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Lucy in the Sky
business logo of Lucy in the Sky

Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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About the Business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


lucyinthesky.com
USA
Founded in 2015
Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: shop@lucyinthesky.email

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Reviews Summary

Lucy in the Sky has a rating of 1.9 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lucy in the Sky most frequently mention customer service, store credit and phone number. Lucy in the Sky ranks 1909th among Women's Clothing sites.

service
378
value
340
shipping
372
returns
315
quality
311
This company does not typically respond to reviews
New Jersey
1 review
0 helpful votes
Follow Fadi E.
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This dress will make you feel fun and girly... if you looking for a super cute dress you should try this one., it is the best look to go for a graduation day. It's a great mix for parties and graduations.

Date of experience: June 16, 2021
Kansas
1 review
0 helpful votes
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We order 2 dresses. One came in and it was not even close to the size we order. It took over a month just to get the one dress. I returned the dress and have not received my refund. The other dress, we never got it.
It's been over 2 months and still have not received my refund.
Worst customer service. It's a scam. The fabric on the pictures is horrible.
BEWARE

Date of experience: November 12, 2021
Ohio
1 review
0 helpful votes
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I was working to return and exchange a few dresses and Elizabeth R. Was so helpful in assisting me! I am thankful that it was easy and hassle free to get my refund and be able to order another dress to ship to me in time for my event.

Date of experience: April 4, 2023
Pennsylvania
1 review
0 helpful votes
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Great Customer Service
October 7, 2023

I contacted customer service regarding a shipping date as the item hadn't shipped. They got back to me very quickly, offered me multiple choices to better suit my needs. Was very pleased with the outcome. Looking forward to the item actually coming.

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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$#*! THIS COMPANY
May 12, 2022

If i could give this company a 0 star rating i would. Every single time i have ordered a dress from their website it has given me an expected DELIVERY date. This time my delivery date was may 12. Well, guess what? May 12th happened and I never received a shipping email. I emailed their help email and they said my dresses would be now SHIPPED on june 3rd. I bought these dresses weeks prior to may 12 for my graduation in june. They constantly say they received higher volume customers on their websites, but when i order clothes mid october when there are no occasions, they still use that excuse. I will never be buying from this website again unless i have months to wait for my dresses.

Date of experience: May 12, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Kaitlin,

Thanks for your feedback. We apologize for our shipping error and disappointments. We are currently trying to evaluate our production and shipping times frames. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything.

- Kate

Tennessee
1 review
0 helpful votes
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Disappointed
January 28, 2024

I ordered a dress on January 3 and the shipping date was January 23. On January 24, I contacted customer service and was told the dress won't ship until February 14. I have a disappointed daughter who wanted to wear this dress to a dance on February 3.

Date of experience: January 28, 2024
Canada
1 review
1 helpful vote
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Dress review
May 9, 2022

I ordered two dresses, one blue with sequins and one red with ruffles. The blue one was poor quality material and the red one was very short. I emailed them in regards of sending me a return label to return one of the dresses and they gave very unhelpful advice. Overall would never order from here again.

Date of experience: May 9, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Mary,

Thanks for your feedback. We are sorry for the disappointment. We would love to help you with your returns. Please do reach out to us so we can find a resolution at resolution@lucyinthesky.email if anything.

- Kate

New York
1 review
0 helpful votes
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I ordered a few dresses for a Vegas trip thinking I could try them and pick my favorite. One of the dresses had one side of the top sewn larger than the other so it fit oddly on my breasts. The material feels cheap and thin and looks nothing like the pictures online. I am so beyond disappointed and feel scammed.

Date of experience: June 6, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Gina,

Thanks for your feedback. Please reach out to us if you believe there was a faulty issue with your style at resolution@lucyinthesky.email so that we can help you out with this issue.

- Kate

Canada
1 review
0 helpful votes
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Lucy in the sky sent me a damaged dress. They told me I could send back the dress for a refund but I would be responsible for the shipping costs to return a damaged dress? Will never buy anything from this company again.

Date of experience: June 29, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Samantha,

Thanks for your feedback. We're so sorry that happened. That should not be the case if it is damaged. Please email us at resolution@lucyinthesky.email so that we can help you out with this issue.

- Kate

Colorado
1 review
2 helpful votes
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The dress never came then after a month. We canceled and they never refunded us the money. I chatted with them several times and they always promised it was in the works. I finally had to file a dispute with my credit card company.

