Lowe's

Lowes uses third party delivery and they did not tell me how to contact them to complain.
My refrigerator door needed to be switched to the opposite side.
The freezer door was tilted and out of line with the lower door. I brought this to the attention of the men working on the door. They took a picture of the hinge and said to me that their was nothing wrong with door. They added that when the door are switched 90 percent of the time they have an issue, so it is normal.
They were unable to tell me what is wrong or what they were going to do about the issue. They told me to call Lowes. None of this made any sense to me.
Instead of fixing the problem they made excuses. I told them to take the refrigerator back. They refused because it was signed for prior to my inspection.
After they left I also discover that they had not put the stopper on the bottom door which prevents the door from swinging to far.
Also they left the plastic wrap under the door handles, so when you remove the wrap, strands of plastic are gummed up in the crevice. The door handles had to be taken off again.
The freezer door also had scratches doing across the front of it.
I called a manager and was told I have to buy order and pay for another refrigerator and it my take over a month to get it. I was told they have third party delivery. I was given no information to contact their management.

We were shopping for a new washer and dryer at the lowes store in Carlisle, PA. We met your sales agent in appliances at the time, Mr. Mike Nescio. He has made this experience unforgetable. We purchased a new top load set and after it was delivered and set up my wife began to use them and was very disappointed in our purchase.
We returned to lowes a fea days later and explained to Mike our disappointment and that we would wish to purchase another set. "NO PROBLEM" was his reply. He wrote up the new set and gave us a full refund on the units we did not like. NO QUESTION ASKED!
WE ARE SUPER HAPPY WITH OUR NEW GE FRONT LOAD WASHER AND DRYER! THANKS SO MUCH TL MR. MIKE NESCIO!

Lowe's in Katy, TX is the worst! Bought a washer/dryer with platforms and was told they would install and haul away the old washer/dryer. Great. Day came, they were late and refused to install or haul away old appliances. I did pay extra for the haul away service. Getting someone on the phone was an absolute nightmare. They literally would pick up the store phone and hang it up. You could hear people talking in the background and they would just hang up. Or they'd transfer you and it rang literally for 30 minutes and nobody from that "department" answered. Called again after many hang ups and run around finally asked to speak to the store manager. Transferred, phone rang and rang for about 40 rings then someone picked up and put the line on hold. Held for an hour nobody picked up. This went on for a day and about 4 hours. Spoke to one man during the 4 hours and was told "oh that's delivery" where I was once again transferred and hung up on. Finally went to the store where they were not much help all the sudden without an additional sale. Finally got issue resolved but it should not have been this hard. Not by a longshot. They need to hire people to man the phones and take messages or invest in a voicemail system that is actually used. To just pick up and hang up is inexcusable and horrible customer service not to mention the delivery problems. Wouldn't let Lowes pet my dog much less use their services for anything else.

Purchased some roofing tiles on-line, they said they would have them in 2 weeks. They called after 1 week and said they could not get them. FALSE ADVERTISING. They left a message. Offering me the same color - but, of course it 2x as expensive at $63 a bundle and they could not get it to me for 2 months. I called back and the customer service person was so INCOMPETENT, she offered to sell me the same thing that I had been trying to buy and was told they could not get! Try HOME DEPOT - I find them less annoying.

Javier and Jaylen are the best employees when it comes to customer service. Wish I could leave a 1000+ stars. I say they definitely deserve a raise. I dealt with 1 employee that needed training. But these 2 rock and I have been there 4 times and I will be asking for them when I go back and I will be going due to the fact I still have to get more items. And Susan and the young man I forgot his name ask Susan she will know his name. They all went above and beyond when it came to customer service and I have to go back cause I still have to get more. GIVE THEM ALL A RAISE. YOU DO AND THE RUDE UNHELPFUL EMPLOYEES WILL SEE WHAT IT TAKES TO GET A RAISE. FORGET SENORITY SHOW THE OTHER EMPLOYEES THAT THEY DO BETTER THEN THEY MAY GET A RAISE TOO.

DO NOT SHOP LOWE'S! My daughter in law who is 8 months pregnant was in the Orem, Utah Lowe's she spent almost an hour looking for a product while there she stopped multiple employees for help all were useless! The worst was Vafanti she works in customer service. My daughter in law asked her for help, she told her where the product should be, then she told my daughter in law she is fat! My daughter in law told her I'm pregnant! Vafanti said I know you need to exercise! My daughter in law went to her car and cried! I called and spoke to Andy the assistant manager. He would not give me their employee numbers he said I don't need them. He laughed when I explained what happened! I told him I don't care if someone is fat, missing teeth or whatever a employee has no right to say that to anyone! I informed him I will be contacting corporate due to his response too. He said he will talk to her but that isn't enough! I had to offer my daughter in laws info and told him he needs to call and apologize now! He still hasn't called her and it's been over an hour! Never shopping Lowe's again! We had been shopping there for over 30 years from now on Home Depot Only!

