LumosityReviews 240

Lumosity's business practices are among the worst I've ever experience in my entire life. Upon first giving them a try I knowingly did everything i could to prevent AUTO-RENEWAL. At the end of the term I stopped getting daily reminders then out of nowhere I began getting them again in August. Turns out they AUTO RENEWAL happened in April. I contacted them only to get standard "sorry too bad" email. No phone call, no credit even for unused portion.

VERY IMPERSONAL and very customer adverse. It doesn't matter if a company has a good product or not if the customer service is beyond poor - in fact preditory!

Save yourself the agony.

My last update was in 2018.

As mentioned in previous updates, I had lost significant access to cognitive functioning and memory recall from my accident in 2007. I began using Lumosity to see if it could help restore some of my cognitive reasoning and processing abilities that I had lost due to the accident. I didn't hold high hopes when I first started as the games seemed a little silly and repetitive. When I realised that they were like musical scales, which are designed to assist musicians become familiar with the instrument and musical scores, as well as aid in developing muscle memory, I was sold and it has worked, 100%!

Around the time of my last update I had been on trial working for a media company and over the past 2 years I was promoted to more senior management positions in the company. I can definitely thank Lumosity for that.

Last year, as my work load increased I was not able to keep going with my exercises. That was a mistake as I eventually noticed a marked decline in my ability to multi-task and recall information quickly. I have now returned to Lumosity and will post the next update some time in the future. I am currently 61 years of age.

I still read a lot of negativity about Lumosity in the reviews, possibly due to people not reading the fine print on signing regards their subscriptions, but if you want to improve your memory, reaction time and recall, I would definitely recommend this program.

Cheers.

I purchased from an online promotion. I am an iPad user and not tech savvy. Luminosity not compatible with Apple IPads because you need Adobe flash. When I inquired there's a whole bunch of steps you need to take to make it iPad friendly. Like use google chrome etc. Don't think you click a button to purchase and away we go. Can't get refund because my claim is past 30 day expire. There are other choices out there, less complicated and other more effective options for brain health.

Last year I found out that Lumosity had renewed my account without notifying me. I went into the site & set it to NOT auto renew. This year they went in an auto renewed again without my permission & charged my credit card. I have filed a dispute with my credit card company. I just want all to know that is company is dishonest I feel that you should avoid them. There are so many other companies that offer this service with better games for functions than Lumosity.

Some of the games are kind of repetitive. I agree. The memory games are fairly useful, as they reflect how useful my memory is in real life. The language games to me are the most useful. I love the Contextual game, Taking Root, and Word Bubbles.

When I was at the hospital with my husband in late February for a follow-up on his DBS surgery, he was required to do some more cognitive tests. I also got the opportunity to do the same but only a limited number of tests, and I was compared to people of the same age group with similar educational background. Some of these samples of tests reminded me of Lumosity; for example, Word Bubbles. I also had to remember certain images and draw them on paper. The Tidal Treasures game is very similar in terms of choosing specific images and clicking on new ones.

The Train of Thought and Trouble Brewing are very good attention games that help with divided attention. I find they are challenging enough for me.

The drawbacks? Familiar Faces is an excellent game for remembering names. There is nothing else like it. Unfortunately, it requires a flash player and will not work on my iPad or phone or any Mac device. I use to play it regularly on my PC, and quite enjoyed it. Another drawback is that I wish this game had the option of multi-player format. In this time of the Covid-19 crisis we are already so socially disconnected. I get tired of playing solo. One final thought: I know that only mobile Apple devices are gaming devices. It still would be nice if Lumosity were compatible with Mac laptops and desktops. Playing on an IPhone is not nearly as interesting as playing from a computer. I realize that most games are not compatible with Mac computers, but it would be great if this could change sooner rather than later.

These people are crooks. The site is useless for my child so she had stopped using it for a year. Yet, suddenly there was a charge put on my credit card. When I emailed them to ask for help, a punk who was one of their so-called Customer Rep emailed back refusing to help. I then said I was going to open a dispute with my credit card company (which I successfully did get a full reimbursement from Citi Card). This punk emailed back and said, quote, "... we only issue refund to members who are DEAD". What do you think of a company whose Customer Rep says that to their customer when they ask for a refund with a LEGITIMATE reason, ie. Haven't logged in nor used the site for a year.

I signed up for the "free" trial and got a $63.74 charge. I denied that charge a year ago and told Lumosity to remove me from their site. Now one year later I got charged their renewal fee of $60+. I have again denied this charge and told them they do not have permission to keep my information - period.
Interestingly, I sent them a rejection email via their site at around midnight and got a reply within 60 seconds that they would undo the charges -- they obviously get so many rejections and they have programmed an auto-reply.

Lumosity works. After multiple diverse games per day I can differently feel the effects. My brain is full of blood flow after every morning session. I can remember more things. I can feel myself more alert with decision making and attention to detail. For those who say Lumosity has no effect.. maybe you are not being challenged enough or not putting much time into studying Lumosity. Multiple games per day will differently keep you on track.

(Not a native English speaker) A lot of negative reviews here, so I have to share my personal experience with Lumosity, to balance out this animosity. First of all, the most negative reviews refer to the issues with the recurring billing where the buyers haven't switched it off on time. Lumosity doesn't hide the recurring billing, however and it's clearly mentioned when you sign up. Now who is to blame here?

As for the games, I've been playing them since around two months 3-4 times a week (regularly!) and feel DEFINITE and undeniable increase in my brain power: I can concentrate better, type quicker, express myself verbally more clear and with less uhms. Also, as one of the reviewers mentioned in his report, I don't feel exhausted mentally after 8 hours of mental work. To say it feels wonderful is to say nothing. The games themselves are also so much fun and I never have to force myself to play them. Rather the opposite is true, and each time I anticipate playing.

Conclusion: when I hear about studies telling that brain games don't work, my brain just laughs, happy because of his increased ability to create great things in my life. If you want to experience a different quality of your being, give it a try.

I've been playing this for 8 months and it just gets boring because they never add new games and the games become increasingly harder and harder to where my scores keep getting lower and lower. If it worked like it's supposed to, I'd be able to keep pace with the increased difficulty. I've read other reviews here and have taken to heart what people are saying about Luminosity continuing to bill after cancellation, so I went into my PayPal and removed Luminosity from my allowed recurring payments as well as cancelling my subscription on Luminosity. I paid for a year, so we'll see what happens in April, but it'll be PayPal's issue if they pay Luminosity and I do trust PayPal.

This company should be shut down! Their false advertising and billing practices should land them in jail. There customer service is voice mail and you have to leave message and they say they'll get back to you and they don't! They continue billing you!

STAY AWAY! STAY AWAY! You wish you would've!

Sooooooo tired of dealing with companies that spam, slam and scam you and then you have to try and work through your CC company to stop them!

This is one of them!