LoseTheBackPain

Back pain is really complicated. Those of us who are long-time sufferers know this AND know that it is on us to try to find remedies. We must also understand that there is no single remedy out there [at least, not for me]. Jesse Cannone's website got me started on exploring back pain; it introduced me to products that I would not otherwise have known about. I personally feel that he and Steve really do their homework! I think what's most important for back pain sufferers to realize is that almost all the treatments/products/exercises take time. There ARE no quick fixes. It's all about one's own commitment to getting well. The videos on the site are enormously helpful too. As for scamming - I have not experienced that, and I would be surprised if the company did not remedy an error immediately. I have found Eva [at the end of the customer service line] extremely helpful and diligent [I had a problem with my Nubax which was fixed very quickly; the problem was with the product, not the Healthy Back folks.

Shame on you Jesse Cannone Get a Clue!
I just got of the phone with your Company. I explained that I just received my second copy of The Seven Day Back Pain Cure and that I have been charged for it. I thought that since you seem to have a friendly facade that you would know how to keep a customer happy. Apparently you do not understand good business practices. The guy said that I would need to send the book (how much did that book cost you to make? I thought so.) back to get my charge reversed. Really? Are you freaking kidding? That does not even make since. Why would I spend $5.95 to get $5.95. So your company is charging me for a book that I did not order and refuse to do the right give up a measly $5.95 for a book that cost you pennies to make.
Now I am afraid of what you Scammers are going to hit me with next. You are sending emails every day. I am frightened that if I click the wrong button you will make another false assumption and send me something else that I don't want and charge me for it. WHY WOULD I ORDER TWO OF THE SAME BOOk?
You know how this works don't you? I could of got off that phone call a "happy customer" of and "unhappy customer. Well guess what, not so happy and for six bucks. So this goes into my blog and any review on your company as well as James Ward (I will CC this to him) and another scammer in your company. Also your books are going into the dumpster. I am also asking to NEVER SEND AN UNSOLICITED E-MAIL ME AGAIN! So enjoy my $6.00.
Sincerely,
RT

Got THE FREE (shipping $7.95) NOT WORTH SHIPPING, it is only a lot of common knowledge on why your back is screwed and only solutions it offers are to go and BUY MORE OF HIS (Jessie Cannone) PRODUCTS AND VIDEO'S FOR SUBSTANTIONALLY MORE MONEY!

My story is the folloowing:
I sent you an e-mail today to the following addresses: *******@losethebackpain.com and *******@losethebackpain.com with the following text:
Attention Mr. Jesse Cannone!
It is a brazen impudence that you continue to charge my account and deliver the above product, in spite of the fact that I already cancelled the order and asked you to stop my payments and deliveries.
On August 18 I wrote you the following:
"Dear Sirs,
I want to cancel my order relating to the Super Joint Support. Please, do not send me this item in the future.
Thanks, regards,
Dr. Kalman Peller"
On Aug. 19 I wrote you the following:
"PLEASE, CONFIRM THAT MY ORDER HAS BEEN CANCELLED!"
These letters were sent to your customerservice address, so you must have received it.
Please, confirm at once receipt of this letter and cancelling my order, otherwise I will take step at the competent American Authorities and at the International Police Authorities (Interpol).
Dr. Kalman Peller

I called customer service when I noticed I was being charged for subscription that I had not ordered. I signed up for a trial offer one bottle only. Apparently they continue to send you bottles and will charge you if you don't call to let them know you are not interested in their subscription program. Trial offer is just a catch.
When I called the service representative I spoke with said "it's your lucky day!" claiming she was able to cancel the subscription I never approved of, and stated I wouldn't be charged. A week later I recieved another bottle in the mail. I looked at my bank statement to see if they had charged me. Sure enough they did! I had to call their customer service department, spoke with a woman named Devin. Devin was not very understanding of my concerns on why I am being charged for a product that I did not agree to continue to pay for, and my frustrations of not having this subscription cancelled from the original call to customer service. Instead, this woman hung up on me! Can you believe it?!
I never write reviews but this was incredibly disrespectful of her, and the fact that this company weasels money from potential customers is unacceptable. If this product was everything they claim it is, they wouldn't need to go about their business this way.
After this experience I cannot recommend this company.
Lets see if they actually cancel and refund the charges... To be continued
Y. Almada

