integrity.

Zamówiłam na początku miesiąca, paczka szła 2 dni to krócej jak inne paczki u mnie. Muszą mieć je na stanie, bo to jest niemożliwe żeby przyfrunęły lotem ptaka w takim czasie przez DPD. Kosmetyki ok, nasz rynek jest słaby i to jedyne pudełka z markowymi kosmetykami. Nie są duże, niektóre miniaturki, ale ja wolę te niż dużo i byle jakie ze sklepów spożywczych, bo takie pudeka są w Polsce. Czytam opinie że to podrabiane? Nie są podrabiane tylko z różnych krajów. Ja kupuje te same kosmetyki w Polsce, Niemczech a niekiedy trafi się we Włoszech albo z USA. Każdy z nich jest trochę inny, chociaż to ta sama marka. Zanim napiszecie głopoty to kupcie ten sam kosmetyk w trzech różych krajach to sami się przekonacie. Mam też pudełka z innych marek, zrezygnowałam bo też miałam problemy: przeterminowane, niby z Włoch a pochodzenie Chińskie, bardzo niskiej jakości jak bym była Rumunką i nie stać mnie by było na kosmetyki jakościowe. Mnie już rynek pudełkek nie zdziwi. W Look Fantastic na razie jest ok.

Le doy una estrella porque no se puede dar menos.
Después de recibir una plancha de segunda mano, me he puesto en contacto con el servicio de atención al cliente, he hablado con dos teleoperadoras y una supervisora.
La única solución que me dan es devolver el producto porque no estoy contenta con él o porque viene defectuoso y una vez devuelto me reembolsan el importe o me envían una nueva:
NO, no es defectuosa, es de segunda mano.
NO, no es que no esté contenta con el producto, es que es de segunda mano, cuando he comprado una plancha nueva de 150 euros.
Para colmo la supervisora me cuelga el teléfono después de decirme que no es su problema que es de ghd... Yo he comprado una plancha en lookfantastic, no en ghd UK, tendréis algún tipo de responsabilidad, digo yo.
Esta plancha era un regalo para un cumpleaños dentro de dos días, ahora estoy con las manos vacías, sin regalo y sin dinero.
Situación vergonzosa, nada profesional, servicio al cliente pésimo/nulo.

Ahora escribirán un mensaje aquí debajo diciendo que intentan hacer todo lo posible y que quieren dar toda la atención... MENTIRA.

Muy decepcionada, no lo recomiendo para nada.

Please don't sign up to their subscription service, absolutely scam. I signed up for their Jan 25 box, expected arrival 8/1/25. In box should have been Peter Roth eye tightening cream, elemis cleansing balm, this works pamper leg cream, dr Paw Paw facial.mist, Philip Kingsley hair product, lip balm. Item did not arrive so chased last week to which told item now on the way. Received item today, 4 items in box all absolute rubbish I will not use. Pale lemon silk hair scrunchies, lip pencil in horrid dark colour, espa mini conditioner and powder puff applied. Won't use any of them. When I queried the box not arriving they did not mention am alternative box. Now the company will not refund my money or send the ordered item without me going to the hassle at own cost to return. Don't use this company, customer service is appalling

Date of experience: 27 January 2025