Lucky Vitamin

Here is my story of how LuckyVitamin is almost like a scammer, from which many people have shared many similar or bad experiences of buying products and suggested staying away. I have two orders that are under delivery process, but there are a couple of products that have been AUTOMATICALLY canceled due to the shortage AFTER I placed the orders, and the packages got shipped out WITHOUT ANY FURTHER CONFIRMATION WITH ME. Their customer representative just disappeared and didn't seem to respond to my emails when I was asking for full cancelation of my orders or waiting for all the products I placed available back in stock. Even though they only charged me for the products that got shipped out, still, this is not the way of offering a sales service that forces consumers to accept the deal that has been changed without their awareness. Now the packages are on the way to my country, and I can only choose to take them without a couple of products I originally placed in the orders OR leave them to get them shipped back to their warehouse but without any refunds back. Besides that, their shipment is EXTREMELY slow that for sure will drive you nuts, which, according to comments from others, even sometimes gets your packages lost and never finishes the delivery, and of course, no refunds back. Also, they will close the window of canceling an order in a very short time after you placed it and take a very long time to ship the package out. I had a wonderful experience with iHerb, but it is currently not available for me because they have some issues with the custom in my country. Otherwise, LuckyVitamin has no way to compare to and compete with iHerb in my experiences, and I will NEVER EVER suggest their service to anyone. Finally, LuckyVitamin, Yu-Chieh here, if you are reading this post, please reach out to me to continue our previous conversations about the full cancelation of the orders and the refunds.

Best price I could find anywhere for vegan NuGo protein bars, over 50 cents less than what is available on Amazon.

On September 1, I purchased a supplement for $34 with free shipping from the Lucky Vitamin site after carefully reading the list of ingredients for the product posted on the site. I received a package on 9-5. I immediately noticed that I received a product with another name and different ingredients, although the packing slip states I received the item I ordered.

I learned from the manufacturer's site that the product I ordered is no longer available, yet Lucky Vitamin is listing the old product on its site and using the old product name on its invoicing while shipping the new product, which has a new name and new ingredients. This is false advertising and misrepresentation.

I immediately emailed Lucky Vitamin telling them of their misrepresentation and false advertising. Their website clearly says "No sweat, all products – opened or not – can be returned for any reason. Send the items back to us within 90 days and we'll refund your money…Once we receive the package, we'll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error)."

I told Lucky Vitamin, "This is your error in shipping me a product I did not order. I expect you to provide a full refund of $34.00 to me when you receive the returned product plus provide a prepaid shipping label."

I received a prepaid shipping label the next day by email, packaged the supplement & took it to a FedEx drop off site on September 8. FedEx delivered it to Lucky Vitamin on September 11. The next set of problems began on September 14 when Lucky Vitamin gave me a refund of $28.05 after deducting shipping of $5.95. This clearly violates the statement on their site.

Thus began a series of 5 emails from me demanding an additional refund of $5.95 for shipping, which was free to begin with. The replies from Lucky Vitamin employees ranged from I had already gotten a refund, no refunds for shipping are allowed, to a general run-around. With each email I had to send, my frustration and anger at this company for its lack of customer service and business ethics grew and compounded.

For me, it wasn't any longer about $5.95. It was about principles, ethics and doing what's right. Lucky Vitamin violated the promises it made on its site. Finally in my last email sent September 20,15 days after I got the wrong product, I stated that if I didn't get a refund of $5.95 promptly, I would be contacting the Better Business Bureau and the Attorney General of their state. I added that Lucky Vitamin had ripped me off and I did not intend to stand for it. The next day I received a refund of the $5.95, but no apology whatsoever from the employee issuing the refund. I find that amazing.

I know this review is long, but I want others to be aware of how Lucky Vitamin treats its customers when it does something wrong. I will not put myself in a position where this could happen again to me.