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2 reviews
50 helpful votes
Follow Frederick S.
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Customer service here is many times better than that of their competitor Home Depot. Case in point, I needed a plumbing piece for a trap on my sink and had to wait 25 minutes for someone to help me in a home depot. Lowes had an employee find it for me thanks to those little buttons you push to call for help in the store. Little things matter..

Date of experience: August 18, 2015
New Jersey
1 review
0 helpful votes
Follow Shradha P.
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My credit card was charged a wrong amount on a transaction, and when I called customer service to verify it, it was a long wait to get through, after I got through someone hung up on me, when I tried calling again and waited 15 mins to finally get to an agent, he put me on hold for another 20 mins to verify the transaction, and finally the answer was "I'm not sure, why you were charged more". I cancelled my purchase and bought from somewhere else instead. Very poorly trained customer service agents!

Date of experience: August 6, 2017
Illinois
1 review
3 helpful votes
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If I could write a "0" I would... horrible communication... time ageeenents not kept after numerous calls... finally spoke with management... driver contacted me to inform me of time of delivery which was outside of what I had been promised... this will impact my future business with Lowes. I will likely use Menards or Home Depot

Date of experience: March 8, 2019
Texas
1 review
0 helpful votes
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I just checked out at the Gonzales, LA location. There were no checkout representatives working so I went to self checkout. They had an associate who sat on a chair and was of no help! I had a buggy full of items. The checkout machine had multiple issues and the associate would just stare at me till I asked probably 15 times for help! She was worthless! They should have at least one checkout associate for people who have a buggy full or don't want to use the self checkout

Date of experience: June 7, 2019
New York
1 review
5 helpful votes
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I tried to call Lowe's customer service on several occasions to determine some information about a fraudulent use of one of my credit cards. The wait times are in excess of 25 to 30 minutes and more.
When I tried asking for a new 2 word captcha it never gave it to me so I could review them on their own site.
In my opinion Lowes is exceedingly abusing the China virus conditions with customer service Barry

Date of experience: July 3, 2020
Mississippi
1 review
3 helpful votes
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Lots of problems ordering appliances here! We special ordered a microwave. It came with a broken piece. The person in appliances wrote down a number for me to call. It was a scam number to win a free cruise. Special order dishwasher was wrong color. They said we had picked it up the day we ordered it. Difficult to do on a special order! Finally came (late) and was damaged. Won't shop here again.

Date of experience: December 20, 2018
New Jersey
1 review
0 helpful votes
Follow Joe M.
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Went the early sun morning to inquire about a power washer and lawn chair. Could not find any sales associate to help me. Went to customer service and asked for help. Joanne in customer service told me she was just a cashier. Asked to see the manager joel. Joanne called him and he never appeared. I insisted to see Joel and again Joanne stated again she was just a cashier. After waiting thirty minutes for NO service, I left and went across the street to Home Depot and made all my purchases and had my questions answered within fifteen minutes. Lowes has lost a customer for life! On Monday, tried to call corporate customer service and waited over fifty minutes on hold and was then disconnected.
Apparently lowes makes enough money besides themselves...

Date of experience: June 15, 2020
Georgia
1 review
1 helpful vote
Follow Terry G.
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This product is crap. Purchased and used one time to cover items hauled in my pickup. The seams failed and split, the eyelets came out and the ends frayed. There is nothing "heavy duty" about this product.

Date of experience: August 9, 2020
Michigan
1 review
1 helpful vote
Follow Josh T.
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Don't ever use Lowes promotional no interest for a year. They will try to scam you. They put their no interest items on the same credit card account as when you purchase other items that are not part of the promotion, then if it's the entire balance is not paid off in full they say you have to pay the interest. This happened to me twice in the first 3 months of a no interest promotion for year. They were trying to charge me interest on the appliances I bought that were not supposed to have interest on them for 12 months. This place is a joke. I used to work at Lowes and I will never go back to work here, nor will I buy ANYTHING from here again.

Date of experience: February 29, 2020
Ohio
3 reviews
8 helpful votes
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Good store for most items, web site eazy to use, bought a washer & dryer
Saved 10% free delivery, 10% off military, and for customers of Giant Eagle
$ 70.00 off on fuel perks. Home depot, did not carry whirlpool? Lowes need to lower the price on there dryer cords, home depot has them for half the cost.

Date of experience: July 25, 2012

Overview

Lowe's has a rating of 1.6 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 3180th among Home Improvement sites.

service
419
value
356
shipping
273
returns
260
quality
312
+248