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LoseTheBackPain has a rating of 2.0 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LoseTheBackPain most frequently mention credit card, customer service, and free trial problems. LoseTheBackPain ranks 22nd among Back Pain sites.
I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.
Not only no difference or progress whatsoever; I was charged for additional shipments without authorization. Do not submit banking information. The product and company are a scam. The CSR answered my telephone call with a child screaming in the background? Exceptionally unprofessional; saying it will take up to 12 weeks to refund the unauthorized transaction.
They (over)charged me and I still don't have ANY OF THE PRODUCTS. Ordered them in April, it is now July and I have nothing. Not even a response from the customer service team & I have written to them several times. All I want is my money returned since they didn't actually send me anything.
I actually like Jesse Canone. He's written an informative book and has some helpful methods of helping relieve back pain. I chose to try one of his products - a pill that corrects all the pain in your body somehow. It worked a little. Then I noticed I was signed up, through my bank account, to be billed $79 every month for a continuing supply of the pills. My husband and I are retired and cannot afford that kind of debt. I never agreed to a continuing supply. I called their number and they transferred me to Clickbank.com (*******035) where I told the person to cancel the order and refund me. She said, "Do you want to cancel all of these other charges, too?" I asked how many there were. She said "nine." Gratefully, she did cancel the others and I got my refund for the one they took from my account. My son told me that there is a note at the bottom of every form you fill out, in very tiny type, authorizing the company to continue to send and charge for the orders, monthly. What small type? I didn't see it. Now I look for it! It's there, under the box where you've signed up. It authorizes further charges. Don't get taken! Be careful what you order and read EVERY WORD on the form. I think most people don't even see it. You have to scroll up at the end of the order form and look for it. Not easy to see... Good luck!
Ordered this in January and after taking for a couple of days developed terrible itching so stopped taking. Went on line to see if others had issues and appears to be a scam to which I'm embarrassed. Called immediately and cancelled EVERYTHING!
This is where the scam starts. I said I wanted EVERYTHING cancelled, newsletter, heal & soothe, everything & was told it was. There would be no more taken from my acct.
Noticed today they debited my acct another $14.95, which they've been doing since January. Yes, $14.95 for paper not even product.
Customer service was as rude as expected when I asked for a refund for things cancelled. Said it was MY FAULT as I only cancelled the product not the newsletter. Told her she was mistaken as I was very clear about the word everything.
Seemingly trying to intimidate, doesn't work with me, said all calls are recorded and she could pull it up. Said go right ahead as I know exactly what was said.
This is a big scam just to get your CC # to debit every month. Called my bank and the only way to stop these is to change your card.
Hi MH,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
This Scam organization offered a Free Sample of back pain pills for only payment of minimal shipping
Cost I paid by card. They sent a small bottle of their product. I took this to my medical
Doctor. He strongly advised against my use as one of their ingredients was not at all compatible with one of my regular medications.
Almost immediately I attached a note of explanation to their shipping email and checked "unsubscribe"
At the bottom to cancel my association.
Now a mere 6 days later I receive a parcel from Healthy Back Institute of a 30 day supply and a very
Healthy charge by them to my credit card account, I telephoned their " customer no service" and was
Told that my cancellation was only to their email posts and told me what I should have done according
To their rules, after the fact.
Too many of these "Free" to get your card number for unstoppable automatic billings. It' a whole scam industry!
AND... After I read the company's response claiming not. To be an overt SCAM,
I reply... Then they are a company built on deceit and product misrepresentation,
With greedy business ethics, lies and shim sham double talk, and fraudulent invoicing
Practices. But not a scam.
First of all thank you for checking with your Dr before taking any of our product, but for anyone reading this, we suggest that you if you have questions about if you can take any supplement, please consult your physician before you, buy that supplement.
Second, please be specific when communication with customer service, as merely asking to be unsubscribed means to remove you from our email system, but asking to have your smart ship stopped is a completely different matter. Everyone please be specific and use the link below to communicate with us.
In short, we did not scam you, and in the end, we did not refuse to stop your order, but rather there was a miscommunication, and I will take this opportunity to again, state when emailing please be specific to your requests.
