Lumosity

I tried Lumosity for a month and decided to go ahead and get a year subscription. I was under the impression that I was going to be paying 5.22 per month. When I looked on my bank statement, Lumosity had taken out the full year price! I have tried to contact them by phone (the phone # is: *******502), but I get nothing but a voice message saying that they will get back to me within 3 days... nothing! I have attempted to contact them through their website, and hit a dead end. What kind of customer service is this? Where is the respect and loyalty any decent company would extend to it's customers? I want nothing more than to get free from these people! They are disreputable, and creepy.

I liked the brain exercises and used for a long time. Eventually stopped though. Saw bill on credit card last year for recurring subscription. Called Lumosity and miraculously spoke to a real person. They refused to remove the charge, but said the would take me off recurring billing. Fast forward one year and they have charged me again. Now, it is impossible to get a real person on the line to discuss this. Working through credit card company to reverse the charge. Despite what I think is a good product, this is a criminal operation and it should be prosecuted accordingly.

I signed up for the "free" trial and got a $63.74 charge. I denied that charge a year ago and told Lumosity to remove me from their site. Now one year later I got charged their renewal fee of $60+. I have again denied this charge and told them they do not have permission to keep my information - period.
Interestingly, I sent them a rejection email via their site at around midnight and got a reply within 60 seconds that they would undo the charges -- they obviously get so many rejections and they have programmed an auto-reply.

I signed up for Lumosity in May of 2014. I thought the $14.95 was a one-time charge. In fact, it's $14.95 per month. That is not something I saw at all, and feel it's more than a little deceiving. Took me two more months to really see the charge (yes, that's my fault). Though, I also feel that it's what Lumosity counts on -- that people won't notice/investigate that small amount coming out of their bank account. Lumosity refunded ONE month of $14.95 when I complained to both PayPal and Lumosity directly. I guess the other month was the price for lesson learned. Yup, I guess you could call that Brain Training of sorts!

This is a waste of money. It hasn't been proven that these games add the value that is claimed. All they do is improve the user's skill through repetition of the same task playing the same game over and over again. You can achieve this by doing something else FOR FREE. It's also difficult to get them to stop charging the credit card so don't give them your credit card. The customer service leaves a lot to be desired. It just is not worth it. Overall, I would stay away from this. The same games are given over and over again. I can find free games that are better than the ones that cost money at Lumosity.

I had signed up for a two year subscription to Lumosity on March of 2015. Unknowingly the account was set up on auto-renewal for every two years so I was a little shocked when there was a charge on bank statement for the two year price. After very little digging I came up with a page www.lumosity.com/charge where I was able to ask for a refund of this charge. Literally by the time I had filled out the form the refund was back in my account. I'd never seen any company handle refunds that fast. Not only that but while I did have the account open I found great benefits from the training. The games were fun to play yet challenging enough that I could tell they were beneficial. Thanks for the great experience, I will be a customer again!

Last year I found out that Lumosity had renewed my account without notifying me. I went into the site & set it to NOT auto renew. This year they went in an auto renewed again without my permission & charged my credit card. I have filed a dispute with my credit card company. I just want all to know that is company is dishonest I feel that you should avoid them. There are so many other companies that offer this service with better games for functions than Lumosity.

I love the games and agree they are fun and well designed. What I have found very frustrating is the constant technical problems. For example: I play a game and then when I want to play the game a second time, the game won't load. Or, on many occasions you can't even log into the site.

On the numerous times that I have reported technical problems and error codes, I get a "cookie cutter" response on how to solve the problem. I keep telling them that I have already followed all their suggestions and the problems still exist.

The technical problems cause a huge waste of time (and money). Yes - the games are terrific. But at this point to much of a hassle. I am going to cancel my subscription and look elsewhere.

Can anyone suggest some other brain game sites?

I really notice when I've gone a week without doing my lumosity training... I'm slower with my reaction time and less able to formulate solutions to problems. I don't compare my Brain Performance Index (BPI) to others and I try not to marathon-train or cheat. I notice that meeting participation improves (maybe that's due to confidence, because the night prior I was able to memorize so many names I am still in shock) and I'm able to recommend creative solutions to systemic problems in the organization. Love this site!

