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  • Love Culture

Love Culture

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Overview

Love Culture has a rating of 2.3 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Love Culture most frequently mention customer service, and store credit problems. Love Culture ranks 97th among Teen Clothing sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
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How would you rate Love Culture?
Top Positive Review

“The Clothing I Ordered Were Awesome, Buuuttt...”

Aisha W.
7/31/15

I've ordered from Love Culture a couple of times and I really love their clothing. Everything is well made and of pretty good quality. The only major problem I've had is that some of the items they have marked as 'In Stock' aren't actually available. This happened with 2 different outfits I ordered on 2 separate occasions (each time there was a major sale going on). I was VERY disappointed. However, they didn't charge for the items and I still got free shipping and such. Overall, a pretty good experience if you can deal with the uncertainty of not getting an item or two that you ordered.

Top Critical Review

“Basically stole my money”

Rebecca L.
4/1/15

I ordered 3 items through their website. The quality of these products were embarrassing. I sent them all back immediately. Upon receiving my return confirmation, I was only issued a partial refund. When disputed, they claimed to have only been sent back 2 of the items. Why would I WANT to keep their awful product? This was a careless discrepancy on their end that I am paying for. Now I'm out both the product and the money. Never, ever shopping here again and if you value honest customer service, neither should you!

Reviews (47)

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customer service (21)
Thumbnail of user alinam20
Oregon
1 review
11 helpful votes
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July 7th, 2017

Um... here are such horrible reviews... but I am so satisfied with all purchases l made through their website... all these girls should of read their return policy first of all and about the description... and of course size chart... it's all in that page for each item... I don't understand how can you miss that.? They write every single detail... one more thing... I never dealed with their customer service so nothing about that... very satisfied... recommend to each one of you... amazing style... love it...

Thumbnail of user rileym45
Minnesota
1 review
10 helpful votes
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April 21st, 2017

I placed my order on Sunday night, and at first it told me 4-9 business days and I was bummed because I read bad reviews about it taking too long to ship and I wanted the clothes by Saturday for an event. They arrived on Thursday and they are great! Good fabric, exactly how they looked on the site! Would definitely recommend and shop here again! Sizes are great! Thanks!

Thumbnail of user summerr4
Florida
1 review
0 helpful votes
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October 9th, 2015

Love my outfit, very true to size, shipping super fast I ordered it Friday and it came the following friday and it looked exactly like the picture, it's safe to order from LOVE culture! I'm gonna be so cute whoop! Whoop!

Thumbnail of user haileyj1
Arkansas
1 review
9 helpful votes
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July 18th, 2016

Because of mixed reviews, I was unsure what to expect. I am happy with what came in and definitely recommend doing business with LoveCulture. The quality of the product (Coral Fringe Halter Bikini) was great and I was satisfied with the price and the speed of delivery. Would definitely shop again!

Thumbnail of user kellym207
Florida
3 reviews
16 helpful votes
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May 16th, 2017

I was very skeptical purchasing from this site because I was worried everything would be shipping from China and would take 2 months and the sizes would be too small. But that wasn't the case at all! After placing an order, it only took a week to receive. And the sizing wasn't too far off (very similar to Forever 21 sizing). I will definitely be purchasing from this site again.

Thumbnail of user janew36
Utah
3 reviews
14 helpful votes
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August 2nd, 2014

I took a chance on buying a couple of summer dresses. One of them was a little bigger than I expected, but it's not an issue at all. The material is quite nice, thicker so it isn't too see-thru... but the white one is a little see-thru. Shipping was a little slow but aside from that ordering from them was straight forward. I love the dresses.

Thumbnail of user maryannn
New York
1 review
7 helpful votes
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December 4th, 2013

I ordered a pair of black booties, a pair of flat gold studded short black boots, and three pairs of leggings. There was a hold up on shipping and I called to inquire. I received the items about a week late. The two pairs of boots were of exceptional quality and the three pairs of leggings were all really nice too. This is the first time I ordered which was last month.

