• LuggageFactory

LuggageFactory

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Overview

LuggageFactory has a rating of 4.5 stars from 56 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LuggageFactory most frequently mention customer service, laptop bag, and travel bags. LuggageFactory ranks 3rd among Luggage sites.

  • Service
    11
  • Value
    11
  • Shipping
    9
  • Returns
    7
  • Quality
    11
3
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How would you rate LuggageFactory?
Top Positive Review

“Great for the price!”

Joshua P.
5/16/23

I found this carry-on luggage and cosmetic bag duo to be truly impressive. The vibrant green color caught my attention right away, and the size of the luggage is just perfect for my needs. While it may not have the durability to withstand rough handling as a checked-in bag over the course of many years, it serves me exceptionally well as a carry-on option. The bags securely attach together and roll smoothly, making it a breeze to navigate through airports and other travel settings.

Top Critical Review

“Handle broke during one normal travel experience”

Paulette P.
3/15/23

The handle on my brand-new hard case lite weight extra larger suitcase with spin wheels broke during one normal travel experience. I reached out to this company for a replacement handle or a new suitcase, to no avail. The suite-case was purchased whiles I was visiting Montreal Canada (winners) at the end of September 2022 and my trip was taken in December 10 2022 I sent emails requesting a replacement and was denied because I lost my receipt. I am a very dissatisfied customer. I will not be buying anymore luggage from this company obviously there is a manufacture defect and they do not back their poorly assembled product. The airline did not break the handle.

Reviews (56)

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customer service (11)
Thumbnail of user ellies122
Illinois
1 review
0 helpful votes
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October 25th, 2021

I purchased here a great bag for my Dell G15. Frankly speaking, I'm satisfied with it. The laptop sits there very firm.

Thumbnail of user sebastianm67
GB
2 reviews
1 helpful vote
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April 10th, 2020

Products on this website are very good in quality and price. Very good, I like it! :)) ))))))))))))

Thumbnail of user franklind60
Australia
4 reviews
0 helpful votes
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June 27th, 2022

Immer sehr freundliches Personal an der Kasse. Die Gestaltung des Verkaufsraums gefällt mir sehr gut. Oft gibt es Sonderangebote und Rabatte. Auch mit meinen Einkäufen bin ich immer zufrieden.

Thumbnail of user davido1634
Austria
2 reviews
0 helpful votes
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August 6th, 2022

Ya he comprado dos veces en esta tienda, el producto es original, el precio era más bajo que el de muchos competidores, el envío se hizo al día siguiente, se ofreció garantía.

Thumbnail of user esmonds2
Austria
3 reviews
0 helpful votes
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July 14th, 2022

El pedido se tomó rápidamente, se procesó y se recogió en cuestión de minutos. ¡En todos los años de trato con la tienda ningún problema! ¡Así se hace!

Thumbnail of user ethann99
Spain
2 reviews
0 helpful votes
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August 3rd, 2022

Die Arbeit wurde sehr schnell und in guter Qualität ausgeführt. Sehr aufmerksames und hilfsbereites Personal.

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From the business

LuggageFactory.com has become one of the biggest, and most dependable, online sources of travel products and accessories. From our state-of-the-art distribution center in New Jersey, we are able to keep thousands of travel products in stock and ship them immediately to our customers. We are dedicated to best-in-class customer service, fast shipping, and low low prices. Our travel experts, available toll free at 866-231-5697, are incredibly knowledgeable and will be glad to guide you through the shopping process.

Business History

LuggageFactory.com has become one of the biggest, and most dependable, online sources of luggage sales. From our state-of-the-art distribution center in New Jersey, we are able to keep thousands of pieces of luggage in stock and ship them immediately to our customers. We are dedicated to best-in-class customer service, fast shipping, and low prices. Our sales associates, available toll free at 866-231-5697, are incredibly knowledgeable and will be glad to guide you through the shopping process. - See more at: http://www.luggagefactory.com/the-travel-experts/about-the-travel-experts/story

Company Representative

Thumbnail of user davids640
David S.

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