Lumosity

These people are crooks. The site is useless for my child so she had stopped using it for a year. Yet, suddenly there was a charge put on my credit card. When I emailed them to ask for help, a punk who was one of their so-called Customer Rep emailed back refusing to help. I then said I was going to open a dispute with my credit card company (which I successfully did get a full reimbursement from Citi Card). This punk emailed back and said, quote, "... we only issue refund to members who are DEAD". What do you think of a company whose Customer Rep says that to their customer when they ask for a refund with a LEGITIMATE reason, ie. Haven't logged in nor used the site for a year.

Lumosity.com - Very good. The tests are challenging and fun. Every now and then the site apps load slowly, but overall everything works perfectly. I have it on my PCs, smartphone, iPad. No issues or troubles. It's fun challenging myself. I have increased in ability. My scores have gone up. I feel more confident and I see what my strengths and weaknesses are across the board. It's easy, simple and fun!

I want to use this service for one month as some game are not programmed for an IPAD. Most could not be used... I made sure no credit card information was in my profile... I quit using the service before the 30 was up... I was charged again... They said my card was on auto renew which it was not... So BUYER BEWARE

This company is the pits. I have a brain tumor with increasing vision problems. I tried to close out my account. When I went through the process of ending one's subscription I had no luck following their instructions, so I sent them a note telling them I wanted to drop my account. No response, and it just happened again. My second year in a row. Trying to leave this scam of a company just feels like I'm going nowhere fast. I will persist and be a real pain in the derriere till I get some response from this company

The training games often do not work lately. When you finish a game, it often doesn't give you a result or let you carry on to the next training game. Some games quit right in the middle without giving a result. Others seem to end ok, but the "continue" button doesn't work. I've complained about this numerous times, with no satisfaction. I'm ready to demand my money back.

When I signed up for 1 year, they automatically signed me up for auto-renew. Auto-renew should be an opt-in only process. There is no notification that they are going to charge you, or that your subscription is renewing. An email with a one-week notice of a renewal fee would be more ethical of them.

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Dont waste your money. This is a short series of simple brain teasers. At first its kinda fun and challenging. But it gets old after about 2-3 weeks. And by the second month, totally boring! But by then, its too late to cancel your subscription. It doesnt improve anything except their bank account. You simple become a better game player. Read the reviews at other websites. To repeat, Dont waste your money.

Don't waste your money. Support is horrible, the games don't work well consistently, and there's no proof that spending the money and playing these help anyway

Email notifications haven't worked correctly for many months and support has been horrible! Now, they won't help because they say the email address I was using wasn't the same as the one on file even though I was just replying to an earlier email thread where the helpdesk and I were corresponding.

Also, the games have been messing up (especially the 'rules' game)..

Its a scam
I enjoyed first two month and I stopped playing it
I paid by credit card
But they just charged me for another month without any notice or explanation!
Yeahh i was paying auto renewal... and i didn't know bout it
I can accept it coz its my fault to not read it
But They charge me extra two times exactly 2 days later after I made the payment!
They charged me on 2014.02.03 and 2014.03.03 when I made two payments on 2014.01.31 and 2014.03.01!
I heard tat they are abusing users card information and i am not alone!
So just keep away from this crap

I have recently subscribed to Lumosity.com full access. I paid yearly subscription. Now I was requesting to get a full refund of the sum I paid, just for personal reasons. It is stated on the website that refundation is possible for full year subscriptions, if this is done within the first month of subscription.
However, few days have already past since my request, and still I havent heard from Lumosity team.
I am getting really mad about them, as this seems to be terrible customer service, especially considering this is a paid service.
Hence I would definitely NOT RECOMMEND this website.

Having lots of fun with the kids doing the games. Most of the issues you read are customer service related. These games are much better that the alternative. You get what you pay for, if you expected to become a genius by paying $100 than you are too stupid to own a computer. If you bought this for what it is, a fun way to build some cognitive speed, you will be satisfied.

I paid for a family membership but only one person was able to play even thou I played family membership. They charged my American Express twice in one month. Can not reach human at this so called company.
I called American Express and had the charges removed and talked with soemone at the fraud dept and they have blocked them from charging my account.

They claimed if you joined you would have access to other games which was also a lie!

This business is so dishonest! They renewed my membership for a year without any notice, then refused to cancel and refund my money. I checked the site today to make sure they weren't trying to charge me in the new year to find that they are now charging extra for the games that were included in the basic membership when I joined! Don't ever sign up with these scam artists!

BUYER BEWARE! I signed up for Lumosity a month ago. It's quite pricey when compared to other "games" so I wanted to try it out before I committed to a yearly (or longer) membership. I opted for the monthly payment and my account was debited immediately for the monthly membership amount. However, I was never allowed to access any of the games, other than the freebies, due to not being a "premium" member. I sent an email to customer service regarding the issue but they did not respond. But today they attempted to debit my bank account for another payment on a premium membership I don't have. RIP-OFF!

You always get the same 3 games every day and never any new ones. It seems a bit boring after a while. Well, I joined Lumosity Premium and it is quite good. I improved my skills and it affected my work performance.

I'm doing this review because of Lumosity's unethical subscription renewal methods.
I subscribed in July for one month, and turned the Auto renewal off. Despite that, i got charged for a new month in August. I contact them, they apologize for the mistake and give me a refund.
I did another subscription in December and made SURE that the auto renewal is off. What happened at the beginning of January? I get charged for a new month anyway and now I have to contact costumor service again.
I think this is a deliberate act from Lumosity's side to trick people into new months subscriptions without their consent, under the impression that it was a mistake.
They misused my credit card info without my consent.
I'm not going to deal with them anymore.

I have not used or have signed up for Luminosity for over three years but they were able to track down my credit card information through PayPal so they could charge me for a membership that I don't want, nor have authorized. To bad they are so desperate for money they have to use these sneaky tactics.

I bought a year subscription, it was okay. I now have a career and don't have the time for it. I had totally forgotten about it. No courtesy email regarding my subscription being renewed, just all the sudden the money gone from my account. I called the bank in a panic. To lumosity's credit, I got the refund in five minutes, but... really really deceptive!

Cannot get help with a problem accessing games! Have tried many times to get an answer to a question with no solution. With a company of this size one should have to ability to contact an actual person! Extremely unsatisfactory! Games are ok but not that great?
Will cancel my subscription shortly!

I agree with the previous review, that the site is awesome and fun, but still a bit overpriced. However if that money is really going to scientists and doctors analyzing games and improving the site, then i can deal, because the games really are fun, and while recent research has found no correlation between brain games and increased IQs, I feel like my math skills and reflexes have improved from their games.

I've been using Lumosity.com for several months and like it very much. I feel my brain is sharper because of this training.

As far as customer service goes, I haven't tried to contact them because I haven't any problems. I go on the site everyday, play, get my "brain score" and go on with my life.

If you want to join and are not sure you are going to like it, pay with a credit card. If you don't like it, tell your credit card company that you no longer want to pay Lumosity. It doesn't matter if you can't get a hold of Lumosity customer service. Just have your credit card company stop paying them. Your credit card company will always back you in these kinds of situations!

So, after three years of having fun playing games on this site, I realized I didn't need the family package anymore because I was the only one using it. So, after my time was up, I went to renew on a smaller scale. Unfortunately, at first, I was not given the opportunity to renew anything but my family package. I went all over the site to try to find a back door to do this. Not until I went off line and returned to play a game before my last day was over did they finally offer me other options. Not a nice way to play, Lumosity, nor to treat a returning customer. Now I won't be one.