I love this site. I've been using it now for about a month. You can set up a daily reminder so that it sends you an email to let you know to do your daily exercises. I think it's fascinating to see your progress and how you rank with others your age. It has a nice selection of games and I have my favorites that I look forward to playing. If you get on their email list, you can get emails about promos for discounts to subscribe. They have a nice variety of games as well. I had to reach out to their customer service about something via email and they got back to me within 24 hours which I was very pleased to see. Nothing to not like about this site in my opinion! :)

I really enjoyed the games and saw good results from playing them.

Trouble started when I signed on one day to find I was locked out of all games.
Tried through their Help department and got very strange responses such as your profile shows you are under 13 years of age so we cannot help you. I clarified my age. Days later another request for credit card information etc. and still no access to games. I have been trying to make contact again but now no response.

Lumosity is spending a great deal of money on TV ads, banner ads etc. with virtually NO CUSTMER SUPPORT. If you want an exercise in frustration sign up to this sight.

I signed up in October/17 for family plan so my wife & I could compete with one another. She became sick & unable to play so when I had the time (wasn't playing as was at hospital) I contacted them about some relief or refund. James responded by saying ( I paraphrase) "Tough Luck we are going to stick it to you" so No Refund. We are seniors on pension but this outfit won't compromise 1 little bit. Wasn't looking for full refund just some consideration for our circumstances. Don't get sucked in... their games are repetitive & support is minimal.

I purchased from an online promotion. I am an iPad user and not tech savvy. Luminosity not compatible with Apple IPads because you need Adobe flash. When I inquired there's a whole bunch of steps you need to take to make it iPad friendly. Like use google chrome etc. Don't think you click a button to purchase and away we go. Can't get refund because my claim is past 30 day expire. There are other choices out there, less complicated and other more effective options for brain health.

I recently subscribed to a year's subscription believing that they would only take out the $3-4 each month as was stated on their subscription page. I was unpleasantly surprised the next morning when I discovered that it was not a recurring monthly payment as was advertised. I immediately attempted to cancel my subscription... made a "request" 4 times before finally threatening to call my bank and dispute the charge. The funds were finally credited to my account but now I am wondering if they will make further attempts in the future to withdraw funds from my account, now that they have my banking info. According to many previous posts here, there are more people who have been scammed by them than I thought there would be. Regardless, I don't think their business practices are ethical and will never make the mistake of subscribing again. There are plenty of FREE brain training exercises online without having to worry about getting ripped off!

Why do you continue to let the review from Kate M. To stay on your page? She uses a derogatory word ($#*!) in her title and inflammatory remarks while insulting legions of possible customers. It was the inclusion of this obviously moronic user that dissuaded me from signing on, rather than the negative remarks from those who had trouble with billing. If "Kate" is an example of the people you have helped with your product meant to test and increase brain function, then she is a poor rep. She couldn't sound more stupid if she tried.

This site allows you to play brain games that target mental weaknesses and exercise these weaknesses via games allegedly designed to promote neural growth in areas of cognitive weakness. They have specials and gift packages as promotions, but I simply play the 15 minutes of free games everyday. It uses a game format that tracks your score over a period of time, which adds a dimension of analysis that I find viscerally satisfying, to the experience. I especially like the Rain Drops (math multiplication and division fast paced exercise) and the game where you are a waiter at a restaurant and must remember guest names over multiple visits to the site, and their orders. It has help me to remember names :)

I took a yearly subscription, thinking i would get access to 60+ games (that's a bait). After paying subscription, I found out there were 4-5 games (under each main section). Where all the 60+ games are hidden, I couldn't know?. So I regretted paying 59 $ for those similar type of games, i had been playing before on free access, hence claimed my money back.
Overall, some games are really fun but for a daily mental exercise (at that hefty amount), not a good deal!. Only if they enhance the numbers of games or reduce the charges!