Thumbnail of user mial3
California
1 review
4 helpful votes
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May 21st, 2015

I ordered a dress off their website. Not only was the dress a totally different color than on the website, they charged me $17 for shipping. I paid a total of $54 for the dress. When I returned it they only refunded me back $33 for the price of the dress. When i called and asked why wasn't the full amount refunded the customer service rep jasmine informed me that shipping was non-refundable. What kind of company makes you pay all that money for shipping then keeps it when you return the item(s). I expected to get back the same amount i paid for the dress. I will NEVER order anything from this website again.

Thumbnail of user kiarac4
West Virginia
1 review
3 helpful votes
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June 13th, 2016

I ordered a pair of Quay sunnies from this website, and not only did I love them, I ordered them on a Tuesday and got them on Friday! (with just standard shipping!) This website was quick to get me a confirmation and very fast to getting me my package! Will definitely be shopping here again!

Thumbnail of user cynthiar20
Nevada
1 review
4 helpful votes
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August 15th, 2015

Order online its safe. My order was fast. Clothes was good quality. Tip dresses run a bit small. Keep that in mind when ordering. I would order again!

Thumbnail of user chanelc7
Texas
1 review
4 helpful votes
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November 9th, 2017

Do NOT SHOP HERE! COMPLETE RIP OFF and the workers seem to NOT KNOW the return policy of the store! If you buy something your STUCK WITH IT or picking something else from this Cheap Fabric Store! DONT WASTE YOUR TIME OR MONEY!
Complete BS!

Thumbnail of user jayh74
Ohio
2 reviews
10 helpful votes
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February 8th, 2017

I sent an inquiry about an item I was very interested in that was out of stock. Customer wouldn't give me any information and seemed rude. I'll spend my money elsewhere!

Thumbnail of user sonaml
Texas
1 review
7 helpful votes
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July 26th, 2016

I went to buy something on last sunday in love culture store ( located in stonebriar mall).
I saw good deal on clearance. It was buy 1 get 1 free. I found something for me hence I couldnt find something on it for my size I decided to buy something for my friend.
Me n my friend we tried items at home. I got it right but my friend couldnt so I went back there on monday to exchange ( it has tag n all) n get something which could fit her...
People there were so rude they said they cany do it its against their policies.
Iteied to make them undestand that. That product would be of no use. I requested to help me out. But they said No straight on my face. Which I hare so much. I wouldnt be buying anything from them now for sure

Thumbnail of user carolb438
Texas
2 reviews
1 helpful vote
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June 30th, 2018

I wish I could rate them a negative 10. I purchased a top and a dress for my daughter. First time ever in the store and did not see the TINY no return policy during this visit and the sales clerk failed to point out the policy like most stores do. After the FIRST washing of the top, it was falling apart and the dress was made with same elastic stretchy material so we figured it would do the same. We went to return them only to be informed of the no return policy. They also said since she had washed the shirt, there was no exchange or store credit. I asked to speak to the manager. The girl went away and came back and said IF we had BOTH the sales receipt AND the tag that was on the top, they could give store credit. Very fortunately, my daughter had put the tag in the bag so we had it. The girl seemed a bit shocked. They gave store credit, which by the way, EXPIRES within 90 days. We really do not want to purchase any more of their EXTREMELY CHEAPLY MADE clothes. But I guess once she finds something there within the next 90 days, she will buy that. Then we will NEVER go to that store again. They do not care about their customers at all. Terrible customer service. I would be surprised if they get many repeat customers.

Thumbnail of user jas2938
New York
1 review
8 helpful votes
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June 2nd, 2016

This place is honestly a scam.

I placed an order with Express Delivery at 6AM on a Thursday morning based on the disclaimer that any orders placed before 11 am will be shipped that SAME day... I followed up with an email just in case. I was then told NO my order will not ship same day and it will not arrive on time. HOWEVER, when I called that same afternoon to cancel the order (because I needed it for a wedding and I dont want them if they're coming late), I was told it couldnt be canceled because it had already shipped! Even after they told me it wasnt shipping until tomorrow...