We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system,(link below) that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satisfaction. https://thehealthybackinstitute.zendesk.com/tickets/new
I asked for a free trial bottle
OK they added 9.90 shipping without telling
Not reasonable but not real robbery
Then they suggested a second bottle also as a trial and they clearly said that I will be refunded without a need to return it
When I asked they wrote "but why?"
And then when I phoned in they said I need to ship it back
Then it turned out that I ordered a monthly supply
I absolutely did not
Worst of all, I was in pain and it did nothing for me.
Hi Ralph,
Thank you for taking the time to leave your feedback. As we cannot identify your account from the details given here, we request that you please contact us with your email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Thank you so much. We look forward to hearing from you.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I enrolled to try the free packet to establish whether they would work for me. I believe the web site says try them for free and if you wish to cancel then it would be fine.
On 13th December 2019 I went to collect the delivery and discovered the were customs and handling charges of £14.04p. The leaflet inside the packet stated 'Thankyou for ordering a free trial of Heal and Soothe'
I then checked my bank account and £47.25p had been taken from my account on 25th November 2019. This was without my permission. I have cancelled my subscription. Let's see ho that works out.
Steven Pearson Woodley England. SK6 1LL
Tip for consumers:
Do not buy
Products used:
Heal and soothe
Hi Steven,
Thank you for your feedback. You purchased a free trial + additional bottle of Heal-n-Soothe on Nov 22,2019 for US dollars 58.95 and it was posted to your cc card on the Nov 25th. You canceled your subscription via chat and you will not be be charged nor shipped any monthly shipments.
Regarding custom charges, here is the information on our site.
"International Shipping Restrictions
"Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order..."
http://www.losethebackpain.com/shipping-return-policy/
Thank you. Our best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I am a doctor in naturopathy who specialise in joints and back problems. I ordered the book hoping to learn some new information/technique. I found a repetion of promesses and self gratification, was sent -and charged for- a bottle of Rub-on-relief that I had not ordered, and a monthly supply of unrequested Sleepzyme. I first thaught that these were promotion samples until I checked my accounts and saw I was charged monthly! It is an officially recognised scam (losethebackpain scam). BEWARE!
MAKE SURE YOU NEVER GIVE YOUR CREDIT CARD INFO TO THESE SCAM ARTISTS. IF YOU ORDER ANYTHING THEY WILL SEND YOU A "FREE NEWSLETTER" THAT YOU WILL KEEP GETTING--FOR $18 A MONTH UNTIL YOU "UNSUBSCRIBE". THEY TAKE ADVANTAGE OF PEOPLE IN PAIN.
I made what I thought was a one-of purchase of Heal-n-Soothe. I am disabled and do not work, so cannot commit to long-term or indeed any subscriptions. I received a notification that another order was on its way. I looked into this and the only way to cancel is to go into 'my account' and cancel it. I tried this, but apparently, I don't have an account, so can't cancel further orders. I have tried Live Chat, no one responds, sent messages all day today, no response. I have also filled out two on-line forms. Again, no response. Any further charges to my bank account will be devastating, I am already suffering as the money taken was out of my budget, leaving me without groceries this week. I am stressed that further money is going to come out of my account when no money is there, ending up with bank charges, putting me further into debt. This is not a good customer service at all. Not making it clear this is a subscription, then making it impossible to cancel further orders. Shame on this company!
Jane,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your order and the communication you have had with us. You emailed us 6/17 12. 20 PM and 2. 44 PM. We responded back the same day at 13. 44 PM letting you know your subscription was canceled and you were provided return instructions.
We are not out to get anyone or scam anyone but you have to read the terms at the time of sale, you have to read the emails we send you, you have to read the packing slip we send with the package, we explain the order and give you our contact info at every step of the way.
We have given you a partial refund but since you are disputing the charges we can not give you a complete refund.
To anyone reading this and has an issue, please contact us directly and we can address the matter one on one but once you file a dispute, it takes months to workout.
Second, Refunds can be held up by weeks or months if you RETURN TO SENDER, don't do that.