The website offers a free book which supposedly describes treatments for back pain. To order the book you need to pay a reasonable $4.95 shipping charge. The book contains no useful information and simply advertises other treatment plans at a fee. But even worse, the site sneaks in an order for a medication called Heal and Soothe, which costs an extra $19.95. Evidently, there is an obscure checkbox for Heal and Soothe, checked by default, which I did not see. When I saw that charge, I called the company and had it removed. However, the next month I received a bottle of Heal and Soothe, along with a new charge of $49.00. The company refused to remove this charge, claiming that I had ordered Heal and Soothe on a recurring basis and was supposed to contact them within 30 days to cancel. I thought I had already done so by canceling the $19.95 charge for the first bottle. The author of the site is named Jesse Cannone. I consider this site fraudulent and recommend that you avoid it, as well as any treatment or product endorsed by Jesse Cannone.

Customer service online never reply. Tried to cancel my order and I was on the phone waiting for more than an hour nobody was there. Scam

DON'T BE IN A HURRY TO SEE YOUR REFUND EVEN WHEN YOU SEND BACK PACKAGE UNOPENED. TAKES TIME TO RESTOCK ONE BOTTLE YOU KNOW. DO THEY THINK EVERYONE IS STUPID.

I sent this comment to Hay House Radio because I thought it would perhaps be most effective.
"I wanted to let you know of an online scam that I and many others have become victims of that are connected to The Truth About Cancer series. I received an email from this series touting his friend's program about curing back pain with a link embedded to "LosetheBackPain" and subsequently purchased a free book, pain relief cream and supplement. I was charged for these PLUS $39.00 additional charge for an online version of the program which I did not purchase nor receive. I cannot resolve this issue with this website to get a refund so I am having to dispute this charge and report it to the Attorney General as fraud. I am one of many and I thought you would like to know."

I have cancelled my credit card because after several attempts at getting the company to refund the $39.00 charge for the online version of the program (which I did not want or receive access to), they have refused to work with me. DO NOT BUY INTO THIS! IT IS NOT WORTH IT AND THEY ARE STEALING YOUR MONEY!

The product didn't work, then they scammed me with a second bottle at £46.89 and put the charge on the invoice as $9. Daylight robbery in every way.

I was in a panic looking for something that would help relieve the pain my wife was experiencing, and that was not a prescription drug. I then had my wife start using the Heal-n-Soothe and after receiving the order, and then reading the information that came with the order that it would take some time for it start working.
My wife had then ordered some Hemp Oil because she was not getting any relief form the Heal-n-Soothe yet, the Hemp Oil seem to work very fast and was satisfied using the hemp, so I then contacted The Healthy Back Institute by e-mail to return the unused portion for refund and cancel any future subscription orders on 05/27/20. I noticed that there was product return information on the back of the invoice, and then had shipped the unused bottles back to the listed Illinois address.

I had received a subscription cancellation confirmation e-mail on 06/11/20 and also my refund confirmation on the same day.

Well, wouldn't you know that it happened to be the the same day of the month which I had placed my original order(05/11/20). They had sent out another bottle in the mail a day or so after.

So here is where the communication break down started:

I had contacted them 3 times by e-mail, 2 times at thier customer service on thier web site, 2 times on the so called live chat, called thier phone number 4 times and those calls would not go through!
I just wanted to return this bottle of Heal-n-Soothe that they should have not mailed me in first place!

This company will not return any communication's once you cancel your subscription order's with them!
There is no excuse for this kind of business practice!

The recommended dosage is 3 capsules up to 3 times per day. That means you could use a whole bottle in 1-2 days! $70 per day?!

I tried to contact them on several of their email addresses but to no avail.I get the message "not inthat domaim"

I found this website a few years back, when I was researching alternatives to the surgery that both my wife and my doctor insisted was necessary. There I was introduced to the concept that my back pain might have been caused by (correctable) muscle imbalances. That idea, and the other free information and videos on the site gave me the courage to (successfully, thank you) reject surgery. I purchased (and still do) several of their products for a not-inconsequential chunk of change... but far less than surgery.
So much for the website... I'd like to address some of the recent comments here:

1. Apparently, there were a bunch of positive reviews posted on Oct. 19th. My guess is that, like me, those reviewers were sent an email on that day in which we were described as "one of my best customers", and were asked to provide our own (predictably positive) assessment of the website, in order to counter the recent "bad press" that they have been receiving. Like them, I have found (and continue to find) excellent value in both the information and products they offer, so it's unsurprising that our reviews would be positive, and clustered in time. Indeed, I had never heard of *this* website (SiteJabber) before following the link in the email... I can't wait to poke around here some after finishing this review.