We attempted to order a refrigerator for delivery to a second home. We could not order from our local store which is ridiculous, and if you order online, there is no option for delivery, just pick up only. We called the store, spoke to a harried employee, and arranged a date for delivery of new refrigerator as well as haul away of old refrigerator. They even gave me the number of their outside delivery company to confirm the day before. We were given a time window of 1-5 pm but never received a call. When attempting to call the outside delivery (5 times and various calls totaling over 2 hours of my time) - we are connected to customer service people in the Philippines. They repeat themselves and due to lack of full communication understanding, are not able to resolve. Unable to reach dispatch. Finally at 6 pm I am told the truck is minutes from my house. We frantically emptied the entire refrigerator and freezer. The men and truck arrived, but they have no delivery for us. They are here to haul away my refrigerator! Needless to say I am fuming. Had we been dealing with someone who understood the meaning of the word DELIVERY, we would not have needlessly emptied our fridge. Called Lowe's store over a period of 24 hours, rings and rings, then they disconnect you. I am done with Lowe's. Never buying from them again. We canceled our order once we could finally reach someone. STAY AWAY! Support your local small businesses instead.

I Had a very bacd experience purchasing some bar stools from lowes, when first recieved they
Were damaged which then they replaced the 2nd ones the side were coming loose after using for only a two months
Called online thye told me i have to go through the manufacturer which i have been since jan of last year
And because i bought online i dont have a bill and lowes cant rpovide no one can warranty this. I have been fighting with lowes and the mannufacture for almost 6 months and haven't been able to get a ny reselution. Please do not buy from this company. Thye will do nothing for you.

I ordered Gas range and over range microwave, I went through hell to schedule installation. Customer service is basically useless. It took me couple of days to be able to purchase installation package for the gas range.

Then for the over range microwave, I had the option to purchase the installation online which I did and I was happy that at least I don't have to go through the painful process of purchasing the installation package. But I was wrong! It was even worse! There was no record of purchasing the installation package on installation department. I spent couple of hours talking to both customer service and installation department of lowes, they told me I "Cannot" purchase installation online; and they cannot help me and I should contact the sterling store to make that purchase again!
I am on hold on Store and after a long hold each time I get disconnected; keep calling again and they keep putting me on hold and no one is helping.
This is really messed up for a huge store like LOWE's! I would never ever purchase anything from LOWE's. I do not recommend it to anyone.

Lowes is a scam. I purchased a door "measurement service". Lowes would not only not give me the what I paid for (the measurements) but told me if I did not purchase an $1,000 door, I would not receive the door measurement. Below is the paperwork that I was provided during the purchase which does not say that the estimate is Lowes property.

I paid $35.00 to only be told that what I paid for belongs to Lowes.

This is an extortion effort by Lowes. DO NOT GO TO LOWES IN ALEXANDRIA VA (RICHMOND HIGHWAY LOCATION).

This site doe not allow me to give zero Stars - I had to include one.

Worst ever! I've been emailed about my delivery on March 17. I've been told twice by employees my delivery is March 17. I was told I'd get a call the day before. No call was made by Lowe's. I wait all day for my deiivery on March 17th and called to check why my delivery has not come and was told "WE DONT EVEN HAVE DELIVERY TRUCKS GOING OUT TODAY! THEY HAVE DEFINITELY LOST A CUSTOMER. If I need to buy about washer dryer or refrigerator, it will not be bought from Lowe's. I had too much to do today and my day is wasted. Not even a call to tell me they need to reschedule. Just treat the customer any kind of way. Not good.

I bought an icemaker form Lowes in November of 2018, along with a 5 year warranty. In late December of 2022 the ice maker ceased making ice and I called the helpline for the protection plan. Service was scheduled for Jan 5th and the service provider was prompt and very professional. An issue was diagnosed and a part was ordered.

14 business days after the part was ordered it had still not shipped. I called back and was told it would ship on Feb 17th. Here we are on Feb 25th and the part has still not shipped and Lowes is telling me I need to wait another 14 working days until they can tell me what is going on.

While I will say that everyone I have spoken to has been professional and I feel they have genuinely wanted to help, there is no way for me to escalate this issue so it can be resolved in a timely manner. I am beyond frustrated and do not plan on doing any shopping with Lowes in the future. To me, the lack of focus on achieving delivery dates promised to a customer, not once but multiple times in this instance, show a lack of regard for customers in general. Looks like I'll be doing my hardware/appliance shopping elsewhere.