Thank you for being a valued customer, if you have any customer service needs with us please use this link
Https :// losethebackpain. com/contact-us/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I keep on getting emails for "Rub-on Relief. When I get to the end of the long boring publicity, it tells me the product is not available in South Africa.
The products they sell are excellent in my opinion. I have suffered from osteoarthritis in my right ankle after a parachute accident two years ago. After using the products for only two months (Rub and Relief, Super Joint Support and Heal n Soothe) I see noticeable changes. The fibrin built around my ankle is melting away, the pain is diminished and after two years I managed my first 100 metres jog. I bet I will be running again in a couple of months.
And I agree their customer service could be improved. They messed up some of my shipments but eventually all ended good after a few emails back and forth. I guess they are overloaded with emails due to their marketing policy of free trials. If I was them I stopped free trials and just sell the products as they are as they are remarkable.
I am interested in other success stories and if you have had similar or better results with some other products (preferably cheaper) please write them down in your posts.
I would give them 5 stars if their service was better.
Borut, sLOVEnia
Stay away, you do not recieve any pills and they dont react to mail. Unbelievable that this is still possible, the 5 star reviews are probably also fake.
Stay away as far as possible.
Hi Mirjam,
Thank you for taking the time to leave your feedback. Please be assured we are not a scam and we would like to help. We have been in business for 15 years and have served and helped a lot of people all over the world. Shipping errors can happen and if you didn't receive your order we will rectify the problem.
As we cannot identify your account from the details given here, we request that you please contact us with your email address you registered with us and details of the matter via the link below, so that we can look into this with you.
https://losethebackpain.com/contact-form/
Contacting us by email or posting on an external Complaints Board are not the most efficient ways of communicating with us. We no longer use corporate emails for customer support related issues, several years ago we transitioned to a ticket system, which is safer, faster and more reliable. Please use this link to ask your questions or state your comments:
https://losethebackpain.com/contact-form/
We do provide several easy ways to contact our company. If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
We advise you do not leave your email address or account details on any public site but contact us only via the links given please.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Can anybody in Customer Service please sort out my account? Let me know who I can contact, I have been sending messages since Nov 22nd but no results.
Hi Kathleen,
Thank you for your message. Please know that we have sent you a private message in order to look into this matter with you.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
The "money back guarantee" is a hook and not true. The pills are quite expensive, even with their discounts. You have to take many pills a day, increasing from two twice a day to 12 twice a day in the "loading" period. The introductory bottles, therefore, disappear quickly. You have to order a new bottle to keep up the regimen but as I finally decided it wasn't working as I wanted and was just too expensive to continue, I called to cancel my subscription. Of course, only the introductory bottles were returnable, not the additional one I had to order to continue the regimen. And you have to return the original bottles and any new orders must be unopened! How do you find out if it works if you run out of pills before you finish the "loading" period? So! It's expensive, results for pain relief were moderate, and their guarantee is empty. Why would I pay so much for pills when I can get the same relief from prescription medicine through my insurance for almost nothing? Save yourself the time, effort, and money.
Pamela,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I can't understand the large number of bad reviews for this site. Around 16 years ago I developed bad lower back and a right hip problem. For around 7 years, specialists were useless and injections made the situation worse. I searched the I net for help and found Losethebackpain.com. I ordered a folder course for around £120, and worked through it. It was all about muscle imbalance and that's exactly what I had. A number of consultants and surgeons never once mentioned this basic problem. I followed the course recommendations and got relief straight away via pelvic stretches focusing on my very weak and stiff right side. A more comprehensive program that I did in conjunction with very good physios takes me to now (2019, around 9 years later) were my pain is around 85 to 90 % better. Losethebackpain.com significantly changed my life. Fact. I don't know whether there are other products they offer that don't work so well, but their course based around muscle imbalance was 100% accurate. With both sides of my body (e.g. Calf's, glutes and pelvic muscles) now in much better balance, I do Pilates twice a week to keep my back problems at bay. I do have some disc and hip degeneration but have not needed an operation, as the main problem was weak muscles and imbalance. That's exactly what the Losethebackpain course has focused on. Great job!
