• Lumosity

Lumosity

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Overview

Lumosity has a rating of 2.1 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lumosity most frequently mention customer service, credit card, and auto renewal problems. Lumosity ranks 1053rd among Games sites.

  • Service
    27
  • Value
    32
  • Shipping
    8
  • Returns
    16
  • Quality
    28
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How would you rate Lumosity?
Top Positive Review

“I looked over the reviews on this site about Lumosity...”

ryan b.
8/26/14

I looked over the reviews on this site about Lumosity and got to say. Please let me sale you a car. If you took 4 sec to read the billing statements before purchasing the product, you would have clearly seen what the billing cycles are, and the options if you choose not to enroll in the monthly or yearly subscriptions. Has for me, I like this product, I've tried other free apps and for the most part. They tent to be the same mathematical questions, no shapes... etc. I'm only four weeks into the service and seen improvements with my way of thinking. Now, I and hope no one expects these games to make you a genius, but should help improve daily thinking requires.

Top Critical Review

“Cancellation of games without notice”

Emily S.
1/14/21

Lumosity has over 100 million members, a lot of them, like me, signed up for the long term. That's why they can afford to cancel popular games with no explanation. I played Word Bubbles (classic) and Word Bubbles Rising almost daily, but never saw a banner indicating they were to be chopped, and they were not on the original list in the company's news flash. I believe Lumosity has done this because some of these games cannot be run without Adobe Flash, which pulled their service, and they would rather disappoint the customers than come to an agreement with Adobe. I'm very disappointed in the company, which, with this move, has proven itself to be just another business. They should at least have launched a survey to see who would be interested in having any proposed cancelled games saved. I now realise that Lumosity can simply close up shop, and lifetime members would have no recourse at all. I feel so upset it'll be a while before I return to the site. Caveat emptor!

Reviews (241)

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Reviews that mention popular keywords

customer service (40) credit card (33)
Thumbnail of user cherylb46
2 reviews
15 helpful votes
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December 27th, 2015

The only way to improve you score was to use a faster computer. Very boring.

Thumbnail of user thomasp43
6 reviews
70 helpful votes
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May 31st, 2015

They draw you in and then start trying to sell you a million things.

Thumbnail of user kt34
2 reviews
12 helpful votes
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February 19th, 2015

I could go on but it will waste my time. Do UR research. Really it was a waste of time.

Thumbnail of user deannah20
1 review
5 helpful votes
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January 12th, 2017

I really enjoy the challenges and the games are FUN I play this stuff everyday and I like creativity very exciting.

Thumbnail of user pamm10
1 review
1 helpful vote
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September 21st, 2013

It says it is free and then when (it thinks)it has you hooked. It asks for money

Thumbnail of user alexas6
9 reviews
13 helpful votes
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Thumbnail of user bubblyb
1 review
9 helpful votes
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November 17th, 2014

Impossible to contact a person. Don't let them get any of your information. Rip off

Tip for consumers:
Don't

Service
Value
Shipping
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Quality
Thumbnail of user solangej
1 review
1 helpful vote
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November 3rd, 2013

Very poor tech support. There is no way to speak with managment or coaches.

Thumbnail of user carlaxeld
Carl-Axel D.
1 review
4 helpful votes
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August 10th, 2016

Fun interactive games, much better than alternatives

Excellent customer support!

Thumbnail of user kimw25
1 review
1 helpful vote
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November 7th, 2013

Horrible customer service! I have called and emailed with no replies.

Thumbnail of user gerards18
1 review
15 helpful votes
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December 28th, 2014

I love this site! The games are straight out of lots of IQ, memory, neuropsych, and visual-motor integration tests that I administer. They are fun, addictive and definitely keep you on your toes. The only blatant drawback I see is that if the games are standardized (mean =10, SD=15 etc.) when comparing yourself to others practice effect would be a significant confounding variable. However, I'm sure the comparative measure is purely for entertainment purposes. So tell the budding lumogame junkies not to put MENSA on the speed dial just yet.
The graphics are retro, the response on my IPAD is awesome and I haven't had any technical problems with the site at all. Also, you can play three games a day, each as often as you like without joining and if your up late at night, sometimes you have free open access to all the games. Oops, that may not last too long.
Anyway, I really enjoy LUMOSITY, check it out, it's a bit challenging in the beginning but once you get the hang of it...

FOR FELLOW PSYCHOMETRICIANS: It's BRIEF, STROOPISH, NEPSYISTIC, WISCTASTIC, AND WRAMLISH, and suitable for TONI, most Pearsons as well as KAUFMANIACS!

Tip for consumers:
Addiction potential is very high!

Value
Quality
Thumbnail of user matthewn35
1 review
9 helpful votes
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March 5th, 2017

Bad bad bad bad bad bad bad bad bad bad bad badbad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad

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