Lowe's

We purchased a refrigerator from Lowe's in Woodstock, GA. When it was delivered the delivery guys told us there was slight damage to one of the doors. I was at work so my son called me. I told him I didn't want a damaged refrigerator. My son called them and told them the issue and asked them to hold one for us. He asked if they still had the floor model. He was told they don't sell the floor model. What do they do with them? Throw them away?! We returned to the store that night to get another one on order. There were none to be found (if they really even checked). My son asked them where the floor model was and was told they sold it! My son told me that the damage was barely noticeable and that the handle should cover it when installed. We agreed to have it redelivered the next day. Our refrigerator sits between two cabinets on a 4 inch ledge. They said they couldn't install it. They left it in my garage. Back to Lowes we go to ask if they could send a contractor out to get it installed. They told us to call porch.com. I did. They said they couldn't bring it upstairs OR set it up on the 4" high ledge. How can a building supply company that has contractors that do complete kitchen renovations not be able to install one stupid refrigerator. I will never make the mistake of shopping at Lowe's again. Oh... we are planning on doing a kitchen remodel. Guess who won't even be considered for the job!

LOWES USES A HORRIBLE DELIVERY COMPANY TO DELIVER THE APPLIANCES. WHEN I DENIED DELIVERY THE DRIVER CURSED AND LEFT WITH WASHER. HOWEVER, THE DRIVER NEVER BROUGHT THE WASHER BACK TO LOWES AND DECIDED TO DO SOMETHING ELSE WITH IT. LOWES WAS NO HELP AND DIRECTED ME TO DELIVERY COMPANY. DELIVERY COMPANY ACTED LIKE MONKYS AND CURSED THE SITUATION AND SAID ITS LOWES ISSUE. TWO DAYS LATER WHAT AM I TO THINK? I WILL BE REPORTING THE WASHER STOLEN AT THIS POINT AND CONTACTING CARD COMPANY. BUYER BEWARE. NEVER SHOP WITH LOWES AND EXPECT DECENT CUSTOMER SERVICE. IF ONLY I GOT DECENT CUSTOMER SERVICE THIS COULD OF ALL BEEN HANDLED. INSTEAD I WILL CONTINUE TO SPREAD THE WORD ACROSS EVERY AVENUE POSSIBLE.

Bought a vanity through Lowes and I drove 1 hour and 41 minutes one way to pick it up. Another 1 hour and 41 minutes to go back home. I opened the box to find a broken vanity. I am disabled with surgery on back and neck from car wreck. Someone t-boned me and my truck flipped and rolled several times. Back is in constant pain. So this trip to pick it up about killed me. Called Lowes and they wanted me to drive over 3 hours round trip to exchange it. This is not the first time that I had this same problem with Lowes. Last summer I bought an expensive door with blinds in it and they delivered me a door with scratches and dents all over it. Had other same issues with other items as well as I am remodeling my house and spent ALOT of money at Lowes. Now I have a bathroom ripped up, that I can't use until they exchange the vanity. So my remodeling the bathroom is at a standstill as I am at the mercy of waiting God knows how many days, weeks for Lowes to exchange it. Buyer beware if you shop at Lowes.

Has the very best help providers than I have in my 63 years ever experienced! Store 0140. The best people ever! From customer service to product help to cashier! The very best floor help and service!

I have shopped at Lowe's extensively for years. They generally have a good selection of products. Their staff ranges from pleasant and knowledgeable to rude and clueless. Their appliance warranty service where we live is worthless. Response is agonizingly slow, and it appears that they hire the cheapest people they can find with limited knowledge. Whenever possible I buy from a local dealer who services what they sell. Well worth the small premium in price.
However, I am writing this review specifically to say that Cart the function of their website is atrocious. I was trying to order appliances for our condo in another state. Unfortunately, only Lowe's had the appliances I needed within the time frame. The website kept resetting to the Lowes near where we live to the point that it actually placed the order for that store. Every time I updated any information in the order process, e.g. billing address, it would change the delivery date. When I gave a new delivery address, the website reset the billing address to that address, and on and on. It accepted my credit card for the purchase for the wrong address, but not for the out of state purchase. One the most frustrating experiences I've had on a website in a long time. Given my assessment of the quality of experience at Lowe's in other areas, I guess it shouldn't be a surprised. No excuse for a company of this size to have a website this dysfunctional.

I bought a PVC check valve for a plumbing project at home. It sprays water out of the seam made at the factory. Its a slip type so you have to glue it in. I cut it out and take it back to Lowes and the lady says "we can't take that back you glued it already. We can't sell it now." ITS DEFECTIVE, YOU SHOULDN'T SELL IT ANYWAY. I spent about $4000 there last year. I will spend the next $4000 somewhere else.

She was very unprofessional and rude. I asked for help and she told me she was busy. And then turned and called me a swear word. She needs to lose her job.

Please people DON'T even think on Lowe's when you try to buy any washer machine. We have less than 10 months with it since the first 15 days we noticed that was not working on certain cycles, we called to the customer service couple times and they "try" to make an appointment but when they said we call you later to confirm... after 3 or 4 days still waiting on the call. We called back same ting and finally the tecnichian came one time ok they have to order "this part and this part" 3 or 4 days later they have the part, came work on it guess what? Week later same thing we have been dealing with this for since the beginning. We went to the store and they said after 3 times the tecnichian change parts and more parts we are eligible to have a new one ok this is the more than the 3rd time and now they said we have to wait maybe one or two times more. How they start to fix something that's supposed to be new? After 15 days using it? I will never buy anything again form Lowe's and of course I will talk about this with family and friends. Check for better options before to buy at Lowe's.