So I simply asked for a return shipping label. HA. Well between the Customer Service representative Anna, and her Supervisor Marissa Villaz, I was told at least 10 times that it was MY mis-understanding... They said they don't provide shipping labels... so not only did I waste $22 on express shipping, it wont be here on time and I have to pay for shipping back to Love Culture.

They REFUSED to acknowledge anything in the emails that might convict them of providing false information. Refused to supply a return shipping label. Now I'm reading all these reviews on how no one gets a full refund because they pull some 'not a full-price' item on it... Can't wait to see what excuse they give me when I do send these shoes back.

Tip for consumers:
Just don't ever shop here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kater123
Alaska
1 review
7 helpful votes
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January 25th, 2017

I bought a dress and a bracelet online for an event I had on the Friday of that week. I paid the expedited shipping which was like $28. I received an order confirmation that same day. The next day when I received my shipping confirmation is only had the bracelet on it... I called to complain and they told me the dress was sold out (even though it was still showing availability on their website) and that they couldn't refund my shipping cost (THE DRESS BEING THE ONLY REASON I PAID IT) because they claimed the package would still be on time, even though the tracking number claimed only a label had been created it hadn't actually shipped yet. HORRIBLE customer service and business in general.

Thumbnail of user patriciaa9
Illinois
11 reviews
14 helpful votes
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September 30th, 2012

It's basically like another Forever 21! I love it. Great styles, great prices. Their cardigans are really cute. I have several from them. :)

Thumbnail of user alyssas33
Maryland
1 review
1 helpful vote
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February 26th, 2017

I ordered a pair of shoes, the size fit well and they were super cute! My package shipped the day I ordered it and got here within 3 days :)

Thumbnail of user krystat2
Colorado
1 review
9 helpful votes
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August 9th, 2018

Terrible Company! Do not order from them!
Ordered a dress online for my bridal shower, paid to have it expedited. Paid nearly $50 for one dress. Got the dress delivered, opened the package and knew right away that the dress would be too small and also was just not what i was going for, the colors were different than online (which is to be expected). NEVER EVEN TRIED IT ON! I used the shipping label available to me, shipped package back within 3 days, and then i got an email saying that they will not be refunding me my money and that i needed to provide a shipping label for them to return the dress to me...
Umm what?!?! I contacted them asking why my refund couldn't be processed and they said that the dress had stains on the inside and that they can only accept a return if its in resale condition and that this dress was trash. I completely understand that items need to be in good, resale condition when returned, and if i had actually created the stains i wouldn't have any issues because it would have been my fault, but since i never even tried on the dress, i am extremely upset that the company refuses to rectify the situation in some way. I emailed them and told them that i never even tried the dress on, the tags were still attached, i mailed back in original packaging and receipt... the extremely rude woman, who acted like she was trying to be a "hero" said she would forward things to "upper management." Well, upper management didnt do anything. They said the exact same thing. I complained saying that the company wouldn't even send me pictures of these so called "stains." After a lot of arguing they agreed to give me store credit...
Really? You think i will be doing business with your company ever again?!?!?! Yeah right! That has got to be a joke!
Keep my money, you clearly need it more than i do, enjoy being scam artists

Thumbnail of user batbaatark
Mongolia
1 review
3 helpful votes
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November 28th, 2017

Not online store...
Do NOT SHOP HERE! COMPLETE RIP OFF and the workers seem to NOT KNOW the return policy of the store! If you buy something... more

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The Latest Trends in Junior Clothing and Teen Clothing at Affordable Prices. On-Trend Cute Cheap Clothes Featuring Fashion Dresses, Trendy Shoes, and Hot Fashion Accessories with Free Shipping. Junior Clothing and Teen Clothing Fashions Start Here.

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