HI John,
Thank you so much for leaving your feedback about your experience with our Lose The Back Pain system and your kind comments. We do appreciate you taking the time. It is wonderful to hear how it helped you and of your great progress.
If you need any advice or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience with our Lose The Back Pain system.
Our Best Wishes.
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I wish I had read the reviews on this site before I got scammed by these crooks. I signed up for the "free" book and stupidly gave them my credit card details only to find charges on my credit card for a Newsletter I never signed up for. So far I have not had any luck getting my money back. STAY AWAY FROM THIS SITE - THEY ARE A BUNCH OF SCAMMERS
This place is a total scam. They sent a bunch of pills I didn't order and then billed me for them. I returned them and (of course) the refund hasn't shown back up on my credit card. Scam Scam Scam.
If it weren't for losethebackpain.com, I would still be going to chiropractors and to a neurologist to get injections in my lower back (which are horrible for the ligaments) for severe sciatica. I received the book and ordered the Lose the Back Pain system, which is a carefully documented system of stretches and strengthening exercises that must be done on a daily basis. Over the course of about one month, my back pain/sciatica all but disappeared! NOTHING else worked. I had one doctor actually suggested that I pursue back surgery! Surgery on the back is notoriously unpredictable, as a great deal of literature states.
Oh, and I also use Heal and Soothe and the BackJoy seats. I also spoke directly to one of the partners (sorry, I don't remember his name) to answer numerous questions about the Lose the Back Pain system. The ordering personnel have always been nothing but helpful and actually reversed a charge immediately that was mistakenly placed on my account.
The foregoing folks' insulting and misinformed comments are sad to read. I hope my comments will help someone who wants the help.
I use Sleepzyme now for years and it really helps to get a good sleep.
Delivery takes some time from the USA so I have to place an order taking that into account.
Best regards
From The Netherlands
Hi Winston,
Thank you so much for leaving your feedback about your experience with our company. We do appreciate you taking the time. It is wonderful to hear that Sleepzyme is helping you to get a good sleep.
If you need any advice regarding using the product or anything else in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or complete this form in our online helpdesk system found here so that we can help you:
https://losethebackpain.com/contact-form/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD DETAILS. THEY WILL SEND YOU NOTHING AND CHARGE YOUR CARD.
All the reviews for the product online are a fake the product is not even real its a scam. You are welcome :)
I have found the tablets give me some relief. However, they are expensive due to the exchange rate from USD to AUD. Rang international number to cancel and number is not connected.
Roslyn,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...
You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login
If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Thank You,
Steve, Director of Client Services
The Healthy Back Institute.
I did not authorize my account after they asked me to and they still enrolled me and charged my card numerous times! Fraudulent and illegal practices so I assume the products are fraudulent also!
Hi Ern,
Thank you for your feedback. We have looked but we cannot identify your account from the details given here, so we request that you please contact us with details of the matter via our new updated contact link below so that we can help you:-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states: By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I ordered one product and it didn't work. I looked at another product but didn't order it. But they sent it to me any way and now I just got charged $49. This company is a scam.
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you may have agreed to our monthly autoship service. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I ordered a few things online last night and when I got to the total it was over 400 and some odd dollars and I looked and I did not order a heating pad and I did not order a couple other things that said that I had ordered there was no way to delete it so I called the bank and stop the credit card to go through somehow all this other junk was added on to was added on to my order and there's no way to back out of it buyer beware
David,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your order and your order never processed so there was nothing the credit card company could stop. Just to be clear, we never billed you and no order was ever processed.
If you have any customer service needs with us please use this link:-
Https :// losethebackpain. com/contact-us/!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I did not want auto ship. I ONLY wanted to "Try" it!
I didn't sign up for anything else but the charges my account and auto shipped the next month!
I NEVER authorized auto shipment!
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
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Hi Alissa,
Thank you for taking the time to leave us your feedback. Please know that we are NOT a scam, the facts are we have been in business for 15 years and have served and helped a lot of people all over the world.
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Thank you so much. We do look forward to hearing from you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com