2. I *hate* pre-filled check boxes that have to be unchecked to avoid getting or paying for an unwanted tool bar, an unneeded program, a recurring charge, or whatever. I don't recall this being an issue on Jesse's site, but since I've been burned before, I'm fanatically careful about it; but just in case: Jesse, DON'T DO THAT!

3. Finally, don't buy (or even pay S&H for) Jesse's book. All it is is a long-form advertisement for his website and products. Don't get me wrong, I like his website and products, but if that book was my first introduction to what he offers, I would never have gone to the website. Heavily edited to remove the fluff and filler, the book would make an excellent "About Us" link on the site.

Ordered the "free" bottle. Then responded to their emails directing them to cancel the next shipment. They sent it anyway. Refuse to refund my money.

I believe I heard of these products from The Truth About Cancer. I ordered a bottle of their Super Joint. Before I could check out they made many more offers. I agreed to buy a tube of Rub-on Relief and to pay $9.95 for a trial of Heal-n-Sooth. By the time I checked out I was annoyed by all the additional offers but was hopeful the products would work. I received the Super Joint and the oinment, but not the Heal-n-Soothe. They started sending emails constantly and one asked if I liked the H-n-S. I responded that I had not received it. I got no response and emailed again. No response. So I forgot about it. Then about three weeks later I received the Heal-n- Soothe and thought they had finally sent it. Wrong! I now realize I was on their subscription plan. Obviously they count on you not reading all the fine print about their trial after you have given their them your billing information. Before I realized this I had received another bottle. I called their office and explained the above details. I was told I had received the trial bottle and that they never received an email from me. If I wanted to return the other two bottles, I had to return them at my expense and then they would start the return process. "They" showed that I received the trial bottle, so basically tough luck. Their "Iron Clad 90 day return policy" is a joke and their customer service people are very practiced in telling you how everything you report is your fault, because the details are on their website. Even though they don't disclose their subscription policy until after they have your billing info. They do not demonstrate ANY interest in making their customers happy. I will be very surprised if I get a refund without a huge battle. I would strongly advise against using this company. I will admit the rub-on-relief is effective and I will find another alternative to avoid dealing with this company. They absolutely spam you with marketing emails. JH

Do not get the free product - DO NOT SIGN UP. They automatically put you a subscribution/auto ship and start charging your credit card with no authorisation. You need to cancel this shipment A S A P.

I have purchased many tubes of Rub on Relief and was happy with the results. Not too long ago I ordered 5 tubes of Rub on Relief and to my surprise the formula had been changed. It smelled different, the consistency of the cream was different, it didn't rub in the same anymore, it didn't spread the same anymore, it didn't tingle anymore and most importantly IT DIDN'T WORK ANYMORE. I contacted LoseTheBackPain and was told to return the tubes AT MY COST. I am disabled and on a government income. I can't afford to take taxies to the post office pay a high price for International postage to return the tubes and then take the risk that he parcel gets lost. I went to the FaceBook page from LoseTheBackPain and wrote a review. I then got a message and received a refund for 3 of the tubes of cream - not for 5 - but only 3. I didn't get refunded for shipping either! If this was a reputable company they would provide return shipping if they really wanted their product returned and they would without question refund everything and not partial. AND WHY CHANGE THE FORMULA OF A PRODUCT THAT WORKS WONDERFULLY WITHOUT WARNING.

I ordered some products since 18July still have not received the products Emailed a request but not respond

Back in 2012, for seemingly no reason, I was suddenly
Gripped by unbearable pain in my hip. It felt like a tiger had clamped
His jaws down on my hip and wouldn't let go. I never felt anything
Like this pain. I immediately thought about hip replacements, acute
Arthritis, herniated discs, and who knows what else. (The timing was
Such that I had recently read about new procedures in hip joint
Resurfacing rather than joint replacements, so naturally my needing a
Prosthetic hip came to mind.) (In retrospect, I think my "sudden"
Onset of pain was related to opening the pool by myself a few days
Prior to the onset.)

Well, the incredible pain in my hip gradually subsided over a couple
Days, and I developed numb/painful/tingling toes--all five sometimes.
Pain would shoot up and down my leg, into my hip and toes and calf. I
Started living on Tylenol and Aleve, I resorted to a narcotic once to
Get to sleep. The way the symptoms progressed, I at least knew I was
Dealing with pressure on my sciatic nerve, something I experienced a
Mild form of over ten years earlier from faulty sitting habits. But the
Hip pain and numbness were new and unsettling.