Date of experience: October 16, 2020
Wisconsin
1 review
1 helpful vote
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Completely wrong color, not worth the money!
October 15, 2021

The dress advertised online was a light opaque blue. What I got is a pale pastel light blue dress. I used snapchats color picker/dropper so you can see the difference in the color. Also the outer sequins lining this dress goes above the lining of the dress for the cowell neck and it is very itchy and uncomfortable. The dress on the model has the light blue fabric through out the whole dress so I'm not sure why mine is so different. Not at all the same dress as advertised. This was not worth the $70 I paid for it.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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Worst Shipping
December 23, 2023

I purchased over a MONTH before it was delivered. It didn't even ship for weeks until after I had moved out of my old house, so it was going there with no way for me to change the address. They didn't notify me when it was delivered, the package was left on the front porch of my old house and is now missing. I never even received the package or my Christmas dress! If their shipping wasn't absurdly long I wouldn't have had this problem to begin with. $85 down the drain.

Date of experience: December 23, 2023
Washington
1 review
0 helpful votes
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On the delivery option for my order I had accidentally clicked the wrong one, I had chosen the option for pick up. I live 2 states over so I knew that wasn't an option so reached out to customer service and was help and reached a solution.

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
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I placed my order the first week of october for an event on November 1st. When i placed my order, it said it would be shipped out within 6-12 business days. I emailed multiple times throughout this duration asking when my order would be shipped and they kept assuring me it would be in the 6-12 day window. The day before my event, my order had still not shipped almost one month later, and they informed me it would not be shipped out until November 5th. They then offered me a refund, on November 1st. It is now November 18th and i still have not received my refund, and keep getting the same pre-made message that it takes time. This is absolutely bull$#*!. I did not receive my order nor my refund and their customer service representatives are anything but helpful. Yes they have cute products but nothing extraordinary. Save your time and your money and steer clear from this terrible website.

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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Love it!
October 20, 2017

Great quality, great romper, love love love it. Its very unique and it was worth the money i paid for it. It was not even that expensive for it being a whole outfit! Will definitely be buying stuff again!

Date of experience: October 20, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Claudia,

Thank you for your feedback:)

It's great to hear that you were completely happy with the quality of the style you received:)

Any major issues, feel free to reach out to us at resolution@lucyinthesky.email:)

- Kate

Ohio
1 review
0 helpful votes
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I had ordered two dress they came in late and I wanted to return them. I sent them back around 1 week ago and I emailed them, so that I could know if they received my order back and when I would get my store credit. They do not respond to my emails at all if anything they send an automatic response every time I email them. Before the dresses even shipped I asked to cancel my order because i know longer needed them and they told me they already shipped when they weren't even shipped yet. Terrible service. Would rather have a refund than getting store credit because of how bad they have been.

Date of experience: October 25, 2021
Illinois
1 review
0 helpful votes
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I had ordered my dress early Sept. I received one of them, this one being too big. And another in a Medium. After the fact They only sent me one dress, I emailed them about my second one. They then sent me ANOTHER LARGE instead of my medium. I've emailed them countless amount of times and have yet received a response about IF im even gonna get the other dress I paid for. Will absolutely never order from here again.

Date of experience: September 24, 2021
Colorado
5 reviews
4 helpful votes
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Terrible website. Spent over $200 and they couldn't fulfill my order after a month. Finally got told I got a refund and it's been 28 days and still nothing. Everytime I reach out they assure me it will be resolved and it doesn't.

Date of experience: July 25, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Macy,

Thanks for your feedback. We're so sorry to hear about your refund delayed. Please email us at resolution@lucyinthesky.email if anything else.

-Kate

Arizona
1 review
1 helpful vote
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Extremely late, going to miss my event
April 26, 2021

Ordered a dress a month in advance they said it would ship from the 10th-21st its the 25th and I have received no update, not even a confirmation of shipping. I am not going to have a dress for my prom, awful experience.

Date of experience: April 26, 2021
Florida
1 review
0 helpful votes
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Never got my dress
September 26, 2022

I ordered my dress a month ago in august and they said it would be delivered from september 13 through september 23rd and it never came it. I never even got an email about it being shipped at all. Now i have no dress for my senior homecoming.

Date of experience: September 26, 2022
Kate L. Lucy in the Sky Rep
over a year old

Hi Layla,

Thanks for your feedback. We're so sorry to hear issues with your order. Please email us at resolution@lucyinthesky.email so that we can further assist you.

-Kate