If i could leave no stars I would. THE WORST customer service center I have EVER dealed with. Spent FOUR hours over the phone trying to cancel an order I placed IN the store. Reason was I found the $2000 appliances for less. Delivery was scheduled for a week out - NO ONE can help me. Not the store, not the warehouse. I spoke to a woman who cancelled the order and asked for an email confirmation, NEVER got it. Called back and FINALLY got a live person and told them the situation and then i got DISCONNECTED! I will NEVER buy from Lowe's again,

Neither the screen nor the frame of the window screen we had custom ordered was the dimensions we had specified. Custom orders are prepaid and not refundable.

My name is Robin Fountain, I ordered a stove from Lowe's in march 2022. It was scheduled for delivery on April 18,2022. I got a call stating the stove was not in, when originally purchased I was told it was in the warehouse. Weeks later I got a call stating the stove was in it would be delivered on May 27,2022, between the hours of (8am to 12 noon) it was after 12, I called to check status of delivery, very nasty customer service, finally the stove arrived, when the guys open the box the stove was dented. It went back to store and they did not order another. I heard from no one, I called the store was put on hold time after time, from one person to another. Been out of a stove for 2 months and Lowe's could not solve the problem or showed no remorse or concern for replacing this $1600 stove. So buyers beware before you purchase from Lowe's. HORRIBLE EXPERIENCES! D'IBERVILLE LOWE'S, MS. This purchase was made on my Lowe's Credit Card

Absolutely enjoyed my lowes visit. Jessica was spot on in getting what we needed and with the best attitude! Very helpful, need a few more service people like her!

Ohhhhh my dear Jesus!
If you're HOPING to "save" precious time and order online through Lowe's archaically behaving website... you'd fair better to chisel your order on stone tablets in an ancient language than place a simple in-store pick up to a local store! DAY BLOWN... LESSON LEARNED... INCOMPETENCY RATING: 200% SIGN OF THE TIMES RATING: 1000%

Lowe charges you 200 for 4 extra years protection then sells you down the river when they send out servicers who cant fix it like AandE. 3 appts and 6 weeks in and I am literally at square one STILL with a broken washer, Lowes wont give repair order to competent company or replace product or stand behind their WORD/ no integrity, no professionalism

The stove was damaged bc I called after 48 hrs they said I would have to contact manufacturer. I ordered 4 appliances was not at the location when delivered. When I bought the stove I only got a receipt when paid. When the appliances were delivered they left no paperwork or anything. I was on vacation and the boxes were not opened until 5 days later. I called the deliverer which was told someone would call me back within 24 hrs. They did not. Then I was told to go back to the store where I purchased it which was 55 miles away. The manager told me I would have to call the deliverer. I was on hold for 47 mins. The person said their policy was they had to be notified within 48 hrs after delivery.I had no info stating anything and was never told by Lowes that a damaged appliance had to be
Reported within 48hrs. The tape is still on stove and the damage on the stove was so old it has rusted. I am a builder and have shopped with Lowes for many yrs purchasing many products. The service is awful and will not ne buying there any more and will pass the word around " Do not buy from Lowes.

Dangerous Curbside Pickup Is A Sham
-I ordered several items for curbside pickup as I'm trying to stay away from people. I got the email notice that my order was ready for curbside pickup and I went to the Yonkers NY store at Ridge Hill.
- I got there and there was a sign to park here for curbside pickup and call this number. All 5 spots had the same sign with no phone number.
-An employee told me to go to the front entrance where there was a sign for curbside pickup
-A second employee told me I had to go inside
-A third employee pointed out a line for me to stand behind 2 other people waiting - but nobody was there
-I stood on this line inside the store for about 3 minutes and saw nothing was happening and I decided to get out of the store before I put myself in danger being around so many people (half of which didn't have masks covering their face)
-I went home and tried to cancel the order online. You can't do it on the website so I called the store and nobody answered
-I'm just going to call AMEX to get a credit. There is no sense dealing with this store. I tried to give the terrestrial store a chance but they totally failed at curbside pickup which really is not so complicated. Amazon, here I come.

My husband & I went to Lowe's Purchase a NEW WASHER & DRYER &: REFRIGERATOR.
FOR OUR NEW HOUSE THE SALES PEOPLE WERE GREAT... PAID FOR IT.
TOMORROW IS THE DELIVERY. JUNE 13th. No one called us to say what time they were coming.
So we called Lowe's & They said JULY 14 TH THERE IS ONE BIG PROBLEM WITH THAT...
WE ARE MOVING JULY 1ST. UNACCEPTABLE... ON THIER OWN THEY CHANGED THE DATE OF
DELIVERY WITHOUT CALLING MY HUSBAND FIRST... UNACCEPTABLE...
THIS IISN'T THE END OF THIS STORY... THIS IS JUST THE BEGINNING OF THE START.,
UNBELIEVABLE SOMEONE WOULD JUST ON THEIR OWN CANCEL THIS DELIVERY
FOR TOMORROW. JUNE 13th. WITHOUT TAKING TO US FIRST... UNACCEPTABLE AGAIN