After one or two months of analgesics, with continuous medication
Being necessary during the second month, and the symptoms settling
Into a steady state, I decided that I would need to go for a diagnosis
And then seek out treatment.

But first I checked out the internet: I found LoseTheBackPain.com, ordered the video and workbook, diagnosed my pelvic/muscle problems and started doing the stretches for my problem. I got instant relief (especially with the cross-legged sciatic stretch) but relief was brief. So I repeated as needed until the pain stayed away. It took a few days. Eventually, I needed to do them less and less frequently.

Now, years later, I do my two-minute stretching routine three times per week to keep pain away and more often after VERY long walks or whenever I feel the wrong muscles tightening to the near point of causing sciatica-related pain.

LoseTheBackPain.com was my salvation. Strong words, I know, but that's what it is to someone as active as I am..

Like many many people I have had a non authorised payment taken from my account by this company. DO NOT SIGN UP!

I injured (micro-fractures of the tissue) both my shoulders and elbows and had no use of them for almost two years! It was impossible to even walk as even the weight of my own arms was too much to bear. Physical therapy and surgery would have made them worse, so I was told I just had to wait! I tried EVERYTHING. The only thing that improved it at all was Reiki, but it never healed all the way and that was expensive and ongoing. I was finally able to exercise, a little, but wasn't smart enough to get physical therapy first, so I ended up tearing the miniscus and ACLs in both knees! When the MRI confirmed this, I knew I"d have to have surgery and applied for a second insurance. While I was waiting for this, I learned about Heal and Soothe. Within 3 weeks I had use of my arms again and within 3 months I had no knee pain, but still didn't have full mobility. The final and total healing came from using a Denas device with SCALAR technology. I noticed almost immediate results and after only a few weeks I was well enough to go to physical therapy.

I got a bit overly-confident and stopped taking the heal and soothe and the pain and inflammation returned, probably due to arthritis. So I just ordered Super Joint Support. I'm testing the effects of it and whether it can replace HNS or if I want to take both. Basically, my understanding of the difference from watching the videos at the LoseTheBackPain website is that both address the inflammation and can heal and rejuvenate tissue, and HNS addresses pain, too, to prevent the use of prescription pain killers.

I've been a loyal customer since 2015. My very first order I was double charged, but after some persistence entering their helpdesk and making email and phone connections they did cancel/refund the duplicate order. Since then, I have not had any further issues. I've not done a subscription order, but have done trial orders and returned products I didn't like. I admit the website design is ancient and reads like an over-the-top scam site, but the products themselves are stellar. Seriously nothing else like them on the market. They are frickin AMAZING! They have literally given me my life back!

Not only did I purchase the Lose the Back Pain program, after using it for just one week, I went to my chiropractor, whom I hadn't seen in a year, having given up on adjustments because they were expensive and just didn't hold and I had the amazing experience of having no pain when he moved the very few vertebrae back into alignment that hadn't gotten there on their own yet. He was amazed, too, by how easily things moved. Stretching my muscles loosened things up so they moved easily, and probably helped some of the vertebrae move back in place, considering that there were only two or three that needed adjustment, and it was usually six or more. I also have neck pain. I have ordered Lose the Neck Pain and expect to have the same experience -- no pain when my neck is adjusted, if I ever need to see the chiropractor again. Lose the Back Pain has done wonders for me since I got it about six weeks ago. I also use a Spine Align (now called Spine Worx) and, while I used to get a half dozen snaps of things moving back into place as I'd lay back on it, nothing moves with it anymore, my spine now staying in line unlike ever before, and I've been going to chiropractors since 1981. I'm sorry for those who have had a bad experience with this company, and they do seem to be a bit money hungry from even my point of view, but the products I've bought from them (Lose the Back Pain, NUBAX, and, hopefully Lose the Neck Pain when it arrives) have changed my back pain situation for the better and I'm hoping that, as I continue to use it, I will no longer have any back pain, a situation that I haven't experienced since 1972. For someone who suffers from back pain, for the cost of three chiropractic adjustments, the Lose the Back Pain program is certainly worth a try. It's guaranteed (1 year, when I purchased it) and, if it doesn't